Work in progress...

installation

system dependencies

sudo apt-get install python-dev

with virtualenv

obtain virtualenv

Check https://virtualenv.pypa.io/en/latest/installation.html or follow these instructions:

if Debian equal/newer than jessie (virtualenv version equal or greater than 1.9)
sudo apt-get install python-virtualenv
if Debian older than jessie (or virtualenv version prior to 1.9)
sudo apt-get install ca-certificates gnupg
curl https://pypi.python.org/packages/source/v/virtualenv/virtualenv-13.1.0.tar.gz#md5=70f63a429b7dd7c3e10f6af09ed32554 > /pathtovirtualenvdownload/virtualenv-13.1.0.tar.gz # or latest
curl https://pypi.python.org/packages/source/v/virtualenv/virtualenv-13.1.0.tar.gz.asc > /pathtovirtualenvdownload/virtualenv-13.1.0.tar.gz.asc # or latest
mkdir /tmp/.gnupg
chmod 700 /tmp/.gnupg
gpg --homedir /tmp/.gnupg --keyserver hkps.pool.sks-keyservers.net --recv-keys 3372DCFA
gpg --homedir /tmp/.gnupg --fingerprint 3372DCFA # check is 7C6B 7C5D 5E2B 6356 A926  F04F 6E3C BCE9 3372 DCFA
gpg --homedir /tmp/.gnupg --verify /pathtovirtualenvdownload/virtualenv-13.1.0.tar.gz.asc
tar xzf /pathtovirtualenvdownload/virtualenv-13.1.0.tar.gz --directory /pathtovirtualenvbin/
echo "alias virtualenv='python  /pathtovirtualenvbin/virtualenv-13.1.0/virtualenv.py'" >> ~/.bashrc # or other shell start
source ~/.bashrc # or other shell start

create a virtualenv

mkdir ~/.virtualenvs
virtualenv ~/.virtualenvs/oiienv
source ~/.virtualenvs/oiienv/bin/activate

install dependencies in virtualenv

git clone https://github.com/juga0/page_watcher_scraper
cd page_watcher_scraper
pip install -r requirements.txt

configuration

More about pagewatcherscraper/pagewatcherscraper/settings.py: TBD More about pagewatcherscraper/configlocal.py: TBD If you need local settings, edit pagewatcherscraper/pagewatcherscraper/settingslocal.py and pagewatcherscraper/config_local.py

running

To list the scrappers:

scrapy list

To run pagewatcherscraper:

cd page_watcher_scraper
./scraper.py

configuring cron job

Create an script like this replacing the path by your path:

cd page_watcher_scraper
vim run.sh

#!/bin/bash
cd /mypath/page_watcher_scraper && source /mypath/page_watcher_scraper/environment && source /mypath/.virtualenvs/oiienv/bin/activate && /mypath/.virtualenvs/oiienv/bin/python /mypath/page_watcher_scraper/scraper.py >> /mypath/page_watcher_scraper/cronlog.txt

Edit crontab:

crontab -e

To run every day at 14:35h:

35 14    * * * /bin/bash /home/duy/page_watcher_scraper/run.sh

Contributors juga0

Last run completed successfully .

Console output of last run

Injecting configuration and compiling...  -----> Python app detected -----> Installing python-2.7.6  $ pip install -r requirements.txt  Collecting Scrapy==1.0.5 (from -r requirements.txt (line 1))  /app/.heroku/python/lib/python2.7/site-packages/pip-8.1.2-py2.7.egg/pip/_vendor/requests/packages/urllib3/util/ssl_.py:318: SNIMissingWarning: An HTTPS request has been made, but the SNI (Subject Name Indication) extension to TLS is not available on this platform. This may cause the server to present an incorrect TLS certificate, which can cause validation failures. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#snimissingwarning.  SNIMissingWarning  /app/.heroku/python/lib/python2.7/site-packages/pip-8.1.2-py2.7.egg/pip/_vendor/requests/packages/urllib3/util/ssl_.py:122: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#insecureplatformwarning.  InsecurePlatformWarning  Downloading Scrapy-1.0.5-py2-none-any.whl (291kB)  Collecting Twisted==16.1.1 (from -r requirements.txt (line 2))  Downloading Twisted-16.1.1.tar.bz2 (2.9MB)  Collecting service-identity==16.0.0 (from -r requirements.txt (line 3))  Downloading service_identity-16.0.0-py2.py3-none-any.whl  Collecting PyYAML==3.11 (from -r requirements.txt (line 4))  Downloading PyYAML-3.11.zip (371kB)  Collecting GitPython==2.0.0 (from -r requirements.txt (line 5))  Downloading GitPython-2.0.0.tar.gz (382kB)  Collecting html2text==2016.4.2 (from -r requirements.txt (line 6))  Downloading html2text-2016.4.2.tar.gz (45kB)  Collecting six>=1.5.2 (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading six-1.10.0-py2.py3-none-any.whl  Collecting cssselect>=0.9 (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading cssselect-1.0.0-py2.py3-none-any.whl  Collecting w3lib>=1.8.0 (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading w3lib-1.16.0-py2.py3-none-any.whl  Collecting queuelib (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading queuelib-1.4.2-py2.py3-none-any.whl  Collecting lxml (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading lxml-3.6.4-cp27-cp27m-manylinux1_x86_64.whl (4.2MB)  Collecting pyOpenSSL (from Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading pyOpenSSL-16.2.0-py2.py3-none-any.whl (43kB)  Collecting zope.interface>=3.6.0 (from Twisted==16.1.1->-r requirements.txt (line 2))  Downloading zope.interface-4.3.2.tar.gz (143kB)  Collecting attrs (from service-identity==16.0.0->-r requirements.txt (line 3))  Downloading attrs-16.3.0-py2.py3-none-any.whl  Collecting pyasn1-modules (from service-identity==16.0.0->-r requirements.txt (line 3))  Downloading pyasn1_modules-0.0.8-py2.py3-none-any.whl  Collecting pyasn1 (from service-identity==16.0.0->-r requirements.txt (line 3))  Downloading pyasn1-0.1.9-py2.py3-none-any.whl  Collecting gitdb>=0.6.4 (from GitPython==2.0.0->-r requirements.txt (line 5))  Downloading gitdb-0.6.4.tar.gz (400kB)  Collecting cryptography>=1.3.4 (from pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading cryptography-1.6.tar.gz (410kB)  Collecting smmap>=0.8.5 (from gitdb>=0.6.4->GitPython==2.0.0->-r requirements.txt (line 5))  Downloading smmap-0.9.0.tar.gz  Collecting idna>=2.0 (from cryptography>=1.3.4->pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading idna-2.1-py2.py3-none-any.whl (54kB)  Collecting enum34 (from cryptography>=1.3.4->pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading enum34-1.1.6-py2-none-any.whl  Collecting ipaddress (from cryptography>=1.3.4->pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading ipaddress-1.0.17-py2-none-any.whl  Collecting cffi>=1.4.1 (from cryptography>=1.3.4->pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading cffi-1.9.1-cp27-cp27m-manylinux1_x86_64.whl (389kB)  Collecting pycparser (from cffi>=1.4.1->cryptography>=1.3.4->pyOpenSSL->Scrapy==1.0.5->-r requirements.txt (line 1))  Downloading pycparser-2.17.tar.gz (231kB)  Installing collected packages: six, cssselect, w3lib, zope.interface, Twisted, queuelib, attrs, pyasn1, pyasn1-modules, idna, enum34, ipaddress, pycparser, cffi, cryptography, pyOpenSSL, service-identity, lxml, Scrapy, PyYAML, smmap, gitdb, GitPython, html2text  Running setup.py install for zope.interface: started  Running setup.py install for zope.interface: finished with status 'done'  Running setup.py install for Twisted: started  Running setup.py install for Twisted: finished with status 'done'  Running setup.py install for pycparser: started  Running setup.py install for pycparser: finished with status 'done'  Running setup.py install for cryptography: started  Running setup.py install for cryptography: finished with status 'done'  Running setup.py install for PyYAML: started  Running setup.py install for PyYAML: finished with status 'done'  Running setup.py install for smmap: started  Running setup.py install for smmap: finished with status 'done'  Running setup.py install for gitdb: started  Running setup.py install for gitdb: finished with status 'done'  Running setup.py install for GitPython: started  Running setup.py install for GitPython: finished with status 'done'  Running setup.py install for html2text: started  Running setup.py install for html2text: finished with status 'done'  Successfully installed GitPython-2.0.0 PyYAML-3.11 Scrapy-1.0.5 Twisted-16.1.1 attrs-16.3.0 cffi-1.9.1 cryptography-1.6 cssselect-1.0.0 enum34-1.1.6 gitdb-0.6.4 html2text-2016.4.2 idna-2.1 ipaddress-1.0.17 lxml-3.6.4 pyOpenSSL-16.2.0 pyasn1-0.1.9 pyasn1-modules-0.0.8 pycparser-2.17 queuelib-1.4.2 service-identity-16.0.0 six-1.10.0 smmap-0.9.0 w3lib-1.16.0 zope.interface-4.3.2   ! Hello! It looks like your application is using an outdated version of Python.  ! This caused the security warning you saw above during the 'pip install' step.  ! We recommend 'python-2.7.12', which you can specify in a 'runtime.txt' file.  ! -- Much Love, Heroku.   -----> Discovering process types  Procfile declares types -> scraper Injecting scraper and running... Could not import config_local no local git command DEBUG:page_watcher:repo_name origin DEBUG:page_watcher:OBTAINING REPO DEBUG:page_watcher:CLONING DEBUG:page_watcher:pulling without git_ssh_command_path DEBUG:page_watcher:yaml data: DEBUG:page_watcher:[{'name': 'github', 'url': 'git@github.com:juga0/page-watcher-data.git'}] DEBUG:page_watcher:repo_name origin DEBUG:page_watcher:OBTAINING REPO DEBUG:page_watcher:CLONING DEBUG:page_watcher:pulling without git_ssh_command_path DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:None DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'http://www.t-mobile.com/company/website/privacypolicy.aspx#fullpolicy', 'xpath': "//div[@class='faq']"} DEBUG:page_watcher:file_path tos.yml DEBUG:page_watcher:policy_type tos DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true', 'xpath': "//div[@id='body']"} DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'https://telegram.org/privacy', 'xpath': "//div[@class='tl_page']"} DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'https://privacy.microsoft.com/en-us/privacystatement', 'xpath': "//div[@class='grid']"} DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'http://chatsecure.org/privacy/', 'xpath': '//article/div/section'} DEBUG:page_watcher:file_path tos.yml DEBUG:page_watcher:policy_type tos DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'https://www.whatsapp.com/legal/', 'xpath': "//section[@dir='ltr']"} DEBUG:page_watcher:file_path privacy_policy.yml DEBUG:page_watcher:policy_type privacy_policy DEBUG:page_watcher:yaml data: DEBUG:page_watcher:{'url': 'https://www.whispersystems.org/signal/privacy/', 'xpath': '//section/div/div/div'} DEBUG:page_watcher:[{'xpath': "//div[@class='faq']", 'url': 'http://www.t-mobile.com/company/website/privacypolicy.aspx#fullpolicy', 'organization': 't-mobile', 'tool': 'gsm', 'policy': 'privacy_policy'}, {'xpath': "//div[@id='body']", 'url': 'http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true', 'organization': 't-mobile', 'tool': 'gsm', 'policy': 'tos'}, {'xpath': "//div[@class='tl_page']", 'url': 'https://telegram.org/privacy', 'organization': 'telegram', 'tool': 'telegram', 'policy': 'privacy_policy'}, {'xpath': "//div[@class='grid']", 'url': 'https://privacy.microsoft.com/en-us/privacystatement', 'organization': 'microsoft', 'tool': 'skype', 'policy': 'privacy_policy'}, {'xpath': '//article/div/section', 'url': 'http://chatsecure.org/privacy/', 'organization': 'theguardianproject', 'tool': 'chatsecure', 'policy': 'privacy_policy'}, {'xpath': "//section[@dir='ltr']", 'url': 'https://www.whatsapp.com/legal/', 'organization': 'whatsapp', 'tool': 'whatsapp', 'policy': 'tos'}, {'xpath': '//section/div/div/div', 'url': 'https://www.whispersystems.org/signal/privacy/', 'organization': 'whispersystems', 'tool': 'signal', 'policy': 'privacy_policy'}] DEBUG:page_watcher:ssh_dir ssh DEBUG:page_watcher:created dir ssh DEBUG:page_watcher:wroten /app/ssh/id_rsa.pub DEBUG:page_watcher:wroten /app/ssh/id_rsa DEBUG:page_watcher:running in morph.io DEBUG:page_watcher:wroten /app/ssh_command.sh DEBUG:page_watcher:with content #!/bin/sh ssh -i /app/ssh/id_rsa -o "UserKnownHostsFile /app/ssh/ssh_pub_key_server" -o "StrictHostKeyChecking no" "$@" DEBUG:page_watcher:wroten /app/ssh/ssh_pub_key_server DEBUG:page_watcher:with content github.com ssh-rsa AAAAB3NzaC1yc2EAAAABIwAAAQEAq2A7hRGmdnm9tUDbO9IDSwBK6TbQa+PXYPCPy6rbTrTtw7PHkccKrpp0yVhp5HdEIcKr6pLlVDBfOLX9QUsyCOV0wzfjIJNlGEYsdlLJizHhbn2mUjvSAHQqZETYP81eFzLQNnPHt4EVVUh7VfDESU84KezmD5QlWpXLmvU31/yMf+Se8xhHTvKSCZIFImWwoG6mbUoWf9nzpIoaSjB+weqqUUmpaaasXVal72J+UX2B+2RPW3RcT0eOzQgqlJL3RKrTJvdsjE3JEAvGq3lGHSZXy28G3skua2SmVi/w4yCE6gbODqnTWlg7+wC604ydGXA8VJiS5ap43JXiUFFAaQ== DEBUG:__main__:repo name github DEBUG:page_watcher:OBTAINING REPO DEBUG:page_watcher:CLONING DEBUG:page_watcher:pulling with git_ssh_command_path /app/ssh_command.sh Could not import settings_local INFO:scrapy.utils.log:Scrapy 1.0.5 started (bot: page_watcher_scraper) 2016-12-05 21:28:05 [scrapy] INFO: Scrapy 1.0.5 started (bot: page_watcher_scraper) INFO:scrapy.utils.log:Optional features available: http11, ssl 2016-12-05 21:28:05 [scrapy] INFO: Optional features available: http11, ssl INFO:scrapy.utils.log:Overridden settings: {'COOKIES_ENABLED': False, 'USER_AGENT': 'Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0', 'COMPRESSION_ENABLED': False, 'SPIDER_MODULES': ['page_watcher_scraper.spiders'], 'BOT_NAME': 'page_watcher_scraper', 'NEWSPIDER_MODULE': 'page_watcher_scraper.spiders'} 2016-12-05 21:28:05 [scrapy] INFO: Overridden settings: {'COOKIES_ENABLED': False, 'USER_AGENT': 'Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0', 'COMPRESSION_ENABLED': False, 'SPIDER_MODULES': ['page_watcher_scraper.spiders'], 'BOT_NAME': 'page_watcher_scraper', 'NEWSPIDER_MODULE': 'page_watcher_scraper.spiders'} INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/t-mobile/gsm/privacy_policy.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/t-mobile/gsm/privacy_policy.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6023 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6023 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/t-mobile/gsm/tos.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/t-mobile/gsm/tos.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6024 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6024 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/telegram/telegram/privacy_policy.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/telegram/telegram/privacy_policy.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6025 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6025 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/microsoft/skype/privacy_policy.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/microsoft/skype/privacy_policy.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6026 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6026 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/theguardianproject/chatsecure/privacy_policy.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/theguardianproject/chatsecure/privacy_policy.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6027 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6027 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/whatsapp/whatsapp/tos.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/whatsapp/whatsapp/tos.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6028 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6028 INFO:scrapy.middleware:Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled extensions: SpiderState, TelnetConsole, CloseSpider, CoreStats, LogStats DEBUG:policies:in init 2016-12-05 21:28:05 [policies] DEBUG: in init DEBUG:policies:polices path: /app/page-watcher-data/whispersystems/signal/privacy_policy.txt 2016-12-05 21:28:05 [policies] DEBUG: polices path: /app/page-watcher-data/whispersystems/signal/privacy_policy.txt INFO:scrapy.middleware:Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats 2016-12-05 21:28:05 [scrapy] INFO: Enabled downloader middlewares: HttpAuthMiddleware, DownloadTimeoutMiddleware, UserAgentMiddleware, RetryMiddleware, DefaultHeadersMiddleware, MetaRefreshMiddleware, RedirectMiddleware, ChunkedTransferMiddleware, DownloaderStats INFO:scrapy.middleware:Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware 2016-12-05 21:28:05 [scrapy] INFO: Enabled spider middlewares: HttpErrorMiddleware, OffsiteMiddleware, RefererMiddleware, UrlLengthMiddleware, DepthMiddleware DEBUG:page_watcher_scraper.pipelines:crawler dir 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: crawler dir DEBUG:page_watcher_scraper.pipelines:['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: ['_Crawler__remove_handler', '__class__', '__delattr__', '__dict__', '__doc__', '__format__', '__getattribute__', '__hash__', '__init__', '__module__', '__new__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '__weakref__', '_create_engine', '_create_spider', 'crawl', 'crawling', 'engine', 'extensions', 'logformatter', 'settings', 'signals', 'spider', 'spidercls', 'spiders', 'stats', 'stop'] DEBUG:page_watcher_scraper.pipelines: 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: INFO:scrapy.middleware:Enabled item pipelines: PageWatcherScraperPipeline 2016-12-05 21:28:05 [scrapy] INFO: Enabled item pipelines: PageWatcherScraperPipeline INFO:scrapy.core.engine:Spider opened 2016-12-05 21:28:05 [scrapy] INFO: Spider opened DEBUG:page_watcher_scraper.pipelines:opening policy file 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: opening policy file INFO:scrapy.extensions.logstats:Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) 2016-12-05 21:28:05 [scrapy] INFO: Crawled 0 pages (at 0 pages/min), scraped 0 items (at 0 items/min) DEBUG:scrapy.telnet:Telnet console listening on 127.0.0.1:6029 2016-12-05 21:28:05 [scrapy] DEBUG: Telnet console listening on 127.0.0.1:6029 DEBUG:__main__:starting crawler 2016-12-05 21:28:05 [__main__] DEBUG: starting crawler DEBUG:scrapy.core.engine:Crawled (200) <GET http://chatsecure.org/privacy/> (referer: None) 2016-12-05 21:28:05 [scrapy] DEBUG: Crawled (200) <GET http://chatsecure.org/privacy/> (referer: None) DEBUG:policies:in handle response 2016-12-05 21:28:05 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:05 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-05', 'item': 'chatsecure.org_privacy_'} 2016-12-05 21:28:05 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-05', 'item': 'chatsecure.org_privacy_'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-05-policies-chatsecure.org_privacy_.html 2016-12-05 21:28:05 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-05-policies-chatsecure.org_privacy_.html Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '23.56.123.168'. CRITICAL:twisted:Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '23.56.123.168'. 2016-12-05 21:28:05 [twisted] CRITICAL: Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '23.56.123.168'. From cffi callback <function infoCallback at 0x35f9938>: Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1158, in infoCallback connection.get_app_data().failVerification(f) AttributeError: 'NoneType' object has no attribute 'failVerification' DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/theguardianproject/chatsecure/privacy_policy.txt 2016-12-05 21:28:05 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/theguardianproject/chatsecure/privacy_policy.txt DEBUG:scrapy.core.scraper:Scraped from <200 http://chatsecure.org/privacy/> {'content': u'<section>\n <p>This document is modeled after the <a href="http://automattic.com/privacy/">Creative Commons Privacy Policy</a> from <a href="http://automattic.com">Automattic</a>.</p>\n\n<h2 id="website-visitors">Website Visitors</h2>\n<p>Like most website operators, ChatSecure collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ChatSecure\u2019s purpose in collecting non-personally identifying information is to better understand how ChatSecure\u2019s visitors use its website. From time to time, ChatSecure may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.</p>\n\n<p>To protect your privacy, we recommend using a browser plugin to block 3rd party tracking services, such as <a href="http://www.ghostery.com">Ghostery</a>.</p>\n\n<h2 id="mobile-apps">Mobile Apps</h2>\n\n<p>We purposefully do not include any analytics code in our mobile applications to help preserve your privacy. When using ChatSecure to connect to 3rd party chat servers, you are relying on those service\u2019s privacy policies as well. For example, if you use ChatSecure with Google Talk, you should be mindful of <a href="https://www.google.com/intl/en/policies/privacy/">Google\u2019s Privacy Policy</a>.</p>\n\n<p>At this time, the only other data that can be submitted to a 3rd party is our opt-in, anonymized crash report data, provided by the open source crash reporting SDK from <a href="http://hockeyapp.net">HockeyApp</a>.</p>\n\n<h2 id="gathering-of-personally-identifying-information">Gathering of Personally-Identifying Information</h2>\n<p>Certain visitors to ChatSecure\u2019s websites choose to interact with ChatSecure in ways that require ChatSecure to gather personally-identifying information. The amount and type of information that ChatSecure gathers depends on the nature of the interaction. In each case, ChatSecure collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor\u2019s interaction with ChatSecure. ChatSecure does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.</p>\n\n<h2 id="aggregated-statistics">Aggregated Statistics</h2>\n<p>ChatSecure may collect statistics about the behavior of visitors to its websites. ChatSecure may display this information publicly or provide it to others. However, ChatSecure does not disclose personally-identifying information other than as described below.</p>\n\n<h2 id="protection-of-certain-personally-identifying-information">Protection of Certain Personally-Identifying Information</h2>\n<p>ChatSecure discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ChatSecure\u2019s behalf or to provide services available at ChatSecure\u2019s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ChatSecure\u2019s websites, you consent to the transfer of such information to them. ChatSecure will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ChatSecure discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ChatSecure believes in good faith that disclosure is reasonably necessary to protect the property or rights of ChatSecure, third parties or the public at large. If you are a registered user of an ChatSecure website and have supplied your email address, ChatSecure may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what\u2019s going on with ChatSecure and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ChatSecure takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.</p>\n\n<h2 id="cookies">Cookies</h2>\n<p>A cookie is a string of information that a website stores on a visitor\u2019s computer, and that the visitor\u2019s browser provides to the website each time the visitor returns. ChatSecure uses cookies to help ChatSecure identify and track visitors, their usage of ChatSecure website, and their website access preferences. ChatSecure visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ChatSecure\u2019s websites, with the drawback that certain features of ChatSecure\u2019s websites may not function properly without the aid of cookies.</p>\n\n<h2 id="analytics--social-sharing-widgets">Analytics &amp; Social Sharing Widgets</h2>\n\n<p>ChatSecure uses Google Analytics on chatsecure.org to help us monitor the number of people who visit the site. We also include social sharing widgets that are bundled with our blogging theme. We recommend using a browser plugin like <a href="http://www.ghostery.com">Ghostery</a> to opt-out.</p>\n\n<h2 id="business-transfers">Business Transfers</h2>\n<p>If ChatSecure, or substantially all of its assets, were acquired, or in the unlikely event that ChatSecure goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ChatSecure may continue to use your personal information as set forth in this policy.</p>\n\n<h2 id="privacy-policy-changes">Privacy Policy Changes</h2>\n<p>Although most changes are likely to be minor, ChatSecure may change its Privacy Policy from time to time, and in ChatSecure\u2019s sole discretion. ChatSecure encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.</p>\n\n<h3 id="change-log">Change log:</h3>\n\n<p>January 3, 2014: Initial privacy policy, modeled after Automattic\u2019s.</p>\n\n </section>'} 2016-12-05 21:28:05 [scrapy] DEBUG: Scraped from <200 http://chatsecure.org/privacy/> {'content': u'<section>\n <p>This document is modeled after the <a href="http://automattic.com/privacy/">Creative Commons Privacy Policy</a> from <a href="http://automattic.com">Automattic</a>.</p>\n\n<h2 id="website-visitors">Website Visitors</h2>\n<p>Like most website operators, ChatSecure collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ChatSecure\u2019s purpose in collecting non-personally identifying information is to better understand how ChatSecure\u2019s visitors use its website. From time to time, ChatSecure may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.</p>\n\n<p>To protect your privacy, we recommend using a browser plugin to block 3rd party tracking services, such as <a href="http://www.ghostery.com">Ghostery</a>.</p>\n\n<h2 id="mobile-apps">Mobile Apps</h2>\n\n<p>We purposefully do not include any analytics code in our mobile applications to help preserve your privacy. When using ChatSecure to connect to 3rd party chat servers, you are relying on those service\u2019s privacy policies as well. For example, if you use ChatSecure with Google Talk, you should be mindful of <a href="https://www.google.com/intl/en/policies/privacy/">Google\u2019s Privacy Policy</a>.</p>\n\n<p>At this time, the only other data that can be submitted to a 3rd party is our opt-in, anonymized crash report data, provided by the open source crash reporting SDK from <a href="http://hockeyapp.net">HockeyApp</a>.</p>\n\n<h2 id="gathering-of-personally-identifying-information">Gathering of Personally-Identifying Information</h2>\n<p>Certain visitors to ChatSecure\u2019s websites choose to interact with ChatSecure in ways that require ChatSecure to gather personally-identifying information. The amount and type of information that ChatSecure gathers depends on the nature of the interaction. In each case, ChatSecure collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor\u2019s interaction with ChatSecure. ChatSecure does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.</p>\n\n<h2 id="aggregated-statistics">Aggregated Statistics</h2>\n<p>ChatSecure may collect statistics about the behavior of visitors to its websites. ChatSecure may display this information publicly or provide it to others. However, ChatSecure does not disclose personally-identifying information other than as described below.</p>\n\n<h2 id="protection-of-certain-personally-identifying-information">Protection of Certain Personally-Identifying Information</h2>\n<p>ChatSecure discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ChatSecure\u2019s behalf or to provide services available at ChatSecure\u2019s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ChatSecure\u2019s websites, you consent to the transfer of such information to them. ChatSecure will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ChatSecure discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ChatSecure believes in good faith that disclosure is reasonably necessary to protect the property or rights of ChatSecure, third parties or the public at large. If you are a registered user of an ChatSecure website and have supplied your email address, ChatSecure may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what\u2019s going on with ChatSecure and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ChatSecure takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.</p>\n\n<h2 id="cookies">Cookies</h2>\n<p>A cookie is a string of information that a website stores on a visitor\u2019s computer, and that the visitor\u2019s browser provides to the website each time the visitor returns. ChatSecure uses cookies to help ChatSecure identify and track visitors, their usage of ChatSecure website, and their website access preferences. ChatSecure visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ChatSecure\u2019s websites, with the drawback that certain features of ChatSecure\u2019s websites may not function properly without the aid of cookies.</p>\n\n<h2 id="analytics--social-sharing-widgets">Analytics &amp; Social Sharing Widgets</h2>\n\n<p>ChatSecure uses Google Analytics on chatsecure.org to help us monitor the number of people who visit the site. We also include social sharing widgets that are bundled with our blogging theme. We recommend using a browser plugin like <a href="http://www.ghostery.com">Ghostery</a> to opt-out.</p>\n\n<h2 id="business-transfers">Business Transfers</h2>\n<p>If ChatSecure, or substantially all of its assets, were acquired, or in the unlikely event that ChatSecure goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ChatSecure may continue to use your personal information as set forth in this policy.</p>\n\n<h2 id="privacy-policy-changes">Privacy Policy Changes</h2>\n<p>Although most changes are likely to be minor, ChatSecure may change its Privacy Policy from time to time, and in ChatSecure\u2019s sole discretion. ChatSecure encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.</p>\n\n<h3 id="change-log">Change log:</h3>\n\n<p>January 3, 2014: Initial privacy policy, modeled after Automattic\u2019s.</p>\n\n </section>'} INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:06 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:06 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 221, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 12977, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 6, 7726), 'item_scraped_count': 1, 'log_count/CRITICAL': 1, 'log_count/DEBUG': 30, 'log_count/INFO': 19, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 345695)} 2016-12-05 21:28:06 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 221, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 12977, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 6, 7726), 'item_scraped_count': 1, 'log_count/CRITICAL': 1, 'log_count/DEBUG': 30, 'log_count/INFO': 19, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 345695)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:06 [scrapy] INFO: Spider closed (finished) Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '169.44.84.178'. CRITICAL:twisted:Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '169.44.84.178'. 2016-12-05 21:28:06 [twisted] CRITICAL: Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '169.44.84.178'. From cffi callback <function infoCallback at 0x36009b0>: Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1158, in infoCallback connection.get_app_data().failVerification(f) AttributeError: 'NoneType' object has no attribute 'failVerification' DEBUG:scrapy.core.engine:Crawled (200) <GET http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true> (referer: None) 2016-12-05 21:28:06 [scrapy] DEBUG: Crawled (200) <GET http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true> (referer: None) DEBUG:scrapy.core.engine:Crawled (200) <GET http://www.t-mobile.com/company/website/privacypolicy.aspx#fullpolicy> (referer: None) 2016-12-05 21:28:06 [scrapy] DEBUG: Crawled (200) <GET http://www.t-mobile.com/company/website/privacypolicy.aspx#fullpolicy> (referer: None) Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '96.126.117.251'. CRITICAL:twisted:Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '96.126.117.251'. 2016-12-05 21:28:06 [twisted] CRITICAL: Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '96.126.117.251'. From cffi callback <function infoCallback at 0x36092a8>: Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1158, in infoCallback connection.get_app_data().failVerification(f) AttributeError: 'NoneType' object has no attribute 'failVerification' DEBUG:policies:in handle response 2016-12-05 21:28:06 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:06 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-06', 'item': 'www.t-mobile.com_Templates_Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true'} 2016-12-05 21:28:06 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-06', 'item': 'www.t-mobile.com_Templates_Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-06-policies-www.t-mobile.com_Templates_Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true.html 2016-12-05 21:28:06 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-06-policies-www.t-mobile.com_Templates_Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true.html DEBUG:policies:in handle response 2016-12-05 21:28:06 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:06 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-06', 'item': 'www.t-mobile.com_company_website_privacypolicy.aspx'} 2016-12-05 21:28:06 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-06', 'item': 'www.t-mobile.com_company_website_privacypolicy.aspx'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-06-policies-www.t-mobile.com_company_website_privacypolicy.aspx.html 2016-12-05 21:28:06 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-06-policies-www.t-mobile.com_company_website_privacypolicy.aspx.html DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/t-mobile/gsm/tos.txt 2016-12-05 21:28:06 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/t-mobile/gsm/tos.txt DEBUG:scrapy.core.scraper:Scraped from <200 http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true> {'content': u'<div id="body" style="text-align:left">\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<div class="print"></div>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t</div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div><p>Did you activate (or renew) service prior to September 1, 2016? If yes, please click the date for the applicable version of the Terms and Conditions: <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2016&amp;print=true">March 17, 2016 </a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsFeb2016&amp;print=true">February 17, 2016 </a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJan2016&amp;print=true">January 25, 2016 </a>| <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsNov2015&amp;print=true">November 14, 2015</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJune2015&amp;print=true">June12, 2015</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2015&amp;print=true">March 18, 2015</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsNov2014&amp;print=true">November 10, 2014</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2014&amp;print=true">March 27, 2014</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsOct2013&amp;print=true">October 20, 2013</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsDec2013&amp;print=true">December 30, 2011</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJuly2011&amp;print=true">July 24, 2011</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJuly&amp;print=true">July 18, 2010</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions2008&amp;print=true">June 28, 2008</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions2004&amp;print=true">December 2004</a></p>\n\n<p style="TEXT-ALIGN: center"><strong>T-Mobile Terms &amp; Conditions</strong></p>\n\n<p style="TEXT-ALIGN: center">Effective as of September 1, 2016</p>\n\n<p>Thanks for choosing T-Mobile. Please read these Terms &amp; Conditions (\x93T&amp;Cs\x94), which contain important information about your relationship with T-Mobile, including mandatory arbitration of disputes between us, instead of class actions or jury trials. You will become bound by these provisions once you accept these T&amp;Cs.</p>\n\n<p><strong>WHO IS THIS AGREEMENT WITH?</strong></p>\n\n<p>These T&amp;Cs are an agreement between you and us, T-Mobile USA, Inc., and our controlled subsidiaries, assignees, and agents.</p>\n\n<p><strong>HOW DO I ACCEPT THESE T&amp;Cs?</strong></p>\n\n<p>You accept these T&amp;Cs by doing any of the following things:</p>\n\n<ul>\n <li>giving us a written or electronic signature or confirmation, or telling us orally that you accept;</li>\n\n <li>activating, using or paying for the Service or a Device; or</li>\n\n <li>opening the Device box.</li>\n</ul>\n\n<p>If you don\x92t want to accept these T&amp;Cs, don\x92t do any of these things.</p>\n\n<p>When you accept, you\'re telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a contract. If you accept for an organization, you\'re telling us that you are authorized to bind that organization, and references to "you" in these T&amp;Cs may mean the organization.</p>\n\n<p><strong>WHAT IS INCLUDED IN THESE TERMS AND CONDITIONS?</strong></p>\n\n<p>In these T&amp;Cs, you\'ll find important information about:</p>\n\n<ul>\n <li>T-Mobile services provided to you (\x93Services\x94);</li>\n\n <li>Any equipment for which we provide Service, such as a phone, handset, tablet, or SIM card (collectively, a \x93Device\x94);</li>\n\n <li>Any charges, taxes, fees, and other amounts we bill you or that were accepted or processed through your Device (\x93Charges\x94);</li>\n\n <li>Privacy information;</li>\n\n <li>Network management practices;</li>\n\n <li>Limitations of liability; and</li>\n\n <li>Resolution of disputes by arbitration and class action waiver (full terms available <a href="#Dispute%20Resolution">here</a>).</li>\n</ul>\n\n<p><strong>ARE THERE ANY OTHER TERMS THAT APPLY TO ME?</strong></p>\n\n<p>Yes. Your \x93Agreement\x94 includes these T&amp;Cs, the additional terms found in your Rate Plan, your Data Plan, your Service Agreement, and provisions linked to from these T&amp;Cs. Sections marked \x93*\x94 continue after termination of our Agreement with you.</p>\n\n<p>You should also be aware that our <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/company/website/privacypolicy.aspx" target="_blank">Privacy Policy</a> and <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">Open Internet Policy</a> apply to the use of our products and services.</p>\n\n<p>You might also have other agreements with us, such as an equipment installment plan or JUMP! On Demand Lease Agreement.</p>\n\n<p><strong>*HOW DO I RESOLVE DISPUTES WITH T-MOBILE?</strong></p>\n\n<p>By accepting these T&amp;Cs, you are agreeing to resolve any dispute with us through binding arbitration (unless you opt out) or small claims dispute procedures, and to waive your rights to a class action suit and jury trial. Your complete arbitration agreement, including opt-out instructions, is available <a href="#Dispute%20Resolution">here</a>, and the opt-out website is available <a href="https://www.t-mobiledisputeresolution.com/" target="_blank">here</a>. For additional terms and conditions governing a dispute between us, including how to dispute Charges assessed to you on your bill, choice of law, disclaimers of certain warranties, limitations of liabilities, and your indemnification obligations, <a href="#OTRDR">click here</a>.</p>\n\n<p><strong>WHAT IS A RATE PLAN?</strong></p>\n\n<p>Your \x93Rate Plan\x94 includes your Service allotments, for example, for minutes, messages or data, rates, coverage and other terms. You can check your current usage by visiting my.T-mobile.com, using the T-Mobile My Account app, or by using a short code from your Device (you can find more information about the short code at www.t-mobile.com). If any term in your Rate Plan conflicts with these T&amp;Cs, the term in your Rate Plan governs.</p>\n\n<p><strong>HOW WILL I BE CHARGED FOR DATA USAGE?</strong></p>\n\n<p>Data service may be included in your Rate Plan or data pass or you may be charged for data usage on a pay per use basis (\x93Data Plan\x94). Your Rate Plan and/or Data Plan will contain more information about how we calculate data usage. You can check your current usage by visiting my.T-mobile.com, using the T-Mobile My Account app, or by using a short code from your device (you can find more information about the short code at www.t-mobile.com). If you do not have a Data Plan, your Device may not be able to access data services.</p>\n\n<p><strong>ARE THERE SEPARATE TERMS FOR PREPAID CUSTOMERS?</strong></p>\n\n<p>The terms of these T&amp;Cs apply to prepaid customers, and additional terms specific to prepaid customers may be <a href="#Additional%20Terms%20for%20Prepaid%20Customers">found here</a>.</p>\n\n<p><strong>HOW DO I GIVE OTHER PEOPLE ACCESS TO MY ACCOUNT?</strong></p>\n\n<p>If you want someone else to be able to access and manage your account, you can establish them as an \x93Authorized User,\x94 so they can:</p>\n\n<ul type="disc">\n <li>Make changes to your account;</li>\n\n <li>Add or remove services or features to your account;</li>\n\n <li>Receive notices and disclosures on your behalf;</li>\n\n <li>Purchase Devices for use with our Service, including under an installment plan; and</li>\n\n <li>Incur Charges on your account.</li>\n</ul>\n\n<p>The easiest way to designate an Authorized User is through your my.T-mobile.com account. Keep in mind that you should not share your account validation information, which includes the last four digits of your social security number or your passcode. This information is sensitive so take steps to protect it. We will treat presentation of the proper account validation information as authorized access to an account.</p>\n\n<p><strong>WHERE, HOW, AND WHEN DOES MY SERVICE WORK?</strong></p>\n\n<p>These T&amp;Cs describe the experience you can expect on our network, including information about our reasonable network management practices, and the experience on our roaming partners\x92 networks:</p>\n\n<ul>\n <li>Please check our coverage maps, which approximate our anticipated coverage area outdoors. Your experience on our network may vary and change without notice depending on a variety of factors. For more information, <a href="#UsingOurNetwork">click here</a>. You agree that we are not liable for problems relating to Service availability or quality.</li>\n\n <li>For more information about roaming, <a href="#Roaming">click here</a>.</li>\n\n <li>To provide the best possible experience for the most possible customers, we prioritize the data usage of a small percentage of our data customers who use the highest amount of data (as of 10/28/16, more than 28GB) below that of other customers in times and locations where there are competing customer demands for network resources. We also prioritize smartphone and mobile internet (tablet) over Smartphone Mobile HotSpot (tethering) traffic on our network. <a href="#UsingOurNetwork">Click here</a> for more information.</li>\n\n <li>We utilize streaming video optimization technology in our network on qualifying Rate Plans, which helps to minimize data consumption, while also improving the service experience for all customers. Some Rate Plans have video optimization via the Binge On feature. Some qualifying video providers may choose to opt-out of the Binge On program, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>. The Binge On optimization technology is not applied to the video services of these providers; video from these services will stream at native resolution, and high-speed data consumption will continue as if Binge On were not enabled.</li>\n\n <li>Additionally, we may implement other network practices, such as caching less data.</li>\n\n <li>Our <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">Open Internet Policy</a> includes important information on these topics as well as information on commercial terms, performance characteristics (such as expected speed, latency) and network practices.</li>\n</ul>\n\n<p><strong>*WHAT ARE THE PERMITTED AND PROHIBITED USES FOR MY DEVICE AND THE SERVICE?</strong></p>\n\n<p>Our wireless network is a shared resource, which we manage for the benefit of all of our customers. Your Data Plan is intended for Web browsing, messaging, and similar activities. Certain activities and uses of our Services and your Device are permitted and others are not. For examples of permitted and prohibited uses, <a href="#EPPUSYD">click here</a>. If you buy, lease, or finance a Device manufactured for use on our network, you agree, and we rely on your agreement, that you intend it to be activated on our Service and will not resell or modify the Device, or assist anyone doing so.</p>\n\n<p><strong>*WHAT HAPPENS IF MY DEVICE IS LOST OR STOLEN?</strong></p>\n\n<p>You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. <a href="#Lost%20or%20Stolen">Click here</a> to learn more about how we handle Charges that are incurred after you report that your Device is lost or stolen.</p>\n\n<p><a id="internationalServices" name="internationalServices"></a><a id="internationalLongDistance" name="internationalLongDistance"></a><a id="internationalLongDistanceTextPictureVide" name="internationalLongDistanceTextPictureVide"></a><a id="internationalRoaming" name="internationalRoaming"></a><a id="internationalData" name="internationalData"></a><a id="dataGlobalAddOnsAndGlobalMessagingPlans" name="dataGlobalAddOnsAndGlobalMessagingPlans"></a><a id="cruiseShipRoaming" name="cruiseShipRoaming"></a><a id="internationalMiscellaneous" name="internationalMiscellaneous"></a><strong>*HOW WILL I BE BILLED FOR USE OF THE SERVICES?</strong></p>\n\n<p>You agree to pay all Charges we assess and bill you or that were accepted or processed through all Devices on your account. You may have to pay extra for calls to some numbers (e.g. conference &amp; chat lines, broadcast, international, 900 or 976 calls, etc.). You agree to provide us with accurate and complete billing and tax related information and to report all changes within 30 days of the change. You will receive an electronic (paperless) bill unless you tell us you want a paper bill. You have the option of switching to a paper bill at no cost to you by changing your billing preferences at My T-Mobile, using the T-Mobile My Account app, or by contacting Customer Care. For more information about paperless billing, please visit <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/billterms" target="_blank">www.t-mobile.com/billterms</a>.</p>\n\n<p>Your Device can be used to purchase services and products from third parties, and Charges for these purchases may be included on your T-Mobile bill. For no additional cost you can block third party charges from being included on your T-Mobile bill by logging into your account at www.my.T-Mobile.com or calling Customer Care. For more information about billing, <a href="#Billing%20Information">click here</a>.</p>\n\n<p><a id="textInstantMsgPicVidMsg" name="textInstantMsgPicVidMsg"></a><strong>WHAT IF I DON\x92T PAY ON TIME?</strong></p>\n\n<p>We may charge a late fee of the greater of 1.5% per month (18% annually) or $5 per month and a returned payment fee up to $35, subject to the maximum allowed by law. We may use a collection agency to collect past due balances and you agree to pay collection agency fees. If we accept late or partial payments, you still must pay us the full amount you owe, including late fees. We will not honor limiting notations you make on or with your checks. Late payment, non-payment or collection agency fees are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments by our customers; these costs are not readily ascertainable and are difficult to predict or calculate at the time that these fees are set.</p>\n\n<p><strong>*DOES T-MOBILE CHECK MY CREDIT?</strong></p>\n\n<p>Yes, for many of our products and services. We may get information about your credit history from credit-reporting agencies, which may affect your credit rating. We may also report your payment record to credit-reporting agencies.</p>\n\n<p><strong>AM I REQUIRED TO MAKE A DEPOSIT?</strong></p>\n\n<p>We may require you to make a deposit or prepayment for Services. We can apply deposits, payments, or prepayments in any order to any amounts you owe us on any account. This deposit is refundable, and will be applied as a credit to your account along with interest as may be required by law.</p>\n\n<p><strong>CAN T-MOBILE ACCESS MY DEVICE?</strong></p>\n\n<p>We may remotely change software, systems, applications, features or programming on your Device without notice. These changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device. You will not be able to use your Device during the installation of the changes, even for emergencies.</p>\n\n<p><strong>CAN I DOWNLOAD AND USE THIRD PARTY CONTENT AND APPS ON MY DEVICE?</strong></p>\n\n<p>Yes. You are free to download and use content or applications (\x93Content &amp; Apps\x94) on your Device that are not provided by T-Mobile, at your own risk. Third party Content &amp; Apps may require your agreement to a license or other terms with the third party. Some Devices or Content &amp; Apps may contact our network without your knowledge, which may result in additional Charges (e.g., while roaming internationally).</p>\n\n<p><strong>*LICENSE</strong></p>\n\n<p>Your Device\x92s Software is licensed, not sold, to you by T-Mobile and/or other licensors for your personal, lawful, non-commercial use on your Device only. You may only use the Software as authorized by its license. Your Device\x92s \x93Software\x94 includes its software, interfaces, documentation, data, and Content &amp; Apps, as each may be updated or replaced by feature enhancements or other updates. For additional information regarding these license terms, including restrictions on your use of the Software, please <a href="#License">click here</a>.</p>\n\n<p><strong>*WHAT IS THE TERM OF THESE T&amp;Cs?</strong></p>\n\n<p>As the Un-Carrier, we did away with annual service contracts. You are free to go, although we\x92d be sad to see you leave. You are responsible for all Charges incurred through the end of your Service term. In addition, cancellation of Service may affect other agreements that you have with us, including equipment installment plans or lease agreements where some of your payments may be accelerated upon cancellation.</p>\n\n<p><strong>CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT?</strong></p>\n\n<p>Yes. Except as described below for Rate Plans with the price-lock guarantee, we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described <a href="#EPPUSYD">here</a> or no longer reside in a T-Mobile-owned network coverage area. Under certain limited circumstances, we may also block your device from working on our network. If the change to your Service or Rate Plan will have a material adverse effect on you, we will provide 14 days\x92 notice of the change. You\x92ll agree to any change by using your Service after the effectiveness of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice.</p>\n\n<p>If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (\x93Recurring Charge\x94) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee does not include taxes, surcharges, fees, or charges for extra features or Devices. If your Service or account is limited, suspended or terminated and then reinstated, you may be charged a reactivation fee. For information about our unlocking policy, <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySimUnlockPolicy&amp;link=unav" target="_blank">click here</a>.</p>\n\n<p><strong>*YOUR CONSENT TO BE CONTACTED</strong></p>\n\n<p>We may contact you without charge, on any wireless telephone number assigned to your account for any purpose, including marketing messages, and in any manner permitted by law. You also expressly consent to be contacted by us, and anyone contacting you on our behalf, for any purpose, including billing, collection, or other account or service related purpose, at any telephone number or physical or electronic address where you may be reached, including any wireless telephone number. You agree that T-Mobile, and anyone contacting you on our behalf, may communicate with you in any manner, including using a pre-recorded or artificial voice, or using an automatic telephone dialing system to place calls or send messages, alerts, or an automatic e-mail system to deliver email messages. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account.</p>\n\n<p><strong>HOW DO WE NOTIFY EACH OTHER?</strong></p>\n\n<p>You may contact us at www.T-Mobile.com, by calling <span class="tmo_tfn_number">1-877-453-1304</span> or 611 from your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. <strong>Puerto Rico customers</strong> contact us at: T-Mobile Customer Relations, 654 Mu\xf1\xf2z Rivera Avenue, Suite 2000, Hato Rey, Puerto Rico 00918, Attn: Customer Care Manager. Electronic notices are considered delivered when sent. Mail notices are considered delivered 3 days after mailing. For multi-line accounts, we may assign a \x93Primary Telephone Number\x94 to your account for the purpose of receiving notices, as well as for other purposes. If you would like to change it, contact us.</p>\n\n<p>To begin arbitration or other legal proceeding, you must serve our registered agent. Our registered agent is Corporation Service Company and can be contacted at <span class="tmo_tfn_number">1-866-403-5272</span>. For <strong>Puerto Rico customers</strong>, our registered agent is The Prentice-Hall Corporation System, Puerto Rico, Inc. and can be contacted at FGR Corporate Services, Inc., Oriental Bank Building, Suite P-1, 254, Mu\xf1oz Rivera Avenue, San Juan, Puerto Rico, 00918, phone: 1-800-927-9801.</p>\n\n<p><strong>EMERGENCY ALERTS</strong></p>\n\n<p>We have chosen to offer wireless emergency alerts, within portions of its coverage area, on wireless alert capable Devices. There is no additional charge for these wireless emergency alerts. For details visit <a href="http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySafety&amp;tsp=Abt_Sub_WirelessEmergencyAlerts">http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySafety&amp;tsp=Abt_Sub_WirelessEmergencyAlerts</a> .</p>\n\n<p><strong>*WHAT ELSE DO I NEED TO KNOW?</strong></p>\n\n<p><a href="#Additional%20Terms">Click here</a> for additional terms that apply to you.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Dispute Resolution" name="Dispute%20Resolution"></a><strong>Dispute Resolution</strong></p>\n\n<p><strong>*HOW DO I RESOLVE DISPUTES WITH T-MOBILE?</strong></p>\n\n<p><strong>Dispute Resolution and Arbitration. YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR PRIVACY POLICY, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT</strong> . This includes any claims against other parties relating to Services or Devices provided or billed to you (such as our suppliers, dealers, authorized retailers, or third party vendors) whenever you also assert claims against us in the same proceeding. You and we each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (despite the general choice of law provision set forth below). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS\x92 FEES).</p>\n\n<p>Notwithstanding the above, <strong>YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES <u>WITHIN 30 DAYS</u> FROM THE EARLIER OF THE DATE YOU PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE OF SERVICE (the \x93Opt Out Deadline\x94)</strong> . You must opt out by the Opt Out Deadline for each line of Service. You may opt out of these arbitration procedures by calling <span class="tmo_tfn_number">1-866-323-4405</span> or online at <a style="TEXT-DECORATION: none" href="http://www.T-Mobiledisputeresolution.com" target="_blank">www.T-Mobiledisputeresolution.com</a> <strong>Any opt-out received after the Opt Out Deadline will not be valid and you must pursue your claim in arbitration or small claims court.</strong></p>\n\n<p>For all disputes (except for Puerto Rico customers), whether pursued in court or arbitration, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address provided in the \x93How Do We Send Notices to Each Other\x94 Section below. You and we each agree to negotiate your claim in good faith. If you and we are unable to resolve the claim within 60 days after we receive your claim description, you may pursue your claim in arbitration. You and we each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or this Agreement.</p>\n\n<p><strong>If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or we may start arbitration proceedings</strong> . You must send a letter requesting arbitration and describing your claim to our registered agent (see the \x93How Do We Send Notices to Each Other\x94 section below) to begin arbitration. The arbitration of all disputes will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA rules are available at www.adr.org or by calling <span class="tmo_tfn_number">1-800-778-7879</span>. The arbitration of all disputes will be conducted by a single arbitrator, who shall be selected using the following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10 days, striking up to two candidates, and ranking the remaining candidates in order of preference; (c) AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d) if for any reason the appointment cannot be made according to this procedure, the AAA may exercise its discretion in appointing the arbitrator. Upon filing of the arbitration demand, we will pay or reimburse all filing, administration and arbitrator fees. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys\x92 fees. In addition, for claims under $75,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys\x92 fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys\x92 fees in arbitration even if an award is otherwise available under applicable law. <strong>Puerto Rico customers</strong>: See below for details on the Puerto Rico Telecommunications Dispute Procedure.</p>\n\n<p><strong><u>CLASS ACTION WAIVER</u></strong> . <strong>YOU AND</strong> <strong>WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION</strong> . If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you. <strong>If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.</strong></p>\n\n<p><strong><u>JURY TRIAL WAIVER</u></strong> . If a claim proceeds in court rather than through arbitration, <strong>YOU AND</strong> <strong>WE EACH WAIVE ANY RIGHT TO A JURY TRIAL</strong>.</p>\n\n<p><strong><u>PUERTO RICO CUSTOMERS</u></strong> <strong>:</strong> We will provide you with a determination regarding any dispute you present to us within 15 days after we receive it. You will have 20 days from the mailing date of the notification to request a reconsideration of our determination. You may appeal our determination to the Telecommunications Board of the Commonwealth of Puerto Rico (\x93Telecommunications Board\x94) by filing a petition for review up to 30 days after the date of our determination. Your petition for review shall be made through the filing of a document containing the following information: (a) your name and address; (b) our company name; (c) the pertinent facts; (d) any applicable legal provisions that you are aware of; and (e) the remedy you are requesting. The document may be filed handwritten or typewritten, and must be signed by you. You must send us a copy of your document to the following address: 654 Mu\xf1oz Rivera Avenue, Suite 2000, Hato Rey, Puerto Rico 00918, Attn: Customer Care Manager. You must send your petition for review to the Puerto Rico Telecommunications Regulatory Board at the following address: 500 Ave. Roberto H. Todd (Pda. 18 \x96 Santurce), San Juan, Puerto Rico 00907-3941. The Telecommunications Board will review our determination only on appeal. You are advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September 12, 1996 and Regulations 8065 promulgated on August 31, 2011 by the Telecommunications Board regarding the procedures for customer\x92s dispute resolution and suspension of Services.</p>\n<strong>\n <br clear="all">\n</strong>\n\n<p style="TEXT-ALIGN: center"><a id="OTRDR" name="OTRDR"></a><strong>Other Terms Regarding Dispute Resolution</strong></p>\n\n<p><strong>*HOW CAN I DISPUTE MY CHARGES?</strong></p>\n\n<p>If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 800-937-8997 or 611 from your Device, or by writing to T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don\x92t, you may not pursue a claim in arbitration or in court. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.</p>\n\n<p><strong>*CHOICE OF LAW</strong></p>\n\n<p>This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which your billing address in our records is located, without regard to the conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration or court proceedings must be in: (a) the county and state in which your billing address in our records is located, but not outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.</p>\n\n<p><strong>*DISCLAIMER OF WARRANTIES</strong></p>\n\n<p><strong>Except for any written warranty that may be provided with a T-Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an \x93as is\x94 and \x93with all faults\x94 basis and without warranties of any kind. We make no representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose concerning your Service or your Device. We can\x92t and don\x92t promise uninterrupted or error-free service and don\x92t authorize anyone to make any warranties on our behalf. This doesn\x92t deprive you of any warranty rights you may have against anyone else. We do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur.</strong></p>\n\n<p><strong>Services or Software provided by third parties (including voice applications), 911 or E911, text to 911, or other calling or messaging functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third party products.</strong> <strong>We are not responsible for failures to connect or complete 911 calls or text to 911 messages or if inaccurate location information is provided. 911 service may not be available or reliable and your ability to receive emergency services may be impeded</strong> . <strong>We cannot assure you that if you place a 911 call or text you will be found.</strong></p>\n\n<p><strong>We are not responsible for any download, installation, use, transmission failure, interruption, or delay related to Content &amp; Apps, or any third party content, services, advertisements, or websites you may be able to access by using your Device or the Services, even if charges for Content &amp; Apps appear on your T-Mobile bill.</strong> <strong>You are responsible for maintaining virus and other Internet security protections when accessing third party Content &amp; Apps or other services.</strong></p>\n\n<p><strong>*LIMITATION OF LIABILITY</strong></p>\n\n<p><strong>Unless prohibited by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages regardless of the theory of liability. This means that neither of us will seek any indirect, special, consequential, treble, or punitive damages from the other. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim. You agree we are not liable for problems caused by you or a third party, or by any act of God.</strong> <strong>You also agree we aren\'t liable for missed or deleted voice mails or other messages, for any information (like pictures) that gets lost or deleted if we work on your Device, or for failure or delay in connecting a call or text to 911 or any other emergency service. Except to the extent prohibited by law, all claims must be brought within 2 years of the date the claim arises.</strong></p>\n\n<p><strong>*INDEMNIFICATION</strong></p>\n\n<p>You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you, any person on your account or that you allow to use the Service or your Device.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Additional Terms for Prepaid Customers" name="Additional%20Terms%20for%20Prepaid%20Customers"></a><strong>Additional Terms for Prepaid Customers</strong></p>\n\n<p>Your T-Mobile prepaid Service account balance, if sufficient, or your active prepaid plan, gives you access to our prepaid Service for a limited amount of time; you must use your prepaid Service during the designated period of availability. To use our prepaid Service you must have a T-Mobile prepaid Service account balance for pay as you go service or be on an active prepaid plan. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your prepaid plan. Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24 hour days. Your monthly plan will automatically renew at the end of 30 days if you have a sufficient T-Mobile prepaid Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient T-Mobile prepaid Service account balance, your prepaid Service will be suspended unless you move to a pay as you go plan. If you do not reinstate prepaid Service within the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your prepaid Service account balance may vary; see your Rate Plan for more information. Prepaid Service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records or receive monthly bills. Coverage specific to our prepaid Service may be found at <a style="TEXT-DECORATION: none" href="http://prepaid-phones.t-mobile.com/prepaid-coverage" target="_blank">http://prepaid-phones.t-mobile.com/prepaid-coverage</a> and differs from coverage related to our postpaid Service.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="UsingOurNetwork" name="UsingOurNetwork"></a><strong>Using Our Network</strong></p>\n\n<p><strong>WILL MY SERVICE VARY? WHAT FACTORS MAY AFFECT MY SERVICE?</strong></p>\n\n<p>As our customer, your actual Service area, network availability, coverage and quality may vary based on a number of factors, including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. Devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.</p>\n\n<p>We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. To provide the best possible on-device experience for the most possible customers and minimize capacity issues and degradation in network performance, we may, without advance notice, take any actions necessary to manage our network on a content-agnostic basis, including prioritizing all on-device data over Smartphone Mobile HotSpot (tethering) data and further prioritizing the data usage of a small percentage of data customers who use the highest amount of data (currently, more than 28GB) below that of other customers in times and locations where there are competing customer demands for network resources, for the remainder of the billing cycle.</p>\n\n<p>Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized below other data traffic will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and locations where the network is heavily loaded in relation to available capacity, however, these customers will likely see significant reductions in data speeds, especially if they are engaged in data-intensive activities. Customers on Rate Plans and Devices with 4G capability should be aware that these practices may occasionally result in speeds below those typically experienced on our 4G LTE and HSPA networks. We constantly work to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and in constrained locations the frequency of heavy loading in relation to available capacity may be greater than in other locations. When network loading goes down or the customer moves to a location that is less heavily loaded in relation to available capacity, the customer\x92s speeds will likely improve. See <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">www.T-Mobile.com/OpenInternet</a> for details.</p>\n<strong>\n <br clear="all">\n</strong>\n\n<p style="TEXT-ALIGN: center"><a id="Roaming" name="Roaming"></a><strong>Roaming</strong></p>\n\n<p><strong>*CAN I ROAM ON MY DEVICE?</strong></p>\n\n<p><strong>Domestic</strong> <strong>Roaming:</strong> Your Device may connect to another provider\x92s network (\x93Off-Net\x94). This may happen even when you are within the T-Mobile coverage area. Check your Device to determine if you are Off-Net. Please do not abuse this; we may limit or terminate your Service if you do.</p>\n\n<p><strong>International Roaming &amp; Dialing:</strong> Availability and features offered for international roaming and dialing vary depending on your Rate Plan and Device. All countries may not be available for roaming and available countries may change from time to time; click <a href="http://www.t-mobile.com/optional-services/roaming.html?icid=WMD_TM_INTRNTNLVR_N8J6LRGJILD2658" target="_blank">here</a> for more information about which countries are currently available for roaming. Whether roaming internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico), you may be charged international rates (including for voicemails left for you and for data usage). This includes per minute rates for calls and per minute rates for calls transferred to your voicemail and the relevant data rates for data usage. You may be charged for more than one call for unanswered calls that are forwarded to voicemail regardless of whether the calls result in an actual voicemail message being left for you and regardless of whether your Device is on or off. Different rates and rounding increments apply in different countries. Click <a href="http://www.t-mobile.com/optional-services/roaming.html" target="_blank">here</a> for information on international access, rates, Services and coverage. While roaming internationally, your data throughput may be reduced and your Service may be otherwise limited or terminated at any time without notice. You are responsible for complying with U.S. Export Control laws and regulations, and the import laws and regulations of foreign countries when traveling internationally with your Device.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Streaming Video" name="Streaming%20Video"></a><strong>Streaming Video</strong></p>\n\n<p>We deploy streaming video optimization technology in our network as a feature on qualifying Rate Plans, which also helps to ensure that available network capacity can be utilized to provide a good service experience for the maximum number of customers. The optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering on mobile devices, and reduce the amount of data consumed for streaming video, making room for other users to enjoy higher speeds. and a better network experience overall. Video optimization occurs only to data streams that are identified by our packet-core network as video. While many changes to streaming video files are likely to be indiscernible, the optimization process may impact the appearance of the streaming video as displayed on a user\'s Device. Customers may choose Rate Plans where this feature is always enabled (e.g., \u201cT-Mobile ONE\u201d), with the ability to add a feature disabling optimization to foster native-resolution video capability. Alternatively, customers may choose Rate Plans that offer video optimization as a customer-controlled feature (e.g., \u201cBinge On\u201d). When this feature is enabled, on-device video is typically delivered at DVD quality (up to 1.5 Mbps speeds, generally 480p or better).</p>\n\n<p>Some qualifying video providers may choose to opt-out of the Binge On program, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>. The Binge On optimization technology is not applied to the video services of these providers; video from these services will stream at native resolution, and high-speed data consumption will continue as if Binge On were not enabled. Rate Plans that feature this technology allow customers to choose to enable (and disable) video streaming optimization when connected to the cellular network, unless a provider has chosen to opt-out, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>.</p>\n\n<p>For more information about video optimization, <a href="http://www.T-Mobile.com/OpenInternet" target="_blank">click here</a>.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="EPPUSYD" name="EPPUSYD"></a><strong>Examples of Permitted and Prohibited Uses of the Service and Your Device</strong></p>\n\n<p>Permitted uses include:</p>\n\n<ul>\n <li>Voice calls;</li>\n\n <li>Web browsing;</li>\n\n <li>Messaging;</li>\n\n <li>Email;</li>\n\n <li>Streaming music;</li>\n\n <li>Uploading and downloading applications and content to and from the Internet or third party stores;</li>\n\n <li>Using applications and content without excessively contributing to network congestion; and</li>\n\n <li style="LIST-STYLE-TYPE: none">\n <p>Tethering your Device to other non-harmful devices pursuant to the terms and conditions and allotments of your Data Plan.</p>\n </li>\n</ul>\n\n<p>Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Service in a way that we determine:</p>\n\n<ul>\n <li>Uses a repeater or signal booster other than one we provide to you;</li>\n\n <li>Compromises network security or capacity, degrades network performance, uses malicious software or \x93malware\x94, hinders other customers\x92 access to the network, or otherwise adversely impacts network service levels or legitimate data flows;</li>\n\n <li>Uses applications which automatically consume unreasonable amounts of available network capacity;</li>\n\n <li>Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;</li>\n\n <li>Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications;</li>\n\n <li>Accesses the accounts of others without authority;</li>\n\n <li>Results in more than 50% of your voice and/or data usage being off-net (i.e., connected to another provider\x92s network) for any 3 billing cycles within any 12 month period;</li>\n\n <li>Results in unusually high usage (specifically, more data usage than what 97% of all customers use in a month, based on recent historical averages (updated quarterly)) and the majority of your data usage being Smartphone Mobile HotSpot (tethering) usage for any 3 billing cycles within any 6 month period;</li>\n\n <li>Resells the Service, either alone or as part of any other good or service;</li>\n\n <li>Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone\x92s intellectual property rights;</li>\n\n <li>Causes harm or adversely affects us, the network, our customers, employees, business, or any other person;</li>\n\n <li>Conflicts with applicable law;</li>\n\n <li>Is not in accordance with these T&amp;Cs; or</li>\n\n <li>Attempts or assists or facilitates anyone else in any of the above activities.</li>\n</ul>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Lost or Stolen" name="Lost%20or%20Stolen"></a><strong>Information about What Happens if Your Device is Lost or Stolen</strong></p>\n\n<p>Once you notify us that your Device has been lost or stolen, we will suspend your Service and you will not be responsible for additional usage charges incurred in excess of your Rate Plan Charges, applicable taxes, fees, and surcharges. If Charges are incurred before you notify us, you are not liable for Charges you did not authorize. However, the fact that your Device or account was used is some evidence of authorization. You may request us to investigate Charges you believe were unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the Charges were unauthorized, we will credit your account. If we determine the Charges were authorized, we will inform you within 30 days and you will remain responsible for the Charges. If you request that we not suspend your Service, you will remain responsible for all Charges incurred. We may prevent a lost or stolen Device from registering on our and other networks.</p>\n\n<p>You can click <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/smartphone-anti-theft-voluntary-commitment" target="_blank">here</a> to learn about additional anti-theft measures that may apply to you.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Billing Information" name="Billing%20Information"></a><strong>Billing Information</strong></p>\n\n<p>Please read the following for more information about how we bill for calls, data usage and messaging, Wi-Fi usage, third party charges, taxes, and surcharges.</p>\n\n<p><strong>Usage</strong> : Airtime usage is measured from the time the network begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up). For voice calls, we round up any fraction of a minute to the next full minute. Depending upon your Rate Plan, data usage may be rounded at the end of each data session, at the end of your billing cycle, and/or at the time you switch data plans. You may be charged for more than one call/message when you use certain features resulting in multiple inbound or outbound calls/messages (such as call forwarding, call waiting, voicemail, conference calling, and multi-party messaging). You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages. Additional blocking options are available at <a style="TEXT-DECORATION: none" href="http://www.my.t-mobile.com/" target="_blank">www.my.T-Mobile.com</a>. Most usage and Charges incurred during a billing cycle will be included in your bill for that cycle. Some usage and Charges may be delayed to a later billing cycle, which may cause you to exceed Rate Plan allotments in a later billing cycle. Unused Rate Plan allotments expire at the end of your billing cycle. You may be billed additional Charges for certain features and services. Charges for Wi-Fi usage may differ; see your Rate Plan for more details.</p>\n\n<p><strong>Taxes:</strong> You agree to pay all taxes and fees imposed by governments or governmental entities. We may not give advance notice of changes to these charges. To determine taxes &amp; fees, we use the street address you identified as your Place of Primary Use (\x93PPU\x94). The PPU for <strong>Puerto Rico customers</strong> must be in Puerto Rico. If you did not identify the correct PPU, or if you provided an address, such as a PO Box, that is not a recognized street address, does not allow us to identify the applicable taxing jurisdiction(s) or does not reflect the Service area associated with your telephone number, you may be assigned a default location for tax purposes. Except as may be otherwise required by law, in the event you dispute your PPU or the location we assigned you and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of our bill containing such tax or fee. Regardless of any Rate Plan guarantee, taxes and fees may change from time to time without notice.</p>\n\n<p>\n <strong>Surcharges</strong> : You agree to pay all surcharges. Surcharges are not mandated or imposed on you by law, they are T-Mobile Charges that are determined, collected and retained by us. The components and amounts of the Surcharges are subject to change without notice. Surcharges include charges, costs, fees and certain taxes that we incur to provide Services (and are not government taxes or fees imposed directly on our customers). Examples include general and administrative fees (such as certain costs we incur to provide Service) as well as governmental-related assessments (such as Federal or State Universal Service fees, regulatory or public safety charges, environmental fees, and gross receipts taxes). Surcharges assessed to you will vary depending on the type of Service and the Rate Plan you have. Surcharges will apply whether or not you benefit from the programs, activities or services included in the Surcharge. When Surcharges are assessed in connection with your Service, you can find the Surcharges detailed in either the \x93Taxes, Fees &amp; Surcharges\x94, \x93T-Mobile Fees and Charges\x94 or the \x93Other Charges\x94 sections of your bill or at your MyT-Mobile.com account. Regardless of any Rate Plan guarantee, Surcharges may change from time to time without notice.\n <br clear="all">\n</p>\n\n<p style="TEXT-ALIGN: center"><a id="License" name="License"></a><strong>Additional Software License Terms</strong></p>\n\n<p>Except as permitted by applicable law, you may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive the source code of, or reverse engineer all or any part of the Software, or alter, disable or circumvent any digital rights management security features embedded in the Software. The Software may not be transferable from one Device to another Device. You may not create derivative works of all or any part of the Software. You agree the Software contains proprietary content and information owned by T-Mobile, its licensors, and/or other third parties. T-Mobile, its licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so. You agree that your violation of the Software license harms T-Mobile, its licensors, and/or other third parties, which cannot be fully redressed by money damages, and that T-Mobile, its licensors, and such other third parties shall be entitled to immediate injunctive relief in addition to all other remedies available.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Additional Terms" name="Additional%20Terms"></a><strong>Additional Terms</strong></p>\n\n<p>If we don\'t enforce our rights under this Agreement in one instance, that doesn\'t mean we won\'t or can\'t enforce those rights in any other instance. Except as provided in the Section entitled \x93How Do I Resolve Disputes with T-Mobile\x94, if any part of the Agreement is held invalid that part may be severed from the Agreement.</p>\n\n<p>You can\'t assign or transfer the Agreement or any of your rights or duties under it without our written consent. We may assign or transfer all or part of the Agreement, or your debts to us, without notice. You understand that the assignment or transfer of all or any part of this Agreement or your debt will not change or relieve your obligations under this Agreement.</p>\n\n<p>The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents.</p>\n\n<p>The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control.</p>\n\n<p>If you believe that any material residing on our system or network infringes your copyright, notify our Designated Agent by using the Digital Millennium Copyright Act (DMCA) notice procedure described at <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/DMCA.htm" target="_blank">www.T-Mobile.com/DMCA.htm</a> (<a style="TEXT-DECORATION: none" href="http://es.t-mobile.com/DMCA.htm" target="_blank">es.T-Mobile.com/DMCA.htm</a> for our Spanish website). Our Designated Agent is Christina Kirkpatrick, 12920 S.E. 38th Street, Bellevue, WA 98006; copyrightagent@t-mobile.com; phone: <span class="tmo_tfn_number">425-383-4000</span>. There are substantial penalties for sending false notices. It is our policy, in appropriate circumstances and in its sole judgment, to suspend or terminate the Service of any subscriber, account holder, or user who is deemed to be a repeat or blatant infringer of copyrights.</p></div>\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t<div class="print"></div>\r\n\t\t\t</div>'} 2016-12-05 21:28:06 [scrapy] DEBUG: Scraped from <200 http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&amp;print=true> {'content': u'<div id="body" style="text-align:left">\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<div class="print"></div>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t</div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div><p>Did you activate (or renew) service prior to September 1, 2016? If yes, please click the date for the applicable version of the Terms and Conditions: <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2016&amp;print=true">March 17, 2016 </a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsFeb2016&amp;print=true">February 17, 2016 </a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJan2016&amp;print=true">January 25, 2016 </a>| <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsNov2015&amp;print=true">November 14, 2015</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJune2015&amp;print=true">June12, 2015</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2015&amp;print=true">March 18, 2015</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsNov2014&amp;print=true">November 10, 2014</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsMar2014&amp;print=true">March 27, 2014</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsOct2013&amp;print=true">October 20, 2013</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsDec2013&amp;print=true">December 30, 2011</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJuly2011&amp;print=true">July 24, 2011</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditionsJuly&amp;print=true">July 18, 2010</a> |<a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions2008&amp;print=true">June 28, 2008</a> | <a href="/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions2004&amp;print=true">December 2004</a></p>\n\n<p style="TEXT-ALIGN: center"><strong>T-Mobile Terms &amp; Conditions</strong></p>\n\n<p style="TEXT-ALIGN: center">Effective as of September 1, 2016</p>\n\n<p>Thanks for choosing T-Mobile. Please read these Terms &amp; Conditions (\x93T&amp;Cs\x94), which contain important information about your relationship with T-Mobile, including mandatory arbitration of disputes between us, instead of class actions or jury trials. You will become bound by these provisions once you accept these T&amp;Cs.</p>\n\n<p><strong>WHO IS THIS AGREEMENT WITH?</strong></p>\n\n<p>These T&amp;Cs are an agreement between you and us, T-Mobile USA, Inc., and our controlled subsidiaries, assignees, and agents.</p>\n\n<p><strong>HOW DO I ACCEPT THESE T&amp;Cs?</strong></p>\n\n<p>You accept these T&amp;Cs by doing any of the following things:</p>\n\n<ul>\n <li>giving us a written or electronic signature or confirmation, or telling us orally that you accept;</li>\n\n <li>activating, using or paying for the Service or a Device; or</li>\n\n <li>opening the Device box.</li>\n</ul>\n\n<p>If you don\x92t want to accept these T&amp;Cs, don\x92t do any of these things.</p>\n\n<p>When you accept, you\'re telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a contract. If you accept for an organization, you\'re telling us that you are authorized to bind that organization, and references to "you" in these T&amp;Cs may mean the organization.</p>\n\n<p><strong>WHAT IS INCLUDED IN THESE TERMS AND CONDITIONS?</strong></p>\n\n<p>In these T&amp;Cs, you\'ll find important information about:</p>\n\n<ul>\n <li>T-Mobile services provided to you (\x93Services\x94);</li>\n\n <li>Any equipment for which we provide Service, such as a phone, handset, tablet, or SIM card (collectively, a \x93Device\x94);</li>\n\n <li>Any charges, taxes, fees, and other amounts we bill you or that were accepted or processed through your Device (\x93Charges\x94);</li>\n\n <li>Privacy information;</li>\n\n <li>Network management practices;</li>\n\n <li>Limitations of liability; and</li>\n\n <li>Resolution of disputes by arbitration and class action waiver (full terms available <a href="#Dispute%20Resolution">here</a>).</li>\n</ul>\n\n<p><strong>ARE THERE ANY OTHER TERMS THAT APPLY TO ME?</strong></p>\n\n<p>Yes. Your \x93Agreement\x94 includes these T&amp;Cs, the additional terms found in your Rate Plan, your Data Plan, your Service Agreement, and provisions linked to from these T&amp;Cs. Sections marked \x93*\x94 continue after termination of our Agreement with you.</p>\n\n<p>You should also be aware that our <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/company/website/privacypolicy.aspx" target="_blank">Privacy Policy</a> and <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">Open Internet Policy</a> apply to the use of our products and services.</p>\n\n<p>You might also have other agreements with us, such as an equipment installment plan or JUMP! On Demand Lease Agreement.</p>\n\n<p><strong>*HOW DO I RESOLVE DISPUTES WITH T-MOBILE?</strong></p>\n\n<p>By accepting these T&amp;Cs, you are agreeing to resolve any dispute with us through binding arbitration (unless you opt out) or small claims dispute procedures, and to waive your rights to a class action suit and jury trial. Your complete arbitration agreement, including opt-out instructions, is available <a href="#Dispute%20Resolution">here</a>, and the opt-out website is available <a href="https://www.t-mobiledisputeresolution.com/" target="_blank">here</a>. For additional terms and conditions governing a dispute between us, including how to dispute Charges assessed to you on your bill, choice of law, disclaimers of certain warranties, limitations of liabilities, and your indemnification obligations, <a href="#OTRDR">click here</a>.</p>\n\n<p><strong>WHAT IS A RATE PLAN?</strong></p>\n\n<p>Your \x93Rate Plan\x94 includes your Service allotments, for example, for minutes, messages or data, rates, coverage and other terms. You can check your current usage by visiting my.T-mobile.com, using the T-Mobile My Account app, or by using a short code from your Device (you can find more information about the short code at www.t-mobile.com). If any term in your Rate Plan conflicts with these T&amp;Cs, the term in your Rate Plan governs.</p>\n\n<p><strong>HOW WILL I BE CHARGED FOR DATA USAGE?</strong></p>\n\n<p>Data service may be included in your Rate Plan or data pass or you may be charged for data usage on a pay per use basis (\x93Data Plan\x94). Your Rate Plan and/or Data Plan will contain more information about how we calculate data usage. You can check your current usage by visiting my.T-mobile.com, using the T-Mobile My Account app, or by using a short code from your device (you can find more information about the short code at www.t-mobile.com). If you do not have a Data Plan, your Device may not be able to access data services.</p>\n\n<p><strong>ARE THERE SEPARATE TERMS FOR PREPAID CUSTOMERS?</strong></p>\n\n<p>The terms of these T&amp;Cs apply to prepaid customers, and additional terms specific to prepaid customers may be <a href="#Additional%20Terms%20for%20Prepaid%20Customers">found here</a>.</p>\n\n<p><strong>HOW DO I GIVE OTHER PEOPLE ACCESS TO MY ACCOUNT?</strong></p>\n\n<p>If you want someone else to be able to access and manage your account, you can establish them as an \x93Authorized User,\x94 so they can:</p>\n\n<ul type="disc">\n <li>Make changes to your account;</li>\n\n <li>Add or remove services or features to your account;</li>\n\n <li>Receive notices and disclosures on your behalf;</li>\n\n <li>Purchase Devices for use with our Service, including under an installment plan; and</li>\n\n <li>Incur Charges on your account.</li>\n</ul>\n\n<p>The easiest way to designate an Authorized User is through your my.T-mobile.com account. Keep in mind that you should not share your account validation information, which includes the last four digits of your social security number or your passcode. This information is sensitive so take steps to protect it. We will treat presentation of the proper account validation information as authorized access to an account.</p>\n\n<p><strong>WHERE, HOW, AND WHEN DOES MY SERVICE WORK?</strong></p>\n\n<p>These T&amp;Cs describe the experience you can expect on our network, including information about our reasonable network management practices, and the experience on our roaming partners\x92 networks:</p>\n\n<ul>\n <li>Please check our coverage maps, which approximate our anticipated coverage area outdoors. Your experience on our network may vary and change without notice depending on a variety of factors. For more information, <a href="#UsingOurNetwork">click here</a>. You agree that we are not liable for problems relating to Service availability or quality.</li>\n\n <li>For more information about roaming, <a href="#Roaming">click here</a>.</li>\n\n <li>To provide the best possible experience for the most possible customers, we prioritize the data usage of a small percentage of our data customers who use the highest amount of data (as of 10/28/16, more than 28GB) below that of other customers in times and locations where there are competing customer demands for network resources. We also prioritize smartphone and mobile internet (tablet) over Smartphone Mobile HotSpot (tethering) traffic on our network. <a href="#UsingOurNetwork">Click here</a> for more information.</li>\n\n <li>We utilize streaming video optimization technology in our network on qualifying Rate Plans, which helps to minimize data consumption, while also improving the service experience for all customers. Some Rate Plans have video optimization via the Binge On feature. Some qualifying video providers may choose to opt-out of the Binge On program, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>. The Binge On optimization technology is not applied to the video services of these providers; video from these services will stream at native resolution, and high-speed data consumption will continue as if Binge On were not enabled.</li>\n\n <li>Additionally, we may implement other network practices, such as caching less data.</li>\n\n <li>Our <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">Open Internet Policy</a> includes important information on these topics as well as information on commercial terms, performance characteristics (such as expected speed, latency) and network practices.</li>\n</ul>\n\n<p><strong>*WHAT ARE THE PERMITTED AND PROHIBITED USES FOR MY DEVICE AND THE SERVICE?</strong></p>\n\n<p>Our wireless network is a shared resource, which we manage for the benefit of all of our customers. Your Data Plan is intended for Web browsing, messaging, and similar activities. Certain activities and uses of our Services and your Device are permitted and others are not. For examples of permitted and prohibited uses, <a href="#EPPUSYD">click here</a>. If you buy, lease, or finance a Device manufactured for use on our network, you agree, and we rely on your agreement, that you intend it to be activated on our Service and will not resell or modify the Device, or assist anyone doing so.</p>\n\n<p><strong>*WHAT HAPPENS IF MY DEVICE IS LOST OR STOLEN?</strong></p>\n\n<p>You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. <a href="#Lost%20or%20Stolen">Click here</a> to learn more about how we handle Charges that are incurred after you report that your Device is lost or stolen.</p>\n\n<p><a id="internationalServices" name="internationalServices"></a><a id="internationalLongDistance" name="internationalLongDistance"></a><a id="internationalLongDistanceTextPictureVide" name="internationalLongDistanceTextPictureVide"></a><a id="internationalRoaming" name="internationalRoaming"></a><a id="internationalData" name="internationalData"></a><a id="dataGlobalAddOnsAndGlobalMessagingPlans" name="dataGlobalAddOnsAndGlobalMessagingPlans"></a><a id="cruiseShipRoaming" name="cruiseShipRoaming"></a><a id="internationalMiscellaneous" name="internationalMiscellaneous"></a><strong>*HOW WILL I BE BILLED FOR USE OF THE SERVICES?</strong></p>\n\n<p>You agree to pay all Charges we assess and bill you or that were accepted or processed through all Devices on your account. You may have to pay extra for calls to some numbers (e.g. conference &amp; chat lines, broadcast, international, 900 or 976 calls, etc.). You agree to provide us with accurate and complete billing and tax related information and to report all changes within 30 days of the change. You will receive an electronic (paperless) bill unless you tell us you want a paper bill. You have the option of switching to a paper bill at no cost to you by changing your billing preferences at My T-Mobile, using the T-Mobile My Account app, or by contacting Customer Care. For more information about paperless billing, please visit <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/billterms" target="_blank">www.t-mobile.com/billterms</a>.</p>\n\n<p>Your Device can be used to purchase services and products from third parties, and Charges for these purchases may be included on your T-Mobile bill. For no additional cost you can block third party charges from being included on your T-Mobile bill by logging into your account at www.my.T-Mobile.com or calling Customer Care. For more information about billing, <a href="#Billing%20Information">click here</a>.</p>\n\n<p><a id="textInstantMsgPicVidMsg" name="textInstantMsgPicVidMsg"></a><strong>WHAT IF I DON\x92T PAY ON TIME?</strong></p>\n\n<p>We may charge a late fee of the greater of 1.5% per month (18% annually) or $5 per month and a returned payment fee up to $35, subject to the maximum allowed by law. We may use a collection agency to collect past due balances and you agree to pay collection agency fees. If we accept late or partial payments, you still must pay us the full amount you owe, including late fees. We will not honor limiting notations you make on or with your checks. Late payment, non-payment or collection agency fees are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments by our customers; these costs are not readily ascertainable and are difficult to predict or calculate at the time that these fees are set.</p>\n\n<p><strong>*DOES T-MOBILE CHECK MY CREDIT?</strong></p>\n\n<p>Yes, for many of our products and services. We may get information about your credit history from credit-reporting agencies, which may affect your credit rating. We may also report your payment record to credit-reporting agencies.</p>\n\n<p><strong>AM I REQUIRED TO MAKE A DEPOSIT?</strong></p>\n\n<p>We may require you to make a deposit or prepayment for Services. We can apply deposits, payments, or prepayments in any order to any amounts you owe us on any account. This deposit is refundable, and will be applied as a credit to your account along with interest as may be required by law.</p>\n\n<p><strong>CAN T-MOBILE ACCESS MY DEVICE?</strong></p>\n\n<p>We may remotely change software, systems, applications, features or programming on your Device without notice. These changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device. You will not be able to use your Device during the installation of the changes, even for emergencies.</p>\n\n<p><strong>CAN I DOWNLOAD AND USE THIRD PARTY CONTENT AND APPS ON MY DEVICE?</strong></p>\n\n<p>Yes. You are free to download and use content or applications (\x93Content &amp; Apps\x94) on your Device that are not provided by T-Mobile, at your own risk. Third party Content &amp; Apps may require your agreement to a license or other terms with the third party. Some Devices or Content &amp; Apps may contact our network without your knowledge, which may result in additional Charges (e.g., while roaming internationally).</p>\n\n<p><strong>*LICENSE</strong></p>\n\n<p>Your Device\x92s Software is licensed, not sold, to you by T-Mobile and/or other licensors for your personal, lawful, non-commercial use on your Device only. You may only use the Software as authorized by its license. Your Device\x92s \x93Software\x94 includes its software, interfaces, documentation, data, and Content &amp; Apps, as each may be updated or replaced by feature enhancements or other updates. For additional information regarding these license terms, including restrictions on your use of the Software, please <a href="#License">click here</a>.</p>\n\n<p><strong>*WHAT IS THE TERM OF THESE T&amp;Cs?</strong></p>\n\n<p>As the Un-Carrier, we did away with annual service contracts. You are free to go, although we\x92d be sad to see you leave. You are responsible for all Charges incurred through the end of your Service term. In addition, cancellation of Service may affect other agreements that you have with us, including equipment installment plans or lease agreements where some of your payments may be accelerated upon cancellation.</p>\n\n<p><strong>CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT?</strong></p>\n\n<p>Yes. Except as described below for Rate Plans with the price-lock guarantee, we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described <a href="#EPPUSYD">here</a> or no longer reside in a T-Mobile-owned network coverage area. Under certain limited circumstances, we may also block your device from working on our network. If the change to your Service or Rate Plan will have a material adverse effect on you, we will provide 14 days\x92 notice of the change. You\x92ll agree to any change by using your Service after the effectiveness of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice.</p>\n\n<p>If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (\x93Recurring Charge\x94) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee does not include taxes, surcharges, fees, or charges for extra features or Devices. If your Service or account is limited, suspended or terminated and then reinstated, you may be charged a reactivation fee. For information about our unlocking policy, <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySimUnlockPolicy&amp;link=unav" target="_blank">click here</a>.</p>\n\n<p><strong>*YOUR CONSENT TO BE CONTACTED</strong></p>\n\n<p>We may contact you without charge, on any wireless telephone number assigned to your account for any purpose, including marketing messages, and in any manner permitted by law. You also expressly consent to be contacted by us, and anyone contacting you on our behalf, for any purpose, including billing, collection, or other account or service related purpose, at any telephone number or physical or electronic address where you may be reached, including any wireless telephone number. You agree that T-Mobile, and anyone contacting you on our behalf, may communicate with you in any manner, including using a pre-recorded or artificial voice, or using an automatic telephone dialing system to place calls or send messages, alerts, or an automatic e-mail system to deliver email messages. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account.</p>\n\n<p><strong>HOW DO WE NOTIFY EACH OTHER?</strong></p>\n\n<p>You may contact us at www.T-Mobile.com, by calling <span class="tmo_tfn_number">1-877-453-1304</span> or 611 from your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. <strong>Puerto Rico customers</strong> contact us at: T-Mobile Customer Relations, 654 Mu\xf1\xf2z Rivera Avenue, Suite 2000, Hato Rey, Puerto Rico 00918, Attn: Customer Care Manager. Electronic notices are considered delivered when sent. Mail notices are considered delivered 3 days after mailing. For multi-line accounts, we may assign a \x93Primary Telephone Number\x94 to your account for the purpose of receiving notices, as well as for other purposes. If you would like to change it, contact us.</p>\n\n<p>To begin arbitration or other legal proceeding, you must serve our registered agent. Our registered agent is Corporation Service Company and can be contacted at <span class="tmo_tfn_number">1-866-403-5272</span>. For <strong>Puerto Rico customers</strong>, our registered agent is The Prentice-Hall Corporation System, Puerto Rico, Inc. and can be contacted at FGR Corporate Services, Inc., Oriental Bank Building, Suite P-1, 254, Mu\xf1oz Rivera Avenue, San Juan, Puerto Rico, 00918, phone: 1-800-927-9801.</p>\n\n<p><strong>EMERGENCY ALERTS</strong></p>\n\n<p>We have chosen to offer wireless emergency alerts, within portions of its coverage area, on wireless alert capable Devices. There is no additional charge for these wireless emergency alerts. For details visit <a href="http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySafety&amp;tsp=Abt_Sub_WirelessEmergencyAlerts">http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_CompanySafety&amp;tsp=Abt_Sub_WirelessEmergencyAlerts</a> .</p>\n\n<p><strong>*WHAT ELSE DO I NEED TO KNOW?</strong></p>\n\n<p><a href="#Additional%20Terms">Click here</a> for additional terms that apply to you.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Dispute Resolution" name="Dispute%20Resolution"></a><strong>Dispute Resolution</strong></p>\n\n<p><strong>*HOW DO I RESOLVE DISPUTES WITH T-MOBILE?</strong></p>\n\n<p><strong>Dispute Resolution and Arbitration. YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR PRIVACY POLICY, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT</strong> . This includes any claims against other parties relating to Services or Devices provided or billed to you (such as our suppliers, dealers, authorized retailers, or third party vendors) whenever you also assert claims against us in the same proceeding. You and we each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (despite the general choice of law provision set forth below). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS\x92 FEES).</p>\n\n<p>Notwithstanding the above, <strong>YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES <u>WITHIN 30 DAYS</u> FROM THE EARLIER OF THE DATE YOU PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE OF SERVICE (the \x93Opt Out Deadline\x94)</strong> . You must opt out by the Opt Out Deadline for each line of Service. You may opt out of these arbitration procedures by calling <span class="tmo_tfn_number">1-866-323-4405</span> or online at <a style="TEXT-DECORATION: none" href="http://www.T-Mobiledisputeresolution.com" target="_blank">www.T-Mobiledisputeresolution.com</a> <strong>Any opt-out received after the Opt Out Deadline will not be valid and you must pursue your claim in arbitration or small claims court.</strong></p>\n\n<p>For all disputes (except for Puerto Rico customers), whether pursued in court or arbitration, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address provided in the \x93How Do We Send Notices to Each Other\x94 Section below. You and we each agree to negotiate your claim in good faith. If you and we are unable to resolve the claim within 60 days after we receive your claim description, you may pursue your claim in arbitration. You and we each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or this Agreement.</p>\n\n<p><strong>If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or we may start arbitration proceedings</strong> . You must send a letter requesting arbitration and describing your claim to our registered agent (see the \x93How Do We Send Notices to Each Other\x94 section below) to begin arbitration. The arbitration of all disputes will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA rules are available at www.adr.org or by calling <span class="tmo_tfn_number">1-800-778-7879</span>. The arbitration of all disputes will be conducted by a single arbitrator, who shall be selected using the following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10 days, striking up to two candidates, and ranking the remaining candidates in order of preference; (c) AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d) if for any reason the appointment cannot be made according to this procedure, the AAA may exercise its discretion in appointing the arbitrator. Upon filing of the arbitration demand, we will pay or reimburse all filing, administration and arbitrator fees. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys\x92 fees. In addition, for claims under $75,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys\x92 fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys\x92 fees in arbitration even if an award is otherwise available under applicable law. <strong>Puerto Rico customers</strong>: See below for details on the Puerto Rico Telecommunications Dispute Procedure.</p>\n\n<p><strong><u>CLASS ACTION WAIVER</u></strong> . <strong>YOU AND</strong> <strong>WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION</strong> . If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you. <strong>If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.</strong></p>\n\n<p><strong><u>JURY TRIAL WAIVER</u></strong> . If a claim proceeds in court rather than through arbitration, <strong>YOU AND</strong> <strong>WE EACH WAIVE ANY RIGHT TO A JURY TRIAL</strong>.</p>\n\n<p><strong><u>PUERTO RICO CUSTOMERS</u></strong> <strong>:</strong> We will provide you with a determination regarding any dispute you present to us within 15 days after we receive it. You will have 20 days from the mailing date of the notification to request a reconsideration of our determination. You may appeal our determination to the Telecommunications Board of the Commonwealth of Puerto Rico (\x93Telecommunications Board\x94) by filing a petition for review up to 30 days after the date of our determination. Your petition for review shall be made through the filing of a document containing the following information: (a) your name and address; (b) our company name; (c) the pertinent facts; (d) any applicable legal provisions that you are aware of; and (e) the remedy you are requesting. The document may be filed handwritten or typewritten, and must be signed by you. You must send us a copy of your document to the following address: 654 Mu\xf1oz Rivera Avenue, Suite 2000, Hato Rey, Puerto Rico 00918, Attn: Customer Care Manager. You must send your petition for review to the Puerto Rico Telecommunications Regulatory Board at the following address: 500 Ave. Roberto H. Todd (Pda. 18 \x96 Santurce), San Juan, Puerto Rico 00907-3941. The Telecommunications Board will review our determination only on appeal. You are advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September 12, 1996 and Regulations 8065 promulgated on August 31, 2011 by the Telecommunications Board regarding the procedures for customer\x92s dispute resolution and suspension of Services.</p>\n<strong>\n <br clear="all">\n</strong>\n\n<p style="TEXT-ALIGN: center"><a id="OTRDR" name="OTRDR"></a><strong>Other Terms Regarding Dispute Resolution</strong></p>\n\n<p><strong>*HOW CAN I DISPUTE MY CHARGES?</strong></p>\n\n<p>If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 800-937-8997 or 611 from your Device, or by writing to T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don\x92t, you may not pursue a claim in arbitration or in court. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.</p>\n\n<p><strong>*CHOICE OF LAW</strong></p>\n\n<p>This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which your billing address in our records is located, without regard to the conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration or court proceedings must be in: (a) the county and state in which your billing address in our records is located, but not outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.</p>\n\n<p><strong>*DISCLAIMER OF WARRANTIES</strong></p>\n\n<p><strong>Except for any written warranty that may be provided with a T-Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an \x93as is\x94 and \x93with all faults\x94 basis and without warranties of any kind. We make no representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose concerning your Service or your Device. We can\x92t and don\x92t promise uninterrupted or error-free service and don\x92t authorize anyone to make any warranties on our behalf. This doesn\x92t deprive you of any warranty rights you may have against anyone else. We do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur.</strong></p>\n\n<p><strong>Services or Software provided by third parties (including voice applications), 911 or E911, text to 911, or other calling or messaging functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third party products.</strong> <strong>We are not responsible for failures to connect or complete 911 calls or text to 911 messages or if inaccurate location information is provided. 911 service may not be available or reliable and your ability to receive emergency services may be impeded</strong> . <strong>We cannot assure you that if you place a 911 call or text you will be found.</strong></p>\n\n<p><strong>We are not responsible for any download, installation, use, transmission failure, interruption, or delay related to Content &amp; Apps, or any third party content, services, advertisements, or websites you may be able to access by using your Device or the Services, even if charges for Content &amp; Apps appear on your T-Mobile bill.</strong> <strong>You are responsible for maintaining virus and other Internet security protections when accessing third party Content &amp; Apps or other services.</strong></p>\n\n<p><strong>*LIMITATION OF LIABILITY</strong></p>\n\n<p><strong>Unless prohibited by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages regardless of the theory of liability. This means that neither of us will seek any indirect, special, consequential, treble, or punitive damages from the other. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim. You agree we are not liable for problems caused by you or a third party, or by any act of God.</strong> <strong>You also agree we aren\'t liable for missed or deleted voice mails or other messages, for any information (like pictures) that gets lost or deleted if we work on your Device, or for failure or delay in connecting a call or text to 911 or any other emergency service. Except to the extent prohibited by law, all claims must be brought within 2 years of the date the claim arises.</strong></p>\n\n<p><strong>*INDEMNIFICATION</strong></p>\n\n<p>You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you, any person on your account or that you allow to use the Service or your Device.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Additional Terms for Prepaid Customers" name="Additional%20Terms%20for%20Prepaid%20Customers"></a><strong>Additional Terms for Prepaid Customers</strong></p>\n\n<p>Your T-Mobile prepaid Service account balance, if sufficient, or your active prepaid plan, gives you access to our prepaid Service for a limited amount of time; you must use your prepaid Service during the designated period of availability. To use our prepaid Service you must have a T-Mobile prepaid Service account balance for pay as you go service or be on an active prepaid plan. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your prepaid plan. Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24 hour days. Your monthly plan will automatically renew at the end of 30 days if you have a sufficient T-Mobile prepaid Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient T-Mobile prepaid Service account balance, your prepaid Service will be suspended unless you move to a pay as you go plan. If you do not reinstate prepaid Service within the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your prepaid Service account balance may vary; see your Rate Plan for more information. Prepaid Service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records or receive monthly bills. Coverage specific to our prepaid Service may be found at <a style="TEXT-DECORATION: none" href="http://prepaid-phones.t-mobile.com/prepaid-coverage" target="_blank">http://prepaid-phones.t-mobile.com/prepaid-coverage</a> and differs from coverage related to our postpaid Service.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="UsingOurNetwork" name="UsingOurNetwork"></a><strong>Using Our Network</strong></p>\n\n<p><strong>WILL MY SERVICE VARY? WHAT FACTORS MAY AFFECT MY SERVICE?</strong></p>\n\n<p>As our customer, your actual Service area, network availability, coverage and quality may vary based on a number of factors, including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. Devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.</p>\n\n<p>We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. To provide the best possible on-device experience for the most possible customers and minimize capacity issues and degradation in network performance, we may, without advance notice, take any actions necessary to manage our network on a content-agnostic basis, including prioritizing all on-device data over Smartphone Mobile HotSpot (tethering) data and further prioritizing the data usage of a small percentage of data customers who use the highest amount of data (currently, more than 28GB) below that of other customers in times and locations where there are competing customer demands for network resources, for the remainder of the billing cycle.</p>\n\n<p>Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized below other data traffic will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and locations where the network is heavily loaded in relation to available capacity, however, these customers will likely see significant reductions in data speeds, especially if they are engaged in data-intensive activities. Customers on Rate Plans and Devices with 4G capability should be aware that these practices may occasionally result in speeds below those typically experienced on our 4G LTE and HSPA networks. We constantly work to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and in constrained locations the frequency of heavy loading in relation to available capacity may be greater than in other locations. When network loading goes down or the customer moves to a location that is less heavily loaded in relation to available capacity, the customer\x92s speeds will likely improve. See <a style="TEXT-DECORATION: none" href="http://www.T-Mobile.com/OpenInternet" target="_blank">www.T-Mobile.com/OpenInternet</a> for details.</p>\n<strong>\n <br clear="all">\n</strong>\n\n<p style="TEXT-ALIGN: center"><a id="Roaming" name="Roaming"></a><strong>Roaming</strong></p>\n\n<p><strong>*CAN I ROAM ON MY DEVICE?</strong></p>\n\n<p><strong>Domestic</strong> <strong>Roaming:</strong> Your Device may connect to another provider\x92s network (\x93Off-Net\x94). This may happen even when you are within the T-Mobile coverage area. Check your Device to determine if you are Off-Net. Please do not abuse this; we may limit or terminate your Service if you do.</p>\n\n<p><strong>International Roaming &amp; Dialing:</strong> Availability and features offered for international roaming and dialing vary depending on your Rate Plan and Device. All countries may not be available for roaming and available countries may change from time to time; click <a href="http://www.t-mobile.com/optional-services/roaming.html?icid=WMD_TM_INTRNTNLVR_N8J6LRGJILD2658" target="_blank">here</a> for more information about which countries are currently available for roaming. Whether roaming internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico), you may be charged international rates (including for voicemails left for you and for data usage). This includes per minute rates for calls and per minute rates for calls transferred to your voicemail and the relevant data rates for data usage. You may be charged for more than one call for unanswered calls that are forwarded to voicemail regardless of whether the calls result in an actual voicemail message being left for you and regardless of whether your Device is on or off. Different rates and rounding increments apply in different countries. Click <a href="http://www.t-mobile.com/optional-services/roaming.html" target="_blank">here</a> for information on international access, rates, Services and coverage. While roaming internationally, your data throughput may be reduced and your Service may be otherwise limited or terminated at any time without notice. You are responsible for complying with U.S. Export Control laws and regulations, and the import laws and regulations of foreign countries when traveling internationally with your Device.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Streaming Video" name="Streaming%20Video"></a><strong>Streaming Video</strong></p>\n\n<p>We deploy streaming video optimization technology in our network as a feature on qualifying Rate Plans, which also helps to ensure that available network capacity can be utilized to provide a good service experience for the maximum number of customers. The optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering on mobile devices, and reduce the amount of data consumed for streaming video, making room for other users to enjoy higher speeds. and a better network experience overall. Video optimization occurs only to data streams that are identified by our packet-core network as video. While many changes to streaming video files are likely to be indiscernible, the optimization process may impact the appearance of the streaming video as displayed on a user\'s Device. Customers may choose Rate Plans where this feature is always enabled (e.g., \u201cT-Mobile ONE\u201d), with the ability to add a feature disabling optimization to foster native-resolution video capability. Alternatively, customers may choose Rate Plans that offer video optimization as a customer-controlled feature (e.g., \u201cBinge On\u201d). When this feature is enabled, on-device video is typically delivered at DVD quality (up to 1.5 Mbps speeds, generally 480p or better).</p>\n\n<p>Some qualifying video providers may choose to opt-out of the Binge On program, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>. The Binge On optimization technology is not applied to the video services of these providers; video from these services will stream at native resolution, and high-speed data consumption will continue as if Binge On were not enabled. Rate Plans that feature this technology allow customers to choose to enable (and disable) video streaming optimization when connected to the cellular network, unless a provider has chosen to opt-out, see listing at <a href="http://www.t-mobile.com/offer/binge-on-streaming-video.html#" target="_blank">http://www.t-mobile.com/offer/binge-on-streaming-video.html#</a>.</p>\n\n<p>For more information about video optimization, <a href="http://www.T-Mobile.com/OpenInternet" target="_blank">click here</a>.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="EPPUSYD" name="EPPUSYD"></a><strong>Examples of Permitted and Prohibited Uses of the Service and Your Device</strong></p>\n\n<p>Permitted uses include:</p>\n\n<ul>\n <li>Voice calls;</li>\n\n <li>Web browsing;</li>\n\n <li>Messaging;</li>\n\n <li>Email;</li>\n\n <li>Streaming music;</li>\n\n <li>Uploading and downloading applications and content to and from the Internet or third party stores;</li>\n\n <li>Using applications and content without excessively contributing to network congestion; and</li>\n\n <li style="LIST-STYLE-TYPE: none">\n <p>Tethering your Device to other non-harmful devices pursuant to the terms and conditions and allotments of your Data Plan.</p>\n </li>\n</ul>\n\n<p>Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Service in a way that we determine:</p>\n\n<ul>\n <li>Uses a repeater or signal booster other than one we provide to you;</li>\n\n <li>Compromises network security or capacity, degrades network performance, uses malicious software or \x93malware\x94, hinders other customers\x92 access to the network, or otherwise adversely impacts network service levels or legitimate data flows;</li>\n\n <li>Uses applications which automatically consume unreasonable amounts of available network capacity;</li>\n\n <li>Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;</li>\n\n <li>Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications;</li>\n\n <li>Accesses the accounts of others without authority;</li>\n\n <li>Results in more than 50% of your voice and/or data usage being off-net (i.e., connected to another provider\x92s network) for any 3 billing cycles within any 12 month period;</li>\n\n <li>Results in unusually high usage (specifically, more data usage than what 97% of all customers use in a month, based on recent historical averages (updated quarterly)) and the majority of your data usage being Smartphone Mobile HotSpot (tethering) usage for any 3 billing cycles within any 6 month period;</li>\n\n <li>Resells the Service, either alone or as part of any other good or service;</li>\n\n <li>Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone\x92s intellectual property rights;</li>\n\n <li>Causes harm or adversely affects us, the network, our customers, employees, business, or any other person;</li>\n\n <li>Conflicts with applicable law;</li>\n\n <li>Is not in accordance with these T&amp;Cs; or</li>\n\n <li>Attempts or assists or facilitates anyone else in any of the above activities.</li>\n</ul>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Lost or Stolen" name="Lost%20or%20Stolen"></a><strong>Information about What Happens if Your Device is Lost or Stolen</strong></p>\n\n<p>Once you notify us that your Device has been lost or stolen, we will suspend your Service and you will not be responsible for additional usage charges incurred in excess of your Rate Plan Charges, applicable taxes, fees, and surcharges. If Charges are incurred before you notify us, you are not liable for Charges you did not authorize. However, the fact that your Device or account was used is some evidence of authorization. You may request us to investigate Charges you believe were unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the Charges were unauthorized, we will credit your account. If we determine the Charges were authorized, we will inform you within 30 days and you will remain responsible for the Charges. If you request that we not suspend your Service, you will remain responsible for all Charges incurred. We may prevent a lost or stolen Device from registering on our and other networks.</p>\n\n<p>You can click <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/smartphone-anti-theft-voluntary-commitment" target="_blank">here</a> to learn about additional anti-theft measures that may apply to you.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Billing Information" name="Billing%20Information"></a><strong>Billing Information</strong></p>\n\n<p>Please read the following for more information about how we bill for calls, data usage and messaging, Wi-Fi usage, third party charges, taxes, and surcharges.</p>\n\n<p><strong>Usage</strong> : Airtime usage is measured from the time the network begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up). For voice calls, we round up any fraction of a minute to the next full minute. Depending upon your Rate Plan, data usage may be rounded at the end of each data session, at the end of your billing cycle, and/or at the time you switch data plans. You may be charged for more than one call/message when you use certain features resulting in multiple inbound or outbound calls/messages (such as call forwarding, call waiting, voicemail, conference calling, and multi-party messaging). You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages. Additional blocking options are available at <a style="TEXT-DECORATION: none" href="http://www.my.t-mobile.com/" target="_blank">www.my.T-Mobile.com</a>. Most usage and Charges incurred during a billing cycle will be included in your bill for that cycle. Some usage and Charges may be delayed to a later billing cycle, which may cause you to exceed Rate Plan allotments in a later billing cycle. Unused Rate Plan allotments expire at the end of your billing cycle. You may be billed additional Charges for certain features and services. Charges for Wi-Fi usage may differ; see your Rate Plan for more details.</p>\n\n<p><strong>Taxes:</strong> You agree to pay all taxes and fees imposed by governments or governmental entities. We may not give advance notice of changes to these charges. To determine taxes &amp; fees, we use the street address you identified as your Place of Primary Use (\x93PPU\x94). The PPU for <strong>Puerto Rico customers</strong> must be in Puerto Rico. If you did not identify the correct PPU, or if you provided an address, such as a PO Box, that is not a recognized street address, does not allow us to identify the applicable taxing jurisdiction(s) or does not reflect the Service area associated with your telephone number, you may be assigned a default location for tax purposes. Except as may be otherwise required by law, in the event you dispute your PPU or the location we assigned you and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of our bill containing such tax or fee. Regardless of any Rate Plan guarantee, taxes and fees may change from time to time without notice.</p>\n\n<p>\n <strong>Surcharges</strong> : You agree to pay all surcharges. Surcharges are not mandated or imposed on you by law, they are T-Mobile Charges that are determined, collected and retained by us. The components and amounts of the Surcharges are subject to change without notice. Surcharges include charges, costs, fees and certain taxes that we incur to provide Services (and are not government taxes or fees imposed directly on our customers). Examples include general and administrative fees (such as certain costs we incur to provide Service) as well as governmental-related assessments (such as Federal or State Universal Service fees, regulatory or public safety charges, environmental fees, and gross receipts taxes). Surcharges assessed to you will vary depending on the type of Service and the Rate Plan you have. Surcharges will apply whether or not you benefit from the programs, activities or services included in the Surcharge. When Surcharges are assessed in connection with your Service, you can find the Surcharges detailed in either the \x93Taxes, Fees &amp; Surcharges\x94, \x93T-Mobile Fees and Charges\x94 or the \x93Other Charges\x94 sections of your bill or at your MyT-Mobile.com account. Regardless of any Rate Plan guarantee, Surcharges may change from time to time without notice.\n <br clear="all">\n</p>\n\n<p style="TEXT-ALIGN: center"><a id="License" name="License"></a><strong>Additional Software License Terms</strong></p>\n\n<p>Except as permitted by applicable law, you may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive the source code of, or reverse engineer all or any part of the Software, or alter, disable or circumvent any digital rights management security features embedded in the Software. The Software may not be transferable from one Device to another Device. You may not create derivative works of all or any part of the Software. You agree the Software contains proprietary content and information owned by T-Mobile, its licensors, and/or other third parties. T-Mobile, its licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so. You agree that your violation of the Software license harms T-Mobile, its licensors, and/or other third parties, which cannot be fully redressed by money damages, and that T-Mobile, its licensors, and such other third parties shall be entitled to immediate injunctive relief in addition to all other remedies available.</p>\n\n<br clear="all">\n\n<p style="TEXT-ALIGN: center"><a id="Additional Terms" name="Additional%20Terms"></a><strong>Additional Terms</strong></p>\n\n<p>If we don\'t enforce our rights under this Agreement in one instance, that doesn\'t mean we won\'t or can\'t enforce those rights in any other instance. Except as provided in the Section entitled \x93How Do I Resolve Disputes with T-Mobile\x94, if any part of the Agreement is held invalid that part may be severed from the Agreement.</p>\n\n<p>You can\'t assign or transfer the Agreement or any of your rights or duties under it without our written consent. We may assign or transfer all or part of the Agreement, or your debts to us, without notice. You understand that the assignment or transfer of all or any part of this Agreement or your debt will not change or relieve your obligations under this Agreement.</p>\n\n<p>The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents.</p>\n\n<p>The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control.</p>\n\n<p>If you believe that any material residing on our system or network infringes your copyright, notify our Designated Agent by using the Digital Millennium Copyright Act (DMCA) notice procedure described at <a style="TEXT-DECORATION: none" href="http://www.t-mobile.com/DMCA.htm" target="_blank">www.T-Mobile.com/DMCA.htm</a> (<a style="TEXT-DECORATION: none" href="http://es.t-mobile.com/DMCA.htm" target="_blank">es.T-Mobile.com/DMCA.htm</a> for our Spanish website). Our Designated Agent is Christina Kirkpatrick, 12920 S.E. 38th Street, Bellevue, WA 98006; copyrightagent@t-mobile.com; phone: <span class="tmo_tfn_number">425-383-4000</span>. There are substantial penalties for sending false notices. It is our policy, in appropriate circumstances and in its sole judgment, to suspend or terminate the Service of any subscriber, account holder, or user who is deemed to be a repeat or blatant infringer of copyrights.</p></div>\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t<div class="print"></div>\r\n\t\t\t</div>'} DEBUG:scrapy.core.engine:Crawled (200) <GET https://www.whispersystems.org/signal/privacy/> (referer: None) 2016-12-05 21:28:06 [scrapy] DEBUG: Crawled (200) <GET https://www.whispersystems.org/signal/privacy/> (referer: None) DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/t-mobile/gsm/privacy_policy.txt 2016-12-05 21:28:06 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/t-mobile/gsm/privacy_policy.txt DEBUG:scrapy.core.scraper:Scraped from <200 http://www.t-mobile.com/company/website/privacypolicy.aspx> {'content': u'<div class="faq" style="MARGIN-TOP: 50px">\n <a id="fullpolicy" name="fullpolicy"></a>\n\n <div style="FONT-WEIGHT: bold">\n <h3>T-Mobile Privacy Policy</h3>\n </div>\n November 25, 2015\n <br>\n <a class="primary" href="javascript:var%20popupwin=this.window.open(\'http://es.t-mobile.com/company/website/privacypolicy.aspx?WT.z_unav=ftr__privacypolicy\',665,%22height=600,width=800,screenX=800,screenY=600,left=10,top=10,toolbar=no,location=no,menubar=no,status=no,resizable,scrollbars%22);popupwin.focus();">Please click here for Spanish version of the T-Mobile Privacy Policy</a>\n <br>\n <a class="primary" href="/company/website/privacypolicy.aspx#policyhighlights">Please click here for the T-Mobile Privacy Policy Highlights</a>\n <br>\n <br>\n\n\n <p>This Privacy Policy ("Policy") describes how information about you is collected, used, and disclosed by T-Mobile USA, Inc. ("T-Mobile") and provides other important privacy information, describes when and how we may change this Policy, and tells you how to contact us with any questions or comments.</p>\n\n <br>\n <br>\n\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="collectionuse " href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>WHAT TYPES OF INFORMATION WE COLLECT ABOUT YOU</b>\n </div>\n\n <p>We collect information about you and your associated device(s) when you use our products or services or otherwise interact with us or with third-party services through our products and services. Examples of the types of information we collect include:</p>\n <strong>Personal Information</strong>\n\n <p>"Personal Information" means information that we directly associate with a specific person or entity (for example, name; addresses; telephone numbers; email address; Social Security Number; call records; wireless device location). Personal information does not include "de-identified,\x94 "anonymous," or "aggregate" information \x96 which are not associated with a specific person or entity.</p>\n <strong>Customer Proprietary Network Information (CPNI)</strong>\n\n <p>Customer Proprietary Network Information, or "CPNI", is a subset of Personal Information that is generated in connection with the telecommunications services we provide to you. CPNI includes, for example, call details, call location information, and certain information about your rate plans and features. CPNI does not include your name, address, and phone number.</p>\n\n <p>For more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_CPNI">Privacy Resources/Customer Proprietary Network Information</a></p>\n <strong>Credit and Financial Information</strong>\n\n <p>We collect information about your credit card or banking information, Social Security Number, and credit history for account opening, management and billing and collection purposes. Financial information we collect is governed by <a href="http://s.tmocache.com/Cms/Files/Published/0000BDF20016F5DD010312E2BDE4AE9B/5657114502E70FF30124DE7B5D9A9D91/file/Financial%20Privacy%20Policy%20Feb%202012%20Final.pdf" target="_blank">T-Mobile\x92s Financial Privacy Policy</a></p>\n <strong>Network and Device Information</strong>\n\n <p>We may collect information about your use of our network (or other carriers\x92 networks when roaming domestically and internationally) and the device(s) associated with your account, network data related to WiFi usage and device, and performance information, as well as data relating to your use of our website, applications and other products and services.</p>\n\n <br>\n <strong>Location Data</strong>\n\n <p>We may collect your device\'s location whenever it is turned on (subject to coverage limitations).</p>\n <strong>Performance and Diagnostic Data</strong>\n\n <p>We may collect performance and diagnostic data about your use of our network, networks you roam on, WiFi services or your device. For example, we may collect information about the performance of the device, signal strength, dropped calls, data failures, battery strength and other device or network performance issues. We may also collect information about applications on your device, the fact that an application has been added, when an application is launched or fails to launch, and length of time an application has been running.</p>\n <strong>Video Data</strong>\n\n <p>When you use a T-Mobile video application, for example T-Mobile TV, on your device, we may collect information about the programs you watch to determine customer viewing habits so that we can tailor video selections to you or our customers.</p>\n <strong>Back Up and Cloud Services</strong>\n\n <p>Some devices may automatically upload to T-Mobile network servers information you have stored on the device and/or SIM card in order to facilitate specific functions. For instance, some devices may back-up your address book, photo album, or diagnostic data. You may choose to disable such uploads, but this may affect functionality of the device or your services. We may also provide you the ability to upload other information from your device to T-Mobile or third-party network servers. For instance, you may have the option to upload pictures, text messages, recordings, calendars, tasks, or notes.</p>\n <strong>Collection of Information About Children</strong>\n\n <p>We do not knowingly solicit children to purchase our services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your account, any information associated with such use will be treated as your information in accordance with this Policy. If you are the primary account holder, you will have the ability to set the marketing preferences for any other lines on your account, including those for any children to whom you provide a device.</p>\n\n <p>Our websites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect Personal Information on our websites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A1" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW INFORMATION ABOUT YOU IS COLLECTED</b>\n </div>\n\n <p>T-Mobile collects information about you in three primary ways:</p>\n <strong>Information You Provide</strong>\n\n <p>We collect information that you provide to us when you apply for, purchase, or use our products or services, or otherwise communicate with us.</p>\n For example, some of the ways you may provide information to us include:\n\n <ul>\n <li>When you sign up for our voice or data services or purchase other products or services, we may collect personal contact, billing, and credit information.</li>\n\n <li>When you establish or modify an online account, we may collect user identification information, passwords, and/or security question responses that you will use for future sign-on.</li>\n\n <li>When you interact with our customer service representatives, enter information on our websites, submit survey responses, or pay for services, we may also collect Personal Information and other information. We may monitor and record phone calls, e-mails, live chats, or other communications between you, your device, and our customer service representatives or other employees or representatives.</li>\n\n <li>When you use our services on a phone provided to you by an account holder.</li>\n </ul>\n <strong>Information We Collect Automatically</strong>\n\n <p>We automatically collect a variety of information associated with your use of your device (on our network, when roaming, or in WiFi mode) and our products and services, some of which may be associated with you or another user on your account.</p>\n\n <br>\n For example some of the ways we may automatically collect information include:\n\n <ul>\n <li>Our systems capture details about the type and location of wireless device(s) you use, when the device is turned on, calls and text messages you send and receive (but we do not retain the content of those calls or messages after delivery), and other data services you use.</li>\n\n <li>We may also gather information about the performance of your device and our network. Some examples of the types of data collected include: the applications on the device, signal strength, dropped calls, data failures, and other device or network performance issues.</li>\n\n <li>\n <strong>Cookies, Web Beacons, and Similar Technologies</strong>\n\n <p>We may use, or we may engage third-parties to use on our behalf, cookies (small data text files placed on your computer or device) or similar technologies to identify your computer or device and record your preferences and other data so that our websites can personalize your visit(s), see which areas and features of our websites are popular, and improve our websites and your experience.</p>\n\n <p>We may also use web beacons (small graphic images on a web page or an HTML e-mail) to monitor interaction with our websites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same color as the background of the web page or e-mail message.</p>\n\n <p>Depending upon your device or computer, you may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our websites. If we combine or link cookie or web beacon information with Personal Information, we will treat the combined or linked information as Personal Information under this Policy.</p>\n </li>\n\n <li style="LIST-STYLE-TYPE: none">\n <br>\n </li>\n\n <li>\n <strong>Web Browsing Activity</strong>\n\n <p><i>Our Websites.</i> When accessing our websites, mobile websites and related applications and widgets designed for your device or web-based experience, we automatically collect certain information about your device and your visit, such as your IP address, browser type, date and time, the web page you visited before visiting our website, your activities and purchases on our websites, and other analytical information associated with the sites.</p>\n\n <p><i>Other Websites.</i> When your device\x92s web browser utilizes our data services to access websites other than our own, we automatically capture information associated with your browsing activities, and measure and monitor network and Internet connection performance, throughput, latency, and similar network data.</p>\n\n <p><i>Do Not Track Policy.</i> Some browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites\x92 privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, we do not currently respond to the browser DNT signals when you use our services and products or interact with our websites or online services. We do allow you to exercise choice regarding the collection of information by third parties about your online activities over time and across third-party websites or online services for online interest based advertising purposes and to opt out of our interest-based advertising on your device, as described <a href="#choicesaboutadvertising">below</a>.</p>\n </li>\n\n <li>\n <strong>Voice Controlled Applications</strong>\n\n <p>If you use a voice-controlled application, that application may collect and record your requests and other information from you and your phone.</p>\n </li>\n </ul>\n <strong>Information From Other Sources</strong>\n\n <p>We may also obtain information about you from other sources. For example, we may receive credit information from third-party sources before initiating your service, or background information in connection with employment opportunities. We may also obtain updated address information from our shippers or other vendors. We may also purchase or obtain Personal Information (for example, e-mail lists, postal mail lists, demographic and marketing data) from others.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A2" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW WE USE INFORMATION WE COLLECT ABOUT YOU</b>\n </div>\n\n <p>We use the information we collect for a variety of business purposes, such as:</p>\n\n <ul>\n <li>To route your calls or message or otherwise provide you with service;</li>\n\n <li>To provide and bill for products and services you purchase and charge to your account;</li>\n\n <li>To deliver and confirm products and services you obtain from us;</li>\n\n <li>To verify your identity and maintain a record of your transactions and interactions with us;</li>\n\n <li>To provide customer and technical services to you;</li>\n\n <li>To create, modify, improve, enhance, remove or fix our network, products and services, and their performance;</li>\n\n <li>To identify and suggest products or services that might interest you;</li>\n\n <li>To make internal business decisions about current and future product and service offerings;</li>\n\n <li>To provide you customized user experiences, including personalized product and service offerings;</li>\n\n <li>To protect our rights, interests, safety and property and that of our customers, service providers and other third parties; and</li>\n\n <li>To comply with law or as required for legal purposes.</li>\n </ul>\n\n <br>\n <strong>Fraud Prevention</strong>\n\n <p>We may use Personal Information, including voice print recordings, account information (such as purchase patterns) and device information for investigations or prevention of fraud or network abuse. We provide fraud prevention services to banks or other third parties. As part of this service, we may verify your phone number to help those third parties prevent your personal information from being used for fraudulent purposes. We also may provide the information you report as spam to 7726 to a third party to prevent fraud or network abuse, and we may share such information with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices.</p>\n <strong>Information Collected from Cookies</strong>\n\n <p>We may also use information collected from cookies or other similar technologies to improve our websites, make recommendations, and complete transactions you request.</p>\n <strong>Marketing</strong>\n\n <p>We may use information we collect to contact you about T-Mobile or third-party products, services, and offers that we believe you may find of interest. We may contact you by telephone, postal mail, e-mail, or other methods. You may opt-out of receiving marketing communications from us at any time as outlined below in <a href="#infochoices">Choices Regarding Use of Your Information</a>.</p>\n <strong>Directories</strong>\n\n <p>We do not publish directories of our customers\x92 wireless numbers; nor will we provide or make such numbers available to third-parties for listing in their public directories, without the customer\x92s prior consent.</p>\n <strong>Performance, Diagnostics &amp; Management</strong>\n\n <p>We collect information about devices, our network and WiFi usage to perform diagnostic analyses and understand how your device is performing overall. Diagnostic data helps us troubleshoot technical issues related to your device\x92s performance such as battery life, dropped calls, processing speed, device memory, service coverage, and network and WiFi signal strength that you and other customers may experience. If you are using a device in WiFi mode, we may collect information about that usage, such as the routing address and IP address. We also may use diagnostic data to identify and recommend products and services.</p>\n <strong>Location-Based Services</strong>\n\n <p>We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm.</p>\n\n <p>Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance, Find My Device, or search results, etc.). These data services, known as Location-Based Services ("LBS") are made available by us and others, usually via applications. These services use various location technologies and acquire location data from various sources.</p>\n\n <p>These applications and services use various location technologies (including Global Positioning Satellite ("GPS"), Assisted GPS ("AGPS"), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user\x92s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance, or search results, etc.)</p>\n\n <p>LBS may, or may not, involve any interaction with or dependency on our network, and location-based services may or may not look to our network to obtain location data. Where we allow third parties the capability of accessing data about your location that is derived from our network, we require those third parties to observe specific privacy and security protections consistent with this policy.</p>\n\n <p>It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided \x96 whether by us or another entity.</p>\n\n <p>You should carefully review the privacy policies and other terms of third-parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people.</p>\n\n <p>Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared (except in the case of certain parental controls or similar services associated with enterprise or multi-line accounts \x96 for example, T-Mobile\x92s FamilyWhereTM services \x96 which may be managed solely by the primary account holder or their designee, but always with notice to the end-user). T-Mobile follows the CTIA\x92s Best Practices Guidelines for Location-Based Services, which are available <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/best-practices-and-guidelines-for-location-based-services">here</a>.</p>\n\n <br>\n\n\n <p>For more information on location services, see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_LocationServices">Privacy Resources/Location Services</a></p>\n\n <br>\n <strong>Advertising</strong>\n\n <p>You may see advertisements when you visit our websites, mobile websites, in mobile applications, or on your device. We may help advertisers better reach our customers by providing certain information, including device type, geographic information, language preferences or demographic information obtained from other companies to allow advertisers to determine which ads may be more relevant to you. However, we do not share Personal Information for advertising purposes outside of our corporate family without your consent.</p>\n\n <br>\n\n\n <p>Some examples of the types of advertising you might see include:</p>\n\n <br>\n\n\n <p><i>Our Ads on Our Websites.</i> We may provide advertisements, such as banner ads, on our websites, mobile websites, and in mobile applications and widgets you may download, access or use on your device.</p>\n\n <br>\n\n\n <p><i>Other Company Ads on Our Websites.</i> You may also see third-party advertisements on some T-Mobile websites, services, or in applications, or on devices. These third-party advertisers, or their ad networks, may place or access cookies, web beacons, or similar technologies on your device, or use your device identifier, and may collect certain anonymous or de-identified information about your visit on our websites. The third-party advertisers who provide these ads may use this information to provide you with advertising on our websites, as well as on other websites. We do not have control over or access to any information contained in the cookies that are set on your computer or device by ad servers, ad networks, or third-party advertisers.</p>\n\n <br>\n\n\n <p><i>Our Ads on Other Websites.</i> We may ask third-parties to place advertisements about our products and services on other websites, mobile websites and in mobile applications and widgets. The use of cookies, web beacons, or similar technologies by such third-parties on other websites is subject to any applicable privacy policies that they may have, not this Policy.</p>\n\n <br>\n\n\n <p><strong id="choicesaboutadvertising"><i>Interest-Based Ads.</i></strong> You may receive ads from us and our ad providers that are tailored to your interests. These interest-based ads are selected based on your use of our services and products as well as other information obtained by us and our ad providers. None of this information is Personal Information.</p>\n\n <ul>\n <li>We do not provide your Personal Information to third-party advertisers without your consent.</li>\n\n <li>Advertising may be tailored to the interests that advertisers have inferred from your browsing of our websites or other websites or applications with which the third-party partners to provide advertising.</li>\n\n <li>We may provide third-party advertisers with aggregated or de-identified location, demographic or similar data (unrelated to your browsing activities) that does not personally identify you. This data may be used by advertisers to help tailor their ads on our websites, and on other sites and applications.</li>\n\n <li>We, and our providers, may use a de-identified profile of your web-browsing and application use activity and interests. This profile does not contain information that identifies you personally, but may include a unique or encrypted identifier that enables your device to be matched to a profile of your browsing activity and de-identified characteristics about your interests.</li>\n\n <li>When we use information associated with your web browsing activities on websites that are not our own to provide interest-based advertising or offers, we will provide you with notice and appropriate choice. <br><br>\nFor more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_AdOptions">privacy resources/T-Mobile Ad Options for Your Device</a></li>\n\n <li style="MARGIN-LEFT: 0px; LIST-STYLE-TYPE: none">\n <br>\n <strong>Choices About Advertising.</strong>\n </li>\n\n <li style="LIST-STYLE-TYPE: none">\n <br>\n </li>\n\n <li>\n <p><i>On Your Mobile Device.</i> Where we offer interest-based ads, you can opt-out of certain interest-based advertising by clicking on the ad options link on or near the advertisement or by clicking <a href="http://iba.t-mobile.com/tmo/">here</a>.</p>\n\n <ul>\n <li>If you turn off interest-based ads, you will still see just as many ads, but the ads may not be based on your interests and may be less relevant to you.</li>\n\n <li>Your choice only affects the ads you see on websites and applications you access on your device.</li>\n\n <li>If your device\x92s browser cookies are deleted, or your device is reset, you may need to reset the interest-based ads feature.</li>\n\n <li>If you are using your device, but are not on our network (such as a WiFi network), we, and our ad providers, may not be able to identify your ad choices.</li>\n </ul>\n </li>\n\n <li><i>On Your Computer or Non-Mobile Device.</i> For information about targeted advertising, or to opt-out of use of your browser information for purposes of certain third-party advertising, please visit <a href="http://www.aboutads.info/choices">www.aboutads.info/choices</a>. Please note that if you opt out, you will continue to receive the same number of ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to content on a web page or based on other nonpersonal information. Please note that this opt-out is cookie-based. If you change computers or devices, change web browsers, or delete cookies, you will need to visit the aboutads site and opt-out again.</li>\n </ul>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A3" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>WHEN WE SHARE INFORMATION COLLECTED ABOUT YOU</b>\n </div>\n\n <br>\n\n\n <p>We do not sell, license, rent, or otherwise provide your Personal Information to unaffiliated third-parties (parties outside the T-Mobile corporate family) to market their services or products to you without your consent. We may, however, disclose your information to unaffiliated third-parties as follows:</p>\n\n <br>\n <strong>With Your Consent</strong>\n\n <p>We may disclose Personal Information about you to third-parties with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of disclosures on your phone for certain applications or services; orally, in our stores or on the phone, including through interactive voice response, or implicitly, for example, when you purchase a product and ask that it be shipped to your home, consenting to our disclosure of your name and address to a third-party shipping company to complete delivery.</p>\n <strong>To the Primary Account Holder</strong>\n\n <p>We may disclose information about an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide information about you or your use of the service, products or devices to them or others at their direction.</p>\n\n <p>When you are the primary account holder, but you receive special or discounted pricing, terms, or other benefits through another party\x92s agreement with us (for example, an employee discount), we may provide enough information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts.</p>\n <strong>To Our Service Providers</strong>\n\n <p>We may disclose information to third-party vendors and partners who complete transactions or perform services on our behalf (for example, credit/debit card processing, billing, shipping, repair, customer service, auditing, and marketing).</p>\n <strong>Third-Party Carriers and Suppliers</strong>\n\n <p>If you are roaming on the network of another carrier or WiFi service provider, your wireless telephone number, your location, the numbers you dial, and other information about your usage will be available to that carrier to facilitate that service. Additionally, services and functionality offered through certain devices are sometimes provided in conjunction with entities other than T-Mobile. As a result, Personal Information from your devices may be uploaded and stored on their servers. For instance, BlackBerry\xae service is provided in conjunction with Research in Motion (RIM), and Personal Information from your device is stored on their BlackBerry Enterprise ServersTM. Their specific terms and conditions, terms of use, and privacy polices apply to those services.</p>\n <strong>In a Business Transfer</strong>\n\n <p>We may sell, disclose, or transfer information about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction. We may also share information with banks for purposes of transferring loans in connection with your device financing.</p>\n <strong>For Legal Process &amp; Protection</strong>\n\n <p>We may disclose Personal Information, and other information about you, or your communications, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary:</p>\n\n <ul>\n <li>To satisfy any applicable law, regulation, legal process or enforceable governmental request;</li>\n\n <li>To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for our products and services);</li>\n\n <li>To protect our rights or interests, property or safety or that of others;</li>\n\n <li>In connection with claims, disputes, or litigation \x96 in court or elsewhere;</li>\n\n <li>To protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services;</li>\n\n <li>When information is reported to the Spam Reporting Service, it may be shared with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices;</li>\n \n <li>To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or</li>\n\n <li>In an emergency situation.</li>\n </ul>\n <strong>Co-Sponsored Websites and Partners</strong>\n\n <p>If you provide information to us in connection with a co-sponsored website, this Policy will apply to our use of the information and the co-sponsor\x92s policy will apply to their use of the information. If you purchase equipment or activate service at one of our partner\x92s locations (including websites of such dealer or retailer), they may request information from you that is passed to us as part of the activation process, but which may also be retained by the partner. This Policy will govern our use of such information, and the partner\x92s privacy policy will govern its use of such information.</p>\n <strong>De-Identified Information</strong>\n\n <p>We may provide information that does not identify you personally to third-parties for marketing, advertising or other purposes.</p>\n <p>For more information about our INSIGHTS Program see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_TmobileInsights">Privacy Resources/T-Mobile INSIGHTS</a></p> \n <strong>Third-Party Applications for Your Devices</strong>\n\n <p>We are not responsible for the third-party applications (for example, applications, programs, widgets, etc.) you select and install on your device. When you install third party applications, you may give your consent for the third party to access information stored on the device and on our network to facilitate the application\x92s functions (for example, you may consent to third-party access to your location information \x96 see Location Based Services). The manner in which such third-parties may use, share, or disclose such information is governed by the terms and conditions and privacy policy provided by that third party \x96 not by this Policy. For more information, see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_ThirdParty">Privacy Resources/Device Apps</a></p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A4" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW WE STORE AND PROTECT THE INFORMATION COLLECTED ABOUT YOU</b>\n </div>\n <strong>Protecting Your Information</strong>\n\n <p>We use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control.</p>\n\n <p>We provide password protected online access to your account information through my.t-mobile.com. For multi-line accounts, the primary account holder is authorized to access online account information for all the devices and lines on the account. Other users may generally access online account information related only to their respective device and line (for example, if a parent provides a device to their child, the child may access online information about that device and line\x96 including CPNI). The primary account holder, however, may designate additional or more limited access rights for other users on the account.</p>\n\n <p>Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI and we have adopted policies and procedures designed to ensure compliance with those rules. We will not intentionally disclose your CPNI to third-parties without your permission, except as allowed under FCC rules, applicable law, or explained in this Policy. However, if you are the primary account holder, you may designate other "authorized users" (for example, a spouse) to access and manage your account information, including CPNI. For more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_CPNI">Privacy Resources/Customer Proprietary Network Information</a></p>\n <strong>Retention and Disposal</strong>\n\n <p>We retain information only for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of Personal Information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).</p>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A5" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW YOU CAN UPDATE YOUR INFORMATION AND CHOOSE HOW WE CONTACT YOU</b>\n </div>\n\n <br>\n <strong>Access to Your Information</strong>\n\n <p>You may access and modify your contact information by visiting <a href="https://my.t-mobile.com">my.t-mobile.com</a> or a T-Mobile retail store, or by contacting Customer Service. You may also contact us using the information in the <a href="#contactus">How to Contact Us</a> section below.</p>\n <strong id="infochoices">Choices Regarding Use of Your Information</strong>\n\n <p>We may send you communications about services or products we, or our partners, sell. We want to provide you with meaningful choices regarding our marketing communications, and you may choose to limit or opt-out of some marketing communications from us at any time. Although you may elect not to receive marketing information from us, if you subscribe to our services or buy our products, you will continue to receive invoices, customer-service and transactional notices, and similar communications. The Primary Account Holder can configure options for marketing communications for all lines on the account.</p>\n\n <p>If you are a T-Mobile customer and you manage your account online, you can manage your preferences regarding marketing communications by logging into your <a href="https://my.t-mobile.com">my.t-mobile.com</a> profile. If you do not manage your account online, or you are not a current T-Mobile customer, you may manage your preferences regarding marketing communications <a href="/company/website/OptOut.aspx?type=2">here</a>.</p>\n\n <p>You may also manage your preferences regarding marketing communications by contacting Customer Service by dialing 611 from your T-Mobile phone or 1-800-937-8997 from any phone, or, with respect to marketing e-mails, by following the "unsubscribe" instructions on any marketing e-mail we send you.</p>\n\n <p>See also <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_MarketingChoice">Privacy Resources/Marketing Choice</a></p>\n <strong>Do Not Call Registry</strong>\n\n <p>The FTC maintains a National Do Not Call Registry at <a href="https://www.donotcall.gov/">https://www.donotcall.gov/</a>, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A6" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>YOUR ROLE IN PROTECTING YOUR PRIVACY</b>\n </div>\n\n <p>You play an important role in ensuring the security of Personal Information. We encourage you to use safeguards to protect your information and devices. For more information please see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_ProtectingPrivacy">Privacy Resources/Protecting Your Privacy</a>.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A7" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>OTHER INFORMATION YOU SHOULD KNOW</b>\n </div>\n <strong>Consumer Code for Wireless Service</strong>\n\n <p>We follow the <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service">Consumer Code for Wireless Service</a> established by the Cellular Telecommunications &amp; Internet Association ("CTIA"). In doing so, we want to help customers understand their bills, receive quality service, and make informed choices and conform our information practices under this Policy to meet the requirements of applicable federal and state laws and regulations.</p>\n <strong>Your California Privacy Rights</strong>\n\n <p>California Civil Code Section 1798 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties\x92 direct marketing purposes. As stated in this Policy, we will not sell or share your Personal Information with non-affiliated companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the <a href="#contactus">How to Contact Us</a> section below.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A8" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>PRIVACY POLICY UPDATES AND CONTACT INFORMATION</b>\n </div>\n <strong>How We Communicate Changes to This Policy</strong>\n\n <p>We may update this Policy at any time to provide updates to or clarification of our practices. If we make changes, we will revise the date at the top of the Policy. If we propose to use Personal Information in a materially different way, we will provide you with notice by posting notice of the changes on our website for at least 30 days before we implement those changes, and obtain your consent as specified above for any material change regarding disclosure of Personal Information. You should refer to this Policy often for the latest information and the effective date of any changes.</p>\n <strong>How to Contact Us</strong>\n\n <p>If you have any questions or comments about this Policy or about T-Mobile\'s privacy practices, please call Customer Service at 611 (from a T-Mobile phone) or 1-800-937-8997 (from any phone) or send an e-mail message to <a href="mailto:privacy@t-mobile.com">privacy@t-mobile.com.</a> You may also direct your privacy-related comments or questions to the address below:</p>\n\n <div id="contactus">\n <br>\n T-Mobile USA, Inc.\n <br>\n Attn: Chief Privacy Officer\n <br>\n 12920 SE 38th Street\n <br>\n Bellevue, Washington 98006\n <br>\n <br>\n <br>\n </div>\n </div>\n </div>'} 2016-12-05 21:28:06 [scrapy] DEBUG: Scraped from <200 http://www.t-mobile.com/company/website/privacypolicy.aspx> {'content': u'<div class="faq" style="MARGIN-TOP: 50px">\n <a id="fullpolicy" name="fullpolicy"></a>\n\n <div style="FONT-WEIGHT: bold">\n <h3>T-Mobile Privacy Policy</h3>\n </div>\n November 25, 2015\n <br>\n <a class="primary" href="javascript:var%20popupwin=this.window.open(\'http://es.t-mobile.com/company/website/privacypolicy.aspx?WT.z_unav=ftr__privacypolicy\',665,%22height=600,width=800,screenX=800,screenY=600,left=10,top=10,toolbar=no,location=no,menubar=no,status=no,resizable,scrollbars%22);popupwin.focus();">Please click here for Spanish version of the T-Mobile Privacy Policy</a>\n <br>\n <a class="primary" href="/company/website/privacypolicy.aspx#policyhighlights">Please click here for the T-Mobile Privacy Policy Highlights</a>\n <br>\n <br>\n\n\n <p>This Privacy Policy ("Policy") describes how information about you is collected, used, and disclosed by T-Mobile USA, Inc. ("T-Mobile") and provides other important privacy information, describes when and how we may change this Policy, and tells you how to contact us with any questions or comments.</p>\n\n <br>\n <br>\n\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="collectionuse " href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>WHAT TYPES OF INFORMATION WE COLLECT ABOUT YOU</b>\n </div>\n\n <p>We collect information about you and your associated device(s) when you use our products or services or otherwise interact with us or with third-party services through our products and services. Examples of the types of information we collect include:</p>\n <strong>Personal Information</strong>\n\n <p>"Personal Information" means information that we directly associate with a specific person or entity (for example, name; addresses; telephone numbers; email address; Social Security Number; call records; wireless device location). Personal information does not include "de-identified,\x94 "anonymous," or "aggregate" information \x96 which are not associated with a specific person or entity.</p>\n <strong>Customer Proprietary Network Information (CPNI)</strong>\n\n <p>Customer Proprietary Network Information, or "CPNI", is a subset of Personal Information that is generated in connection with the telecommunications services we provide to you. CPNI includes, for example, call details, call location information, and certain information about your rate plans and features. CPNI does not include your name, address, and phone number.</p>\n\n <p>For more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_CPNI">Privacy Resources/Customer Proprietary Network Information</a></p>\n <strong>Credit and Financial Information</strong>\n\n <p>We collect information about your credit card or banking information, Social Security Number, and credit history for account opening, management and billing and collection purposes. Financial information we collect is governed by <a href="http://s.tmocache.com/Cms/Files/Published/0000BDF20016F5DD010312E2BDE4AE9B/5657114502E70FF30124DE7B5D9A9D91/file/Financial%20Privacy%20Policy%20Feb%202012%20Final.pdf" target="_blank">T-Mobile\x92s Financial Privacy Policy</a></p>\n <strong>Network and Device Information</strong>\n\n <p>We may collect information about your use of our network (or other carriers\x92 networks when roaming domestically and internationally) and the device(s) associated with your account, network data related to WiFi usage and device, and performance information, as well as data relating to your use of our website, applications and other products and services.</p>\n\n <br>\n <strong>Location Data</strong>\n\n <p>We may collect your device\'s location whenever it is turned on (subject to coverage limitations).</p>\n <strong>Performance and Diagnostic Data</strong>\n\n <p>We may collect performance and diagnostic data about your use of our network, networks you roam on, WiFi services or your device. For example, we may collect information about the performance of the device, signal strength, dropped calls, data failures, battery strength and other device or network performance issues. We may also collect information about applications on your device, the fact that an application has been added, when an application is launched or fails to launch, and length of time an application has been running.</p>\n <strong>Video Data</strong>\n\n <p>When you use a T-Mobile video application, for example T-Mobile TV, on your device, we may collect information about the programs you watch to determine customer viewing habits so that we can tailor video selections to you or our customers.</p>\n <strong>Back Up and Cloud Services</strong>\n\n <p>Some devices may automatically upload to T-Mobile network servers information you have stored on the device and/or SIM card in order to facilitate specific functions. For instance, some devices may back-up your address book, photo album, or diagnostic data. You may choose to disable such uploads, but this may affect functionality of the device or your services. We may also provide you the ability to upload other information from your device to T-Mobile or third-party network servers. For instance, you may have the option to upload pictures, text messages, recordings, calendars, tasks, or notes.</p>\n <strong>Collection of Information About Children</strong>\n\n <p>We do not knowingly solicit children to purchase our services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your account, any information associated with such use will be treated as your information in accordance with this Policy. If you are the primary account holder, you will have the ability to set the marketing preferences for any other lines on your account, including those for any children to whom you provide a device.</p>\n\n <p>Our websites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect Personal Information on our websites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A1" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW INFORMATION ABOUT YOU IS COLLECTED</b>\n </div>\n\n <p>T-Mobile collects information about you in three primary ways:</p>\n <strong>Information You Provide</strong>\n\n <p>We collect information that you provide to us when you apply for, purchase, or use our products or services, or otherwise communicate with us.</p>\n For example, some of the ways you may provide information to us include:\n\n <ul>\n <li>When you sign up for our voice or data services or purchase other products or services, we may collect personal contact, billing, and credit information.</li>\n\n <li>When you establish or modify an online account, we may collect user identification information, passwords, and/or security question responses that you will use for future sign-on.</li>\n\n <li>When you interact with our customer service representatives, enter information on our websites, submit survey responses, or pay for services, we may also collect Personal Information and other information. We may monitor and record phone calls, e-mails, live chats, or other communications between you, your device, and our customer service representatives or other employees or representatives.</li>\n\n <li>When you use our services on a phone provided to you by an account holder.</li>\n </ul>\n <strong>Information We Collect Automatically</strong>\n\n <p>We automatically collect a variety of information associated with your use of your device (on our network, when roaming, or in WiFi mode) and our products and services, some of which may be associated with you or another user on your account.</p>\n\n <br>\n For example some of the ways we may automatically collect information include:\n\n <ul>\n <li>Our systems capture details about the type and location of wireless device(s) you use, when the device is turned on, calls and text messages you send and receive (but we do not retain the content of those calls or messages after delivery), and other data services you use.</li>\n\n <li>We may also gather information about the performance of your device and our network. Some examples of the types of data collected include: the applications on the device, signal strength, dropped calls, data failures, and other device or network performance issues.</li>\n\n <li>\n <strong>Cookies, Web Beacons, and Similar Technologies</strong>\n\n <p>We may use, or we may engage third-parties to use on our behalf, cookies (small data text files placed on your computer or device) or similar technologies to identify your computer or device and record your preferences and other data so that our websites can personalize your visit(s), see which areas and features of our websites are popular, and improve our websites and your experience.</p>\n\n <p>We may also use web beacons (small graphic images on a web page or an HTML e-mail) to monitor interaction with our websites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same color as the background of the web page or e-mail message.</p>\n\n <p>Depending upon your device or computer, you may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our websites. If we combine or link cookie or web beacon information with Personal Information, we will treat the combined or linked information as Personal Information under this Policy.</p>\n </li>\n\n <li style="LIST-STYLE-TYPE: none">\n <br>\n </li>\n\n <li>\n <strong>Web Browsing Activity</strong>\n\n <p><i>Our Websites.</i> When accessing our websites, mobile websites and related applications and widgets designed for your device or web-based experience, we automatically collect certain information about your device and your visit, such as your IP address, browser type, date and time, the web page you visited before visiting our website, your activities and purchases on our websites, and other analytical information associated with the sites.</p>\n\n <p><i>Other Websites.</i> When your device\x92s web browser utilizes our data services to access websites other than our own, we automatically capture information associated with your browsing activities, and measure and monitor network and Internet connection performance, throughput, latency, and similar network data.</p>\n\n <p><i>Do Not Track Policy.</i> Some browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites\x92 privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, we do not currently respond to the browser DNT signals when you use our services and products or interact with our websites or online services. We do allow you to exercise choice regarding the collection of information by third parties about your online activities over time and across third-party websites or online services for online interest based advertising purposes and to opt out of our interest-based advertising on your device, as described <a href="#choicesaboutadvertising">below</a>.</p>\n </li>\n\n <li>\n <strong>Voice Controlled Applications</strong>\n\n <p>If you use a voice-controlled application, that application may collect and record your requests and other information from you and your phone.</p>\n </li>\n </ul>\n <strong>Information From Other Sources</strong>\n\n <p>We may also obtain information about you from other sources. For example, we may receive credit information from third-party sources before initiating your service, or background information in connection with employment opportunities. We may also obtain updated address information from our shippers or other vendors. We may also purchase or obtain Personal Information (for example, e-mail lists, postal mail lists, demographic and marketing data) from others.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A2" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW WE USE INFORMATION WE COLLECT ABOUT YOU</b>\n </div>\n\n <p>We use the information we collect for a variety of business purposes, such as:</p>\n\n <ul>\n <li>To route your calls or message or otherwise provide you with service;</li>\n\n <li>To provide and bill for products and services you purchase and charge to your account;</li>\n\n <li>To deliver and confirm products and services you obtain from us;</li>\n\n <li>To verify your identity and maintain a record of your transactions and interactions with us;</li>\n\n <li>To provide customer and technical services to you;</li>\n\n <li>To create, modify, improve, enhance, remove or fix our network, products and services, and their performance;</li>\n\n <li>To identify and suggest products or services that might interest you;</li>\n\n <li>To make internal business decisions about current and future product and service offerings;</li>\n\n <li>To provide you customized user experiences, including personalized product and service offerings;</li>\n\n <li>To protect our rights, interests, safety and property and that of our customers, service providers and other third parties; and</li>\n\n <li>To comply with law or as required for legal purposes.</li>\n </ul>\n\n <br>\n <strong>Fraud Prevention</strong>\n\n <p>We may use Personal Information, including voice print recordings, account information (such as purchase patterns) and device information for investigations or prevention of fraud or network abuse. We provide fraud prevention services to banks or other third parties. As part of this service, we may verify your phone number to help those third parties prevent your personal information from being used for fraudulent purposes. We also may provide the information you report as spam to 7726 to a third party to prevent fraud or network abuse, and we may share such information with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices.</p>\n <strong>Information Collected from Cookies</strong>\n\n <p>We may also use information collected from cookies or other similar technologies to improve our websites, make recommendations, and complete transactions you request.</p>\n <strong>Marketing</strong>\n\n <p>We may use information we collect to contact you about T-Mobile or third-party products, services, and offers that we believe you may find of interest. We may contact you by telephone, postal mail, e-mail, or other methods. You may opt-out of receiving marketing communications from us at any time as outlined below in <a href="#infochoices">Choices Regarding Use of Your Information</a>.</p>\n <strong>Directories</strong>\n\n <p>We do not publish directories of our customers\x92 wireless numbers; nor will we provide or make such numbers available to third-parties for listing in their public directories, without the customer\x92s prior consent.</p>\n <strong>Performance, Diagnostics &amp; Management</strong>\n\n <p>We collect information about devices, our network and WiFi usage to perform diagnostic analyses and understand how your device is performing overall. Diagnostic data helps us troubleshoot technical issues related to your device\x92s performance such as battery life, dropped calls, processing speed, device memory, service coverage, and network and WiFi signal strength that you and other customers may experience. If you are using a device in WiFi mode, we may collect information about that usage, such as the routing address and IP address. We also may use diagnostic data to identify and recommend products and services.</p>\n <strong>Location-Based Services</strong>\n\n <p>We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm.</p>\n\n <p>Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance, Find My Device, or search results, etc.). These data services, known as Location-Based Services ("LBS") are made available by us and others, usually via applications. These services use various location technologies and acquire location data from various sources.</p>\n\n <p>These applications and services use various location technologies (including Global Positioning Satellite ("GPS"), Assisted GPS ("AGPS"), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user\x92s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance, or search results, etc.)</p>\n\n <p>LBS may, or may not, involve any interaction with or dependency on our network, and location-based services may or may not look to our network to obtain location data. Where we allow third parties the capability of accessing data about your location that is derived from our network, we require those third parties to observe specific privacy and security protections consistent with this policy.</p>\n\n <p>It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided \x96 whether by us or another entity.</p>\n\n <p>You should carefully review the privacy policies and other terms of third-parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people.</p>\n\n <p>Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared (except in the case of certain parental controls or similar services associated with enterprise or multi-line accounts \x96 for example, T-Mobile\x92s FamilyWhereTM services \x96 which may be managed solely by the primary account holder or their designee, but always with notice to the end-user). T-Mobile follows the CTIA\x92s Best Practices Guidelines for Location-Based Services, which are available <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/best-practices-and-guidelines-for-location-based-services">here</a>.</p>\n\n <br>\n\n\n <p>For more information on location services, see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_LocationServices">Privacy Resources/Location Services</a></p>\n\n <br>\n <strong>Advertising</strong>\n\n <p>You may see advertisements when you visit our websites, mobile websites, in mobile applications, or on your device. We may help advertisers better reach our customers by providing certain information, including device type, geographic information, language preferences or demographic information obtained from other companies to allow advertisers to determine which ads may be more relevant to you. However, we do not share Personal Information for advertising purposes outside of our corporate family without your consent.</p>\n\n <br>\n\n\n <p>Some examples of the types of advertising you might see include:</p>\n\n <br>\n\n\n <p><i>Our Ads on Our Websites.</i> We may provide advertisements, such as banner ads, on our websites, mobile websites, and in mobile applications and widgets you may download, access or use on your device.</p>\n\n <br>\n\n\n <p><i>Other Company Ads on Our Websites.</i> You may also see third-party advertisements on some T-Mobile websites, services, or in applications, or on devices. These third-party advertisers, or their ad networks, may place or access cookies, web beacons, or similar technologies on your device, or use your device identifier, and may collect certain anonymous or de-identified information about your visit on our websites. The third-party advertisers who provide these ads may use this information to provide you with advertising on our websites, as well as on other websites. We do not have control over or access to any information contained in the cookies that are set on your computer or device by ad servers, ad networks, or third-party advertisers.</p>\n\n <br>\n\n\n <p><i>Our Ads on Other Websites.</i> We may ask third-parties to place advertisements about our products and services on other websites, mobile websites and in mobile applications and widgets. The use of cookies, web beacons, or similar technologies by such third-parties on other websites is subject to any applicable privacy policies that they may have, not this Policy.</p>\n\n <br>\n\n\n <p><strong id="choicesaboutadvertising"><i>Interest-Based Ads.</i></strong> You may receive ads from us and our ad providers that are tailored to your interests. These interest-based ads are selected based on your use of our services and products as well as other information obtained by us and our ad providers. None of this information is Personal Information.</p>\n\n <ul>\n <li>We do not provide your Personal Information to third-party advertisers without your consent.</li>\n\n <li>Advertising may be tailored to the interests that advertisers have inferred from your browsing of our websites or other websites or applications with which the third-party partners to provide advertising.</li>\n\n <li>We may provide third-party advertisers with aggregated or de-identified location, demographic or similar data (unrelated to your browsing activities) that does not personally identify you. This data may be used by advertisers to help tailor their ads on our websites, and on other sites and applications.</li>\n\n <li>We, and our providers, may use a de-identified profile of your web-browsing and application use activity and interests. This profile does not contain information that identifies you personally, but may include a unique or encrypted identifier that enables your device to be matched to a profile of your browsing activity and de-identified characteristics about your interests.</li>\n\n <li>When we use information associated with your web browsing activities on websites that are not our own to provide interest-based advertising or offers, we will provide you with notice and appropriate choice. <br><br>\nFor more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_AdOptions">privacy resources/T-Mobile Ad Options for Your Device</a></li>\n\n <li style="MARGIN-LEFT: 0px; LIST-STYLE-TYPE: none">\n <br>\n <strong>Choices About Advertising.</strong>\n </li>\n\n <li style="LIST-STYLE-TYPE: none">\n <br>\n </li>\n\n <li>\n <p><i>On Your Mobile Device.</i> Where we offer interest-based ads, you can opt-out of certain interest-based advertising by clicking on the ad options link on or near the advertisement or by clicking <a href="http://iba.t-mobile.com/tmo/">here</a>.</p>\n\n <ul>\n <li>If you turn off interest-based ads, you will still see just as many ads, but the ads may not be based on your interests and may be less relevant to you.</li>\n\n <li>Your choice only affects the ads you see on websites and applications you access on your device.</li>\n\n <li>If your device\x92s browser cookies are deleted, or your device is reset, you may need to reset the interest-based ads feature.</li>\n\n <li>If you are using your device, but are not on our network (such as a WiFi network), we, and our ad providers, may not be able to identify your ad choices.</li>\n </ul>\n </li>\n\n <li><i>On Your Computer or Non-Mobile Device.</i> For information about targeted advertising, or to opt-out of use of your browser information for purposes of certain third-party advertising, please visit <a href="http://www.aboutads.info/choices">www.aboutads.info/choices</a>. Please note that if you opt out, you will continue to receive the same number of ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to content on a web page or based on other nonpersonal information. Please note that this opt-out is cookie-based. If you change computers or devices, change web browsers, or delete cookies, you will need to visit the aboutads site and opt-out again.</li>\n </ul>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A3" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>WHEN WE SHARE INFORMATION COLLECTED ABOUT YOU</b>\n </div>\n\n <br>\n\n\n <p>We do not sell, license, rent, or otherwise provide your Personal Information to unaffiliated third-parties (parties outside the T-Mobile corporate family) to market their services or products to you without your consent. We may, however, disclose your information to unaffiliated third-parties as follows:</p>\n\n <br>\n <strong>With Your Consent</strong>\n\n <p>We may disclose Personal Information about you to third-parties with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of disclosures on your phone for certain applications or services; orally, in our stores or on the phone, including through interactive voice response, or implicitly, for example, when you purchase a product and ask that it be shipped to your home, consenting to our disclosure of your name and address to a third-party shipping company to complete delivery.</p>\n <strong>To the Primary Account Holder</strong>\n\n <p>We may disclose information about an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide information about you or your use of the service, products or devices to them or others at their direction.</p>\n\n <p>When you are the primary account holder, but you receive special or discounted pricing, terms, or other benefits through another party\x92s agreement with us (for example, an employee discount), we may provide enough information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts.</p>\n <strong>To Our Service Providers</strong>\n\n <p>We may disclose information to third-party vendors and partners who complete transactions or perform services on our behalf (for example, credit/debit card processing, billing, shipping, repair, customer service, auditing, and marketing).</p>\n <strong>Third-Party Carriers and Suppliers</strong>\n\n <p>If you are roaming on the network of another carrier or WiFi service provider, your wireless telephone number, your location, the numbers you dial, and other information about your usage will be available to that carrier to facilitate that service. Additionally, services and functionality offered through certain devices are sometimes provided in conjunction with entities other than T-Mobile. As a result, Personal Information from your devices may be uploaded and stored on their servers. For instance, BlackBerry\xae service is provided in conjunction with Research in Motion (RIM), and Personal Information from your device is stored on their BlackBerry Enterprise ServersTM. Their specific terms and conditions, terms of use, and privacy polices apply to those services.</p>\n <strong>In a Business Transfer</strong>\n\n <p>We may sell, disclose, or transfer information about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction. We may also share information with banks for purposes of transferring loans in connection with your device financing.</p>\n <strong>For Legal Process &amp; Protection</strong>\n\n <p>We may disclose Personal Information, and other information about you, or your communications, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary:</p>\n\n <ul>\n <li>To satisfy any applicable law, regulation, legal process or enforceable governmental request;</li>\n\n <li>To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for our products and services);</li>\n\n <li>To protect our rights or interests, property or safety or that of others;</li>\n\n <li>In connection with claims, disputes, or litigation \x96 in court or elsewhere;</li>\n\n <li>To protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services;</li>\n\n <li>When information is reported to the Spam Reporting Service, it may be shared with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices;</li>\n \n <li>To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or</li>\n\n <li>In an emergency situation.</li>\n </ul>\n <strong>Co-Sponsored Websites and Partners</strong>\n\n <p>If you provide information to us in connection with a co-sponsored website, this Policy will apply to our use of the information and the co-sponsor\x92s policy will apply to their use of the information. If you purchase equipment or activate service at one of our partner\x92s locations (including websites of such dealer or retailer), they may request information from you that is passed to us as part of the activation process, but which may also be retained by the partner. This Policy will govern our use of such information, and the partner\x92s privacy policy will govern its use of such information.</p>\n <strong>De-Identified Information</strong>\n\n <p>We may provide information that does not identify you personally to third-parties for marketing, advertising or other purposes.</p>\n <p>For more information about our INSIGHTS Program see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_TmobileInsights">Privacy Resources/T-Mobile INSIGHTS</a></p> \n <strong>Third-Party Applications for Your Devices</strong>\n\n <p>We are not responsible for the third-party applications (for example, applications, programs, widgets, etc.) you select and install on your device. When you install third party applications, you may give your consent for the third party to access information stored on the device and on our network to facilitate the application\x92s functions (for example, you may consent to third-party access to your location information \x96 see Location Based Services). The manner in which such third-parties may use, share, or disclose such information is governed by the terms and conditions and privacy policy provided by that third party \x96 not by this Policy. For more information, see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_ThirdParty">Privacy Resources/Device Apps</a></p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A4" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW WE STORE AND PROTECT THE INFORMATION COLLECTED ABOUT YOU</b>\n </div>\n <strong>Protecting Your Information</strong>\n\n <p>We use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control.</p>\n\n <p>We provide password protected online access to your account information through my.t-mobile.com. For multi-line accounts, the primary account holder is authorized to access online account information for all the devices and lines on the account. Other users may generally access online account information related only to their respective device and line (for example, if a parent provides a device to their child, the child may access online information about that device and line\x96 including CPNI). The primary account holder, however, may designate additional or more limited access rights for other users on the account.</p>\n\n <p>Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI and we have adopted policies and procedures designed to ensure compliance with those rules. We will not intentionally disclose your CPNI to third-parties without your permission, except as allowed under FCC rules, applicable law, or explained in this Policy. However, if you are the primary account holder, you may designate other "authorized users" (for example, a spouse) to access and manage your account information, including CPNI. For more information see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_CPNI">Privacy Resources/Customer Proprietary Network Information</a></p>\n <strong>Retention and Disposal</strong>\n\n <p>We retain information only for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of Personal Information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).</p>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A5" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>HOW YOU CAN UPDATE YOUR INFORMATION AND CHOOSE HOW WE CONTACT YOU</b>\n </div>\n\n <br>\n <strong>Access to Your Information</strong>\n\n <p>You may access and modify your contact information by visiting <a href="https://my.t-mobile.com">my.t-mobile.com</a> or a T-Mobile retail store, or by contacting Customer Service. You may also contact us using the information in the <a href="#contactus">How to Contact Us</a> section below.</p>\n <strong id="infochoices">Choices Regarding Use of Your Information</strong>\n\n <p>We may send you communications about services or products we, or our partners, sell. We want to provide you with meaningful choices regarding our marketing communications, and you may choose to limit or opt-out of some marketing communications from us at any time. Although you may elect not to receive marketing information from us, if you subscribe to our services or buy our products, you will continue to receive invoices, customer-service and transactional notices, and similar communications. The Primary Account Holder can configure options for marketing communications for all lines on the account.</p>\n\n <p>If you are a T-Mobile customer and you manage your account online, you can manage your preferences regarding marketing communications by logging into your <a href="https://my.t-mobile.com">my.t-mobile.com</a> profile. If you do not manage your account online, or you are not a current T-Mobile customer, you may manage your preferences regarding marketing communications <a href="/company/website/OptOut.aspx?type=2">here</a>.</p>\n\n <p>You may also manage your preferences regarding marketing communications by contacting Customer Service by dialing 611 from your T-Mobile phone or 1-800-937-8997 from any phone, or, with respect to marketing e-mails, by following the "unsubscribe" instructions on any marketing e-mail we send you.</p>\n\n <p>See also <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_MarketingChoice">Privacy Resources/Marketing Choice</a></p>\n <strong>Do Not Call Registry</strong>\n\n <p>The FTC maintains a National Do Not Call Registry at <a href="https://www.donotcall.gov/">https://www.donotcall.gov/</a>, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A6" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>YOUR ROLE IN PROTECTING YOUR PRIVACY</b>\n </div>\n\n <p>You play an important role in ensuring the security of Personal Information. We encourage you to use safeguards to protect your information and devices. For more information please see <a href="/Company/PrivacyResources.aspx?tp=Abt_Tab_YourPrivacychoices&amp;tsp=Abt_Sub_ProtectingPrivacy">Privacy Resources/Protecting Your Privacy</a>.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A7" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>OTHER INFORMATION YOU SHOULD KNOW</b>\n </div>\n <strong>Consumer Code for Wireless Service</strong>\n\n <p>We follow the <a href="http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service">Consumer Code for Wireless Service</a> established by the Cellular Telecommunications &amp; Internet Association ("CTIA"). In doing so, we want to help customers understand their bills, receive quality service, and make informed choices and conform our information practices under this Policy to meet the requirements of applicable federal and state laws and regulations.</p>\n <strong>Your California Privacy Rights</strong>\n\n <p>California Civil Code Section 1798 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties\x92 direct marketing purposes. As stated in this Policy, we will not sell or share your Personal Information with non-affiliated companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the <a href="#contactus">How to Contact Us</a> section below.</p>\n\n <br>\n </div>\n\n <div class="faqitem">\n <div class="header">\n <a class="icon" id="A8" href="#top" name="collectionuse"><img title="Up" height="14" src="http://s.tmocache.com/images/arrowup.gif" width="14" border="0">top</a><b>PRIVACY POLICY UPDATES AND CONTACT INFORMATION</b>\n </div>\n <strong>How We Communicate Changes to This Policy</strong>\n\n <p>We may update this Policy at any time to provide updates to or clarification of our practices. If we make changes, we will revise the date at the top of the Policy. If we propose to use Personal Information in a materially different way, we will provide you with notice by posting notice of the changes on our website for at least 30 days before we implement those changes, and obtain your consent as specified above for any material change regarding disclosure of Personal Information. You should refer to this Policy often for the latest information and the effective date of any changes.</p>\n <strong>How to Contact Us</strong>\n\n <p>If you have any questions or comments about this Policy or about T-Mobile\'s privacy practices, please call Customer Service at 611 (from a T-Mobile phone) or 1-800-937-8997 (from any phone) or send an e-mail message to <a href="mailto:privacy@t-mobile.com">privacy@t-mobile.com.</a> You may also direct your privacy-related comments or questions to the address below:</p>\n\n <div id="contactus">\n <br>\n T-Mobile USA, Inc.\n <br>\n Attn: Chief Privacy Officer\n <br>\n 12920 SE 38th Street\n <br>\n Bellevue, Washington 98006\n <br>\n <br>\n <br>\n </div>\n </div>\n </div>'} DEBUG:policies:in handle response 2016-12-05 21:28:07 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:07 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'www.whispersystems.org_signal_privacy_'} 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'www.whispersystems.org_signal_privacy_'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-07-policies-www.whispersystems.org_signal_privacy_.html 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-07-policies-www.whispersystems.org_signal_privacy_.html DEBUG:scrapy.core.engine:Crawled (200) <GET https://www.whatsapp.com/legal/> (referer: None) 2016-12-05 21:28:07 [scrapy] DEBUG: Crawled (200) <GET https://www.whatsapp.com/legal/> (referer: None) INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:07 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 284, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 67029, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 314092), 'item_scraped_count': 1, 'log_count/CRITICAL': 3, 'log_count/DEBUG': 72, 'log_count/INFO': 40, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 282643)} 2016-12-05 21:28:07 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 284, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 67029, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 314092), 'item_scraped_count': 1, 'log_count/CRITICAL': 3, 'log_count/DEBUG': 72, 'log_count/INFO': 40, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 282643)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:07 [scrapy] INFO: Spider closed (finished) DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/whispersystems/signal/privacy_policy.txt 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/whispersystems/signal/privacy_policy.txt DEBUG:scrapy.core.scraper:Scraped from <200 https://www.whispersystems.org/signal/privacy/> {'content': u'<div class="col-lg-8 col-lg-offset-2">\n\t<h1>Privacy Policy</h1>\n\n<p>Signal provides end-to-end encrypted calling and messaging. We cannot decrypt or otherwise access the content of a call or a message.</p>\n\n<h2>Information We Have</h2>\n\n<p>Certain information (e.g. a recipient\'s identifier, an encrypted message body, etc.) is transmitted to us solely for the\npurpose of placing calls or transmitting messages. Unless otherwise stated below, this information is only kept as long\nas necessary to place each call or transmit each message, and is not used for any other purpose.</p>\n\n<h3>1. Information we store</h3>\n\n<ul>\n<li><p>The phone number or identifier you register with.</p></li>\n<li><p>Randomly generated authentication tokens, keys, push tokens, etc. necessary for setting up a call or transmitting a message.</p></li>\n<li><p>Profile information (e.g. an avatar, etc) you submit.</p></li>\n</ul>\n\n<h3>2. Transient information</h3>\n\n<ul>\n<li><p>IP addresses may be kept in memory for rate limiting or to prevent abuse.</p></li>\n<li><p>Information from the contacts on your device may be cryptographically hashed and transmitted to the server in order to <a href="/blog/contact-discovery">determine which of your contacts are registered</a>.</p></li>\n</ul>\n\n<h2>Information We May Share</h2>\n\n<p>We do not share your information with companies, organizations, and individuals outside of OWS unless\none of the following circumstances applies:</p>\n\n<ul>\n<li><p>With your consent.</p></li>\n<li><p>Through normal communication with a federated server operated by another entity. Some Signal users might be registered\nwith other providers (e.g. CyanogenMOD), which requires passing messages, synchronizing views of registered users, etc.</p></li>\n<li><p>When legally required.</p></li>\n</ul>\n\n<p>We will share the information we have with entities outside of OWS if we have a good faith belief that access, use, preservation, or disclosure of the information is necessary to:</p>\n\n<ul>\n<li>meet any applicable law, regulation, legal process or enforceable governmental request.</li>\n<li>enforce applicable Terms of Service, including investigation of potential violations.</li>\n<li>detect, prevent, or otherwise address fraud, security, or technical issues.</li>\n<li>protect against harm to the rights, property, or safety of OWS, our users, or the public as required or permitted by law.</li>\n</ul>\n\n<p>We will update this privacy policy as needed so that it is current, accurate, and as clear as possible.</p>\n\n </div>'} 2016-12-05 21:28:07 [scrapy] DEBUG: Scraped from <200 https://www.whispersystems.org/signal/privacy/> {'content': u'<div class="col-lg-8 col-lg-offset-2">\n\t<h1>Privacy Policy</h1>\n\n<p>Signal provides end-to-end encrypted calling and messaging. We cannot decrypt or otherwise access the content of a call or a message.</p>\n\n<h2>Information We Have</h2>\n\n<p>Certain information (e.g. a recipient\'s identifier, an encrypted message body, etc.) is transmitted to us solely for the\npurpose of placing calls or transmitting messages. Unless otherwise stated below, this information is only kept as long\nas necessary to place each call or transmit each message, and is not used for any other purpose.</p>\n\n<h3>1. Information we store</h3>\n\n<ul>\n<li><p>The phone number or identifier you register with.</p></li>\n<li><p>Randomly generated authentication tokens, keys, push tokens, etc. necessary for setting up a call or transmitting a message.</p></li>\n<li><p>Profile information (e.g. an avatar, etc) you submit.</p></li>\n</ul>\n\n<h3>2. Transient information</h3>\n\n<ul>\n<li><p>IP addresses may be kept in memory for rate limiting or to prevent abuse.</p></li>\n<li><p>Information from the contacts on your device may be cryptographically hashed and transmitted to the server in order to <a href="/blog/contact-discovery">determine which of your contacts are registered</a>.</p></li>\n</ul>\n\n<h2>Information We May Share</h2>\n\n<p>We do not share your information with companies, organizations, and individuals outside of OWS unless\none of the following circumstances applies:</p>\n\n<ul>\n<li><p>With your consent.</p></li>\n<li><p>Through normal communication with a federated server operated by another entity. Some Signal users might be registered\nwith other providers (e.g. CyanogenMOD), which requires passing messages, synchronizing views of registered users, etc.</p></li>\n<li><p>When legally required.</p></li>\n</ul>\n\n<p>We will share the information we have with entities outside of OWS if we have a good faith belief that access, use, preservation, or disclosure of the information is necessary to:</p>\n\n<ul>\n<li>meet any applicable law, regulation, legal process or enforceable governmental request.</li>\n<li>enforce applicable Terms of Service, including investigation of potential violations.</li>\n<li>detect, prevent, or otherwise address fraud, security, or technical issues.</li>\n<li>protect against harm to the rights, property, or safety of OWS, our users, or the public as required or permitted by law.</li>\n</ul>\n\n<p>We will update this privacy policy as needed so that it is current, accurate, and as clear as possible.</p>\n\n </div>'} INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:07 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 249, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 120943, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 374112), 'item_scraped_count': 1, 'log_count/CRITICAL': 3, 'log_count/DEBUG': 82, 'log_count/INFO': 49, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 257653)} 2016-12-05 21:28:07 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 249, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 120943, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 374112), 'item_scraped_count': 1, 'log_count/CRITICAL': 3, 'log_count/DEBUG': 82, 'log_count/INFO': 49, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 257653)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:07 [scrapy] INFO: Spider closed (finished) DEBUG:scrapy.core.engine:Crawled (200) <GET https://privacy.microsoft.com/en-us/privacystatement> (referer: None) 2016-12-05 21:28:07 [scrapy] DEBUG: Crawled (200) <GET https://privacy.microsoft.com/en-us/privacystatement> (referer: None) Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '149.154.167.99'. CRITICAL:twisted:Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '149.154.167.99'. 2016-12-05 21:28:07 [twisted] CRITICAL: Error during info_callback Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 421, in dataReceived self._write(bytes) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/protocols/tls.py", line 569, in _write sent = self._tlsConnection.send(toSend) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1255, in send result = _lib.SSL_write(self._ssl, buf, len(buf)) File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) --- <exception caught here> --- File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1154, in infoCallback return wrapped(connection, where, ret) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1253, in _identityVerifyingInfoCallback verifyHostname(connection, self._hostnameASCII) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 44, in verify_hostname cert_patterns=extract_ids(connection.get_peer_certificate()), File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/pyopenssl.py", line 73, in extract_ids ids.append(DNSPattern(n.getComponent().asOctets())) File "/app/.heroku/python/lib/python2.7/site-packages/service_identity/_common.py", line 156, in __init__ "Invalid DNS pattern {0!r}.".format(pattern) service_identity.exceptions.CertificateError: Invalid DNS pattern '149.154.167.99'. From cffi callback <function infoCallback at 0x35f4f50>: Traceback (most recent call last): File "/app/.heroku/python/lib/python2.7/site-packages/OpenSSL/SSL.py", line 917, in wrapper callback(Connection._reverse_mapping[ssl], where, return_code) File "/app/.heroku/python/lib/python2.7/site-packages/twisted/internet/_sslverify.py", line 1158, in infoCallback connection.get_app_data().failVerification(f) AttributeError: 'NoneType' object has no attribute 'failVerification' DEBUG:policies:in handle response 2016-12-05 21:28:07 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:07 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'www.whatsapp.com_legal_'} 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'www.whatsapp.com_legal_'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-07-policies-www.whatsapp.com_legal_.html 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-07-policies-www.whatsapp.com_legal_.html INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:07 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 236, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 8540, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 516626), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 46, 'log_count/INFO': 16, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 404669)} 2016-12-05 21:28:07 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 236, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 8540, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 516626), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 46, 'log_count/INFO': 16, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 404669)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:07 [scrapy] INFO: Spider closed (finished) DEBUG:scrapy.core.scraper:Scraped from <200 https://www.whatsapp.com/legal/> {'content': None} 2016-12-05 21:28:07 [scrapy] DEBUG: Scraped from <200 https://www.whatsapp.com/legal/> {'content': None} INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:07 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 221, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 91996, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 528588), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 55, 'log_count/INFO': 25, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 370770)} 2016-12-05 21:28:07 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 221, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 91996, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 7, 528588), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 55, 'log_count/INFO': 25, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 370770)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:07 [scrapy] INFO: Spider closed (finished) DEBUG:policies:in handle response 2016-12-05 21:28:07 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:07 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'privacy.microsoft.com_en-us_privacystatement'} 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-07', 'item': 'privacy.microsoft.com_en-us_privacystatement'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-07-policies-privacy.microsoft.com_en-us_privacystatement.html 2016-12-05 21:28:07 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-07-policies-privacy.microsoft.com_en-us_privacystatement.html DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/microsoft/skype/privacy_policy.txt 2016-12-05 21:28:07 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/microsoft/skype/privacy_policy.txt DEBUG:scrapy.core.scraper:Scraped from <200 https://privacy.microsoft.com/en-us/privacystatement> {'content': u'<div class="grid"><div class="row m-b-xl"><div class="col-1-1"><div class="row"><div class="l-col-10-12 xl-col-20-24"><h1>Microsoft Privacy Statement</h1><div class="Lastupdated"><span id="psp_last_updated">Last Updated:</span><span class="body-tight-2" id="psp_last_updated"> November 2016</span><span class="m-l-md"><a target="_blank" class="mscom-link" title="what\'s new" href="https://go.microsoft.com/fwlink/p/?LinkId=780766">\r\n What\'s new?\r\n </a></span></div></div><div class="l-col-2-12 xl-col-4-24"><div class="expand_collapse m-t-xl"><a id="expand_all_icon" style="color: black; text-decoration: none; display: inline-block;" href="#"><i class="icon-chevron-down m-r-md"></i></a><a title="Expand All" id="psp_expand_all" style="display: inline;" href="#">Expand All</a><a id="collapse_all_icon" style="color: black; text-decoration: none; display: none;" href="#"><i class="icon-chevron-up m-r-md"></i></a><a title="Collapse All" id="psp_collapse_all" style="display: none;" href="#">Collapse All</a></div><div class="div_print m-b-md m-t-md"><a title="Print" href="javascript:void(0)"><img src="https://c.s-microsoft.com/en-us/CMSImages/print-icon.png?version=60ebb5de-511c-db20-3795-563c739c5e12" class="mscom-image" alt="print-icon" title="print-icon" width="16" height="16"></a><a title="Print" class="m-l-md" id="psp_print" href="javascript:void(0)">Print</a></div></div></div></div></div><div class="row"><div class="col-1-1"><div class="row header_content m-b-bl"><div class="xl-col-18-24"><div class="m-t-xl;m-b-bl"><span class="Description" id="ShortDescription" loc="true"><p>Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the summaries below and to click on "Learn More" if you\'d like more information on a particular topic.</p><p>The product-specific details sections provide additional information relevant to particular Microsoft products. This statement applies to the Microsoft products listed below, as well as other Microsoft products that display this statement. References to Microsoft products in this statement include Microsoft services, websites, apps, software and devices.</p></span></div><div class="m-t-xl" style="display: none;"><p>The most recent version of this privacy statement can be found at aka.ms/privacy.</p></div></div></div></div></div><div class="row"><div class="col-1-1"><div class="row full_content"><div class="nav_content xl-col-7-24 m-col-8-24 hide-xs show-m"><div id="menu_cookie_div"><div class="div_side_comp"></div><div class="gcc_cookies m-b-lg m-t-bl m-r-bl"><div class="gcc_cookiesHeadergb caption-2"><span id="gcc_cookiesHeaderText">Cookies</span></div><div class="gcc_cookiesContent caption"><p>Most Microsoft Sites use "cookies," small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with sign-in; provide targeted ads; and analyze site operations. <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">Click here to learn more.</a></p></div></div><div class="gcc_cookies m-b-lg m-t-bl m-r-bl"><div class="gcc_cookiesHeadergb caption-2"><span id="gcc_cookiesHeaderText">EU-U.S. Privacy Shield</span></div><div class="gcc_cookiesContent caption"><p>Microsoft participates in the EU-U.S. Privacy Shield framework. To learn more, <a class="mscom-link" href="https://www.privacyshield.gov/welcome">Click here.</a></p></div></div><!--\r\n<div class="logo_relatedLink_Section caption m-t-lg m-b-bl">\r\n <p>\r\n <a title="FTC Privacy Initiatives" class="relatedLinks" id="MorePrivacyLink2" href="http://www.consumer.ftc.gov/topics/privacy-identity" target="_blank">Privacy Tips from the FTC</a>\r\n </p>\r\n</div>\r\n--><!--<div class="gcl_safelogo"><div class="selfCertify caption m-b-md">\r\n <a id="psp_we_self_certify_compliance_with" href="https://safeharbor.export.gov/list.aspx" target="_blank"></a>\r\n </div><a href="http://export.gov/safeharbor/" target="_blank"><mscom:image title="safeharbor" instancename="safeharbor" controltheme="default" md:payloadguid="46d04be5-e74a-4b41-ad79-1e3d2a298ca7" alt="safeharbo" usedatasource="false" noheightwidth="false" sprite="false" spritegroup="default"></mscom:image></a></div>--></div></div><div class="body_content m-col-16-24 xl-col-12-24"><div class="div_content"><div id="divModuleDescriptionList"><div class="divModuleDescription"><br><span id="Header">Personal Data We Collect</span><span id="navigationHeader">Personal Data We Collect</span><span id="moduleName">mainpersonaldatawecollect</span><div class="printsummary" style="display: block;">\r\n Summary\r\n </div><span class="Description" id="ShortDescription"><span><p>Microsoft collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Microsoft account, submit a search query to Bing, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookies</a>, and receiving error reports or usage data from software running on your device. We also obtain data from third parties.</p></span></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>Microsoft collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Microsoft account, submit a search query to Bing, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookies</a>, and receiving error reports or usage data from software running on your device.</p><p>We also obtain data from third parties. For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain products to your location.</p><p>You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.</p><p>The data we collect depends on the products and features you use, and can include the following:</p><p><strong>Name and contact data</strong>. We collect your first and last name, email address, postal address, phone number, and other similar contact data.\r\n</p><p><strong>Credentials</strong>. We collect passwords, password hints, and similar security information used for authentication and account access.</p><p><strong>Demographic data</strong>. We collect data about you such as your age, gender, country, and preferred language.</p><p><strong>Payment data</strong>. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.</p><p><strong>Usage data</strong>. We collect data about how you and your device interact with Microsoft and our products. For example, we collect:</p><ul><li><em>Product use data</em>. We collect data about the features you use, the items you purchase, and the web pages you visit. This data includes your voice and text interactions with Bing, Cortana, and our chat bots.</li><li><em>Device data</em>. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.</li><li><em>Error reports and performance data</em>. We collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.</li><li><em>Support Data</em>. When you engage Microsoft for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with Microsoft support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.</li></ul><p><strong>Interests and favorites</strong>. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.</p><p><strong>Contacts and relationships</strong>. We collect data about your contacts and relationships if you use a Microsoft product to manage contacts, or to communicate or interact with other people or organizations.</p><p><strong>Location data</strong>. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.</p><p><strong>Content</strong>. We collect content of your files and communications when necessary to provide you with the products you use. For example, if you receive an email using Outlook.com or Exchange Online, we need to collect the content of that email to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Examples of this data include: the content of your documents, photos, music, or videos you upload to a Microsoft service such as OneDrive, as well as the content of your communications sent or received using Microsoft products such Outlook.com or Skype, including the:</p><ul><li>subject line and body of an email,</li><li>text or other content of an instant message,</li><li>audio and video recording of a video message, and</li><li>audio recording and transcript of a voice message you receive or a text message you dictate.</li></ul><p>We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our retail stores or other facilities, your image may be captured by our security cameras.</p><p>Product-specific sections below describe data collection practices applicable to use of those products.</p></span></div><div class="divModuleDescription"><span id="Header">How We Use Personal Data</span><span id="navigationHeader">How We Use Personal Data</span><span id="moduleName">mainhowweusepersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help show more relevant ads, whether in our own products like MSN and Bing, or in products offered by third parties. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>Microsoft uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help show more relevant ads, whether in our own products like MSN and Bing, or in products offered by third parties. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.</p><p>\r\n Microsoft uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) for some products, to show advertising.\r\n</p><p>\r\n In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. For example,\r\n <a class="mscom-link" href="#maincortanamodule">Cortana</a> can use the favorite sports teams you add to the\r\n <a class="mscom-link" href="#mainmainmodule">MSN</a> Sports app to provide information relevant to your interests, or\r\n <a id="mainwindowsstoremodulefromHowWeUsePersonalData" class="mscom-link" href="#mainwindowsstoremodule">Windows Store</a> can use information about the apps and services you use to make personalized app recommendations. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.\r\n</p><p><strong>Providing and improving our products</strong>. We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support. Examples of such uses include the following.\r\n</p><ul><li><strong>Providing the Products</strong>. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your product experiences based on your activities, interests and location.\r\n </li><li><strong>Customer support</strong>. We use data to diagnose product problems, repair customers\' devices, and provide other customer care and support services.\r\n </li><li><strong>Product activation</strong>. We use data - including device and application type, location, and unique device, application, network and subscription identifiers - to activate software and devices that require activation.\r\n </li><li><strong>Product Improvement</strong>. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks in Bing to improve the relevancy of the search results, using usage data to determine what new features to prioritize, or using audio recordings from voice input features to improve speech recognition accuracy.\r\n </li><li><strong>Security, Safety and Dispute Resolution</strong>. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, many of our communications and file syncing products systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links; and we may block delivery of a communication or remove content if it violates our terms.\r\n </li><li><strong>Business Operations</strong>. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.\r\n </li></ul><p><strong>Communications</strong>. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. For information about managing email subscriptions and promotional communications, please visit the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Controls</a> section of this privacy statement.\r\n</p><p><strong>Advertising</strong>. Many of our products are supported by advertising. We share data we collect with third parties such as AOL and AppNexus so that they can select and deliver some of the ads you see on our sites and apps, as well as other sites and apps serviced by these partners. The ads that you see may be selected based on your current location, search query, or the content you are viewing. Other ads are targeted based on your likely interests or other information learned about you over time using demographic data, search queries, interests and favorites, usage data from our own sites and apps and the sites and apps of our advertisers and partners, and location data - which we refer to as "interest-based advertising" in this statement. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used. Microsoft does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. <strong>You can opt out of receiving interest-based advertising from Microsoft by visiting our <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a></strong>. More information about advertising controls is available in the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Controls</a> section of this privacy statement. Further details regarding our advertising-related uses of data include:\r\n</p><ul><li><strong>Advertising Industry Best Practices and Commitments</strong>. Microsoft is a member of the\r\n <a target="_blank" class="mscom-link" href="http://www.networkadvertising.org/">Network Advertising Initiative</a> (NAI) and adheres to the NAI Code of Conduct. We also adhere to the following self-regulatory programs:\r\n\r\n <ul><li>In the US:\r\n <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkId=304134">Digital Advertising Alliance (DAA)</a></li><li>In Europe:\r\n <a target="_blank" class="mscom-link" href="http://www.youronlinechoices.com/">European Interactive Digital Advertising Alliance (EDAA)</a></li><li>In Canada:\r\n <a target="_blank" class="mscom-link" href="http://www.youradchoices.ca/">Ad Choices: Digital Advertising Alliance of Canada (DAAC)</a> /\r\n <a target="_blank" class="mscom-link" href="http://www.youradchoices.ca/fr">Choix de Pub: l\'Alliance de la publicit\xe9 num\xe9rique du Canada (DAAC)</a></li></ul></li><li><strong>Health-Related Ad Targeting</strong>. In the United States, we provide interest-based advertising based on a limited number of standard, non-sensitive health-related interest categories, including allergies, arthritis, cholesterol, cold and flu, diabetes, gastrointestinal health, headache / migraine, healthy eating, healthy heart, men\u2019s health, oral health, osteoporosis, skin health, sleep, and vision / eye care. We will also target ads based on custom, non-sensitive health-related interest categories as requested by advertisers.\r\n </li><li><strong>Children and Advertising</strong>. We do not deliver interest-based advertising to children whose birthdate in their Microsoft account identifies them as under 13 years of age.\r\n </li><li><strong>Data Retention</strong>. For interest-based advertising, we retain data for no more than 13 months, unless we obtain your consent to retain the data longer.\r\n </li><li><strong>Data Sharing</strong>. In some cases, we share with advertisers reports about the data we have collected on their sites or ads. Advertisers may choose to place our\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">web beacons</a>\xa0on their sites in order to allow Microsoft to collect information on their sites such as activities, purchases and visits; we use this data on behalf of our advertising customers to help target their ads. We also share data directly with service providers (such as AOL and AppNexus) to permit them to provide services on our behalf or to partner with us in selecting and serving ads for our advertising partners.\r\n </li><li><strong>Data Collected by Other Advertising Companies</strong>. Advertisers sometimes include their own\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">web beacons</a> (or those of their other advertising partners) within their advertisements that we display, enabling them to set and read their own\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookie</a>. Additionally, Microsoft partners with third-party ad companies to help provide some of our advertising services, and we also allow other third-party ad companies to display advertisements on our sites. These third parties may place cookies on your computer and collect data about your online activities across websites or online services. These companies currently include, but are not limited to:\r\n <a target="_blank" class="mscom-link" href="http://www.a9.com/">A9</a>,\r\n <a target="_blank" class="mscom-link" href="http://advertising.aol.com/">AOL Advertising</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.appnexus.com/">AppNexus</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.criteo.com/">Criteo</a>,\r\n <a target="_blank" class="mscom-link" href="https://www.facebook.com/help/568137493302217">Facebook</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.mediamath.com/">MediaMath</a>,\r\n <a target="_blank" class="mscom-link" href="http://ad-choices.nuggad.net/">nugg.adAG</a>,\r\n <a target="_blank" class="mscom-link" href="http://rocketfuel.com/">Rocket Fuel</a>,\r\n <a target="_blank" class="mscom-link" href="http://advertising.yahoo.com/">Yahoo!</a>. You may find more information on each company\'s practices, including the choices it offers, by clicking on the company names above. Many of them are also members of the\r\n <a target="_blank" class="mscom-link" href="http://www.networkadvertising.org/managing/opt_out.aspx">NAI</a> or\r\n <a target="_blank" class="mscom-link" href="http://www.aboutads.info/choices/">DAA</a>, which each provide a simple way to opt out of ad targeting from participating companies.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Reasons We Share Personal Data</span><span id="navigationHeader">Reasons We Share Personal Data</span><span id="moduleName">mainreasonswesharepersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>\r\nWe share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Microsoft.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>\r\n We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. \r\n</p><p>\r\n In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we\'ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.\r\n</p><p>\r\n Finally, we will access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails in Outlook.com, or files in private folders on OneDrive), when we have a good faith belief that doing so is necessary to: \r\n</p><ol><li>comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; </li><li>protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; </li><li>operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or </li><li>protect the rights or property of Microsoft, including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customer\'s private content ourselves, but we may refer the matter to law enforcement. </li></ol><p>\r\n For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Transparency Report, available at <a target="_blank" class="mscom-link" href="https://microsoft.com/about/corporatecitizenship/en-us/reporting/transparency">microsoft.com/about/corporatecitizenship/en-us/reporting/transparency</a>.\r\n</p><p>\r\n Please note that some of our products include links to products of third parties whose privacy practices differ from Microsoft\'s. If you provide personal data to any of those products, your data is governed by their privacy statements.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">How to Access &amp; Control Your Personal Data</span><span id="navigationHeader">How to Access &amp; Control Your Personal Data</span><span id="moduleName">mainhowtoaccesscontrolyourdatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>You can view or edit your personal data online for many Microsoft products. You can also make choices about Microsoft\'s collection and use of your data. How you can access or control your personal data will depend on which products you use.</p><p>You can always choose whether you wish to receive promotional email, SMS messages, telephone calls and postal mail from Microsoft. You can also opt out from receiving interest-based advertising from Microsoft by visiting our <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a>.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription" loc="true"><p></p><p>\r\n You can view or edit your personal data online for many Microsoft products. You can also make choices about Microsoft\'s collection and use of your data. How you can access or control your personal data will depend on which products you use. For example:\r\n</p><ul><li><strong>Microsoft account</strong>. If you wish to access or edit the profile information and payment information in your\r\n <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, change your password, add security information or close your account, you can do so by visiting\r\n <a target="_blank" class="mscom-link" href="https://account.microsoft.com">account.microsoft.com</a>. From here, you can also access controls for other Microsoft products.</li><li><strong>Bing and Cortana</strong>. You can access or clear your Bing search history, redeem Bing Rewards, view and modify interests, and manage other Cortana data at\r\n <a target="_blank" class="mscom-link" href="https://www.bing.com/account/general">www.bing.com/account/general</a>. <strong></strong></li><li><strong>Skype</strong>. If you wish to access or edit the profile information and payment information in your Skype account or change your password, you can sign into your account at\r\n <a target="_blank" class="mscom-link" href="https://login.skype.com/login">login.skype.com/login</a>. </li><li><strong>Xbox</strong>. If you use Xbox Live or Xbox.com, you can view or edit your personal data, including billing and account information, privacy settings, online safety and data sharing preferences by accessing\r\n <a target="_blank" class="mscom-link" href="http://live.xbox.com/MyXbox/Profile">My Xbox</a> on the Xbox console or on the Xbox.com website. </li><li><strong>Microsoft Store</strong>. You can access your Microsoft Store profile and account information by visiting\r\n <a target="_blank" class="mscom-link" href="https://www.microsoftstore.com/">www.microsoftstore.com/</a> and clicking on "View account" or "Order history." </li><li><strong>Microsoft.com</strong>. You can access and update your profile on microsoft.com by visiting the\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/?linkid=317027">Microsoft.com Profile Center</a>. If you have a Microsoft Developer Network public profile, you can access and edit it at\r\n <a target="_blank" class="mscom-link" href="https://connect.microsoft.com/profile.aspx">connect.microsoft.com/profile.aspx</a>.\r\n </li></ul><p>\r\n If you cannot access certain personal data collected by Microsoft via the links above or directly through the Microsoft products you use, you can always contact Microsoft by using our\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=321116">web form</a>. We will respond to requests to access or delete your personal data within 30 days.\r\n</p><p><strong>Your Communications Preferences</strong></p><p>\r\n You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal\r\n <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, and viewing your <a class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=243191">communication permissions</a> where you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=243189">web form</a>. These choices do not apply to mandatory service communications that are part of certain Microsoft services, or to surveys or other informational communications that have their own unsubscribe method.\r\n</p><p><strong>Your Advertising Choices</strong></p><p>\r\n You may opt out of receiving interest-based advertising from Microsoft by visiting our\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a>. When you opt out, your selection will be stored in a\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookie</a> that is specific to the web browser you are using. The opt-out cookie has an expiration date of five years. If you delete the cookies on your device, you will need to opt out again.\r\n</p><p>You can also link your opt-out choice with your personal Microsoft account. It will then apply on any device where you use\xa0that account, and will continue to apply until someone signs in with a different personal Microsoft account on that device. If you delete the cookies on your device, you will need to sign in again for the settings to apply.</p><p>\r\n For advertising that appears in apps on Windows, you may use the opt-out linked to your personal Microsoft account, or opt out of interest-based advertising by turning off the\r\n <a id="mainadvertisingidmodulefromHowtoAccess" class="mscom-link" href="#mainadvertisingidmodule">advertising ID</a> in Windows Settings.\r\n</p><p>\r\n Because the data used for interest-based advertising is also used for other necessary purposes (including providing our products, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected. Nor does it mean you will stop getting ads or see fewer ads. However, if you do opt out, the ads you receive will no longer be interest-based and may be less relevant to your interests.\r\n</p><p><strong>Browser-Based Controls</strong></p><ul><li><strong>Cookie Controls</strong>. Relevant browser-based cookie controls are described in the\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">Cookies</a> section of this privacy statement.\r\n </li><li><strong>Tracking Protection</strong>. Internet Explorer (versions 9 and up) has a feature called Tracking Protection that will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. By limiting calls to these sites, the browser will limit the information these third-party sites can collect about you.\r\n </li><li><strong>Browser Controls for "Do Not Track."</strong> Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, Microsoft services do not currently respond to browser DNT signals. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving interest-based advertising from Microsoft as described above.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Cookies &amp; Similar Technologies</span><span id="navigationHeader">Cookies &amp; Similar Technologies</span><span id="moduleName">maincookiessimilartechnologiesmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our websites and online services are performing. Microsoft apps use other identifiers, such as the advertising ID in Windows, for similar purposes. \r\n</p><p>We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers. \t\r\n</p><p>You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription" loc="true"><p>\r\n Microsoft uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Microsoft apps use other identifiers, such as the <a class="mscom-link" href="#mainadvertisingidmodule">advertising ID</a> in Windows, for similar purposes, and many of our websites and applications also contain web beacons or other similar technologies, as described below.\r\n</p><p><strong>Our Use of Cookies and Similar Technologies</strong></p><p>Microsoft uses cookies and similar technologies for several purposes, depending on the product, including:</p><ul style="list-style-type: disc;"><li><strong>Storing your Preferences and Settings</strong>. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, if you enter your city or postal code to get local news or weather information on a Microsoft website, we may store that data in a cookie so that you will see the relevant local information when you return to the site. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.</li><li><strong>Sign-in and Authentication</strong>. When you sign into a website using your personal <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. </li><li><strong>Interest-Based Advertising</strong>. Microsoft uses cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising from Microsoft as described in the\xa0<a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Control</a>\xa0section of this privacy statement. </li><li><strong>Analytics</strong>. In order to provide our products, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products. </li></ul><p>\r\n Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:\r\n</p><table border="1" cellpadding="5" cellspacing="5"><tbody><tr><td><strong>Cookie name</strong><strong></strong></td><td><strong>Description</strong></td></tr><tr><td><p>MUID</p></td><td><p>Identifies unique web browsers visiting Microsoft sites. It is used for advertising, site analytics and other operational purposes.</p></td></tr><tr><td><p>ANON</p></td><td><p>Contains the ANID, a unique identifier derived from your Microsoft account, which is used for advertising, personalization, and operational purposes. It is also used to preserve your choice to opt out of interest-based advertising from Microsoft, if you have chosen to associate the opt-out with your Microsoft account.</p></td></tr><tr><td><p>CC</p></td><td><p>Contains a country code as determined from your IP address.</p></td></tr><tr><td><p>RPSTAuth, MSNRPSAuth, KievRPSAuth</p></td><td><p>Helps to authenticate you when you sign in with your Microsoft account.</p></td></tr><tr><td><p>NAP</p></td><td><p>Contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Microsoft account profile.</p></td></tr><tr><td><p>MH</p></td><td><p>Appears on co-branded sites where Microsoft is partnering with an advertiser. This cookie identifies the advertiser so the right ad is selected.</p></td></tr><tr><td><p>TOptOut</p></td><td><p>Records your decision not to receive interest-based advertising delivered by Microsoft.</p></td></tr></tbody></table><p>\r\n In addition to the cookies Microsoft sets when you visit our websites, third parties may also set cookies when you visit Microsoft sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties\' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.\r\n</p><p><strong>How to Control Cookies</strong></p><p>\r\n Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking <strong>Settings\xa0&gt; Privacy\xa0&gt; Cookies.</strong> Instructions for blocking or deleting cookies in other browsers may be available in each browser\'s privacy or help documentation.\r\n</p><p>\r\n Certain features of Microsoft products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.\r\n</p><p>\r\n Additional privacy controls that can impact cookies, including the Tracking Protection feature of Microsoft browsers, are described in the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Control</a> section of this privacy statement.\r\n</p><p><strong>Our Use of Web Beacons and Analytics Services</strong></p><p>Microsoft web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them. </p><p>In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on a Microsoft website results in a purchase or other action on the advertiser\'s website. </p><p>\r\n Finally, Microsoft products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). You can opt out of data collection or use by some of these analytics providers by clicking the following links:\r\n</p><ul><li>\r\n Flurry Analytics:\r\n <a target="_blank" class="mscom-link" href="https://dev.flurry.com/secure/optOut.do">dev.flurry.com/secure/optOut.do</a></li><li>\r\n Google Analytics:\r\n <a target="_blank" class="mscom-link" href="http://tools.google.com/dlpage/gaoptout">tools.google.com/dlpage/gaoptout</a> (requires you to install a browser add-on)\r\n </li><li>\r\n Kissmetrics:\r\n <a target="_blank" class="mscom-link" href="https://kissmetrics.com/user-privacy">kissmetrics.com/user-privacy</a></li><li>\r\n Mixpanel:\r\n <a target="_blank" class="mscom-link" href="https://mixpanel.com/optout">mixpanel.com/optout</a></li><li>\r\n Nielsen:\r\n <a target="_blank" class="mscom-link" href="http://www.nielsen-online.com/corp.jsp?section=leg_prs&amp;nav=1#Optoutchoices">www.nielsen-online.com/corp.jsp?section=leg_prs&amp;nav=1#Optoutchoices</a></li><li>\r\n Omniture (Adobe):\r\n <a target="_blank" class="mscom-link" href="http://www.d1.sc.omtrdc.net/optout.html">www.d1.sc.omtrdc.net/optout.html</a></li><li>\r\n Visible Measures:\r\n <a target="_blank" class="mscom-link" href="http://www.visiblemeasures.com/viewer-settings-opt-out">www.visiblemeasures.com/viewer-settings-opt-out</a></li><li>\r\n WebTrends:\r\n <a target="_blank" class="mscom-link" href="https://ondemand.webtrends.com/support/optout.asp">ondemand.webtrends.com/support/optout.asp</a></li></ul><strong>Other Similar Technologies</strong><p>\r\n In addition to standard cookies and web beacons, our products can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior. These technologies include Local Shared Objects (or "Flash cookies") and Silverlight Application Storage.\r\n</p><p><strong>Local Shared Objects or "Flash cookies."</strong> Web sites that use Adobe Flash technologies can use Local Shared Objects or "Flash cookies" to store data on your computer. To manage or block Flash cookies, go to\r\n <a target="_blank" class="mscom-link" href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html">www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html</a>.\r\n</p><p><strong>Silverlight Application Storage.</strong> Web sites or applications that use Microsoft Silverlight technology also have the ability to store data by using Silverlight Application Storage. To learn how to manage or block such storage, see the\r\n <a class="mscom-link" href="#mainsilverlightmodule">Silverlight</a> section of this statement.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Microsoft account</span><span id="navigationHeader">Microsoft account</span><span id="moduleName">mainmicrosoftaccountmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>With a Microsoft account, you can sign into Microsoft products, as well as those of select Microsoft Partners. Signing into your account can enable improved personalization, provide seamless and consistent experiences across products and devices, and help you access and use cloud data storage and other enhanced features and settings.</p><p>When you sign into your account to access a product, we create a record of that sign in. If you sign into a third-party service with your Microsoft account, you will be asked to consent to share the account data required by that service.</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>With a Microsoft account, you can sign into Microsoft products, as well as those of select Microsoft partners. When you create your own Microsoft account, we refer to that account as a personal Microsoft account. When you sign into products that use Microsoft Azure Active Directory (AAD) with an email address from your employer or school, we refer to that account as a work or school account.</p><p><strong>Creating and using your personal Microsoft account</strong>. When you create a personal Microsoft account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some products, such as those involving payment, require a real name, you can sign into and use some Microsoft products without providing your real name. Some data you provide, such as your display name, email address and phone number, can be used to help others find and connect with you within Microsoft products. For example, people who know your display name, email address or phone number can use it to search for you on Skype and send you an invite to connect with them. Note that if you use a work or school email address to create a personal Microsoft account, and your employer or school that issued that address begins managing that account with Azure Active Directory (AAD), you will need to update the email address associated with your personal Microsoft account in order to continue accessing Microsoft products that do not use AAD (such as Xbox Live).\r\n</p><p><strong>Signing in</strong>. When you sign into your Microsoft account, we create a record of your sign-in, which includes the date and time, information about the product you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.</p><p><strong>Signing into Microsoft</strong>. Signing into your account enables improved personalization, provides seamless and consistent experiences across products and devices, and allows you to access and use cloud data storage and other enhanced features and settings. When you sign into your account, you will stay signed in until you sign out. If you add your Microsoft account to a Windows device (version 8 or higher), Windows will automatically sign you into products that use Microsoft account that you access on that device. When you are signed in, some products will display your name or username and your profile photo (if you have added one to your profile) as part of your use of Microsoft products, including in your communications, social interactions and public posts.</p><p><strong>Signing into third-party products</strong>. If you sign into a third-party product with your Microsoft account, you will be asked to consent to share the account data required by that product. The third party will also receive the version number assigned to your account (a new version number is assigned each time you change your sign-in data); and whether your account has been deactivated. The third party can use or share your data according to its own practices and policies. If you have consented to share your profile data, the third party may display your name or username and your profile photo (if you have added one to your profile) when you are signed in to that third-party product. <strong>You should carefully review the privacy statement for each product you sign into to determine how it will use the data it collects.</strong></p><p><strong>Personal Microsoft accounts received from third parties</strong>. If you received your personal Microsoft account from a third party, like an Internet service provider, that third party may have rights over your account, including the ability to access or delete your Microsoft account. <strong>You should carefully review any additional terms the third party provided you to understand what it can do with your account.</strong></p><p><strong>Connecting your personal Microsoft account to your social network accounts</strong>. You may connect your personal Microsoft account to your accounts on social networks such as Facebook, Twitter or LinkedIn in order to access data from those social networks from within Microsoft products. If you choose to do so, we will store data about your social network accounts on our servers so that we can display updated data from your social network account. You can disconnect a social network account from your personal Microsoft account at any time at <a target="_blank" class="mscom-link" href="https://profile.live.com/services">profile.live.com/services</a>.\r\n</p><p><strong>Using work or school accounts</strong>. If your employer or school uses Azure Active Directory (AAD) to issue and manage the account it provides you, you can use your work or school account to sign into Microsoft products that use AAD (such as Office 365 or Skype for Business). If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification. If you sign into Microsoft products with a work or school account, the owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files. Your use of the products may be subject to your organization\'s policies, if any. Microsoft is not responsible for the privacy or security practices of these organizations, which may differ from those of Microsoft. If your organization is administering your use of Microsoft products, please direct your privacy inquiries to your administrator.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Other Important Privacy Information</span><span id="navigationHeader">Other Important Privacy Information</span><span id="moduleName">mainotherimportantprivacyinformationmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Below you will find additional privacy information you may find important. You can also find more information on Microsoft\'s commitment to protecting your privacy at <a target="_blank" class="mscom-link" href="https://privacy.microsoft.com">privacy.microsoft.com</a>.\t\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Security of Personal Data</span><span id="navigationHeader">Security of Personal Data</span><span id="moduleName">mainsecurityofpersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.\t\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Where We Store and Process Personal Data</span><span id="navigationHeader">Where We Store and Process Personal Data</span><span id="moduleName">mainwherewestoreandprocessdatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Personal data collected by Microsoft may be stored and processed in your region, in the United States or in any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.</p><p>\r\n When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. </p><p>As described in our Privacy Shield certification, we also participate in the EU-U.S. Privacy Shield framework. Microsoft adheres to the principles of the Privacy Shield with respect to personal data transferred from the European Economic Area in reliance on the Privacy Shield. If third-party agents process personal data on our behalf in a manner inconsistent with the Privacy Shield Principles, we remain liable unless we prove we are not responsible for the event giving rise to the damage. The U.S. Department of Commerce lists the participants in the Privacy Shield at\r\n <a target="_blank" class="mscom-link" href="https://www.privacyshield.gov/list">https://www.privacyshield.gov/list</a>.</p><p>If you have a question or complaint related to Microsoft\u2019s participation in the Privacy Shield, we encourage you to contact us via our web form. For any complaints related to the Privacy Shield that cannot be resolved with Microsoft directly, we have chosen to cooperate with a panel established by the European Data Protection Authorities (DPAs) for resolving disputes. Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, binding arbitration is available to address residual complaints not resolved by other means. Microsoft is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).</p><p>Microsoft also adheres to both the Swiss-U.S. Safe Harbor privacy principles and the EU-U.S. Privacy Shield privacy principles regarding the collection, use, and retention of personal data from Switzerland. Microsoft does not make any representations related to the effect of that adherence under Swiss law.</p></span></div><div class="divModuleDescription"><span id="Header">Our Retention of Personal Data</span><span id="navigationHeader">Our Retention of Personal Data</span><span id="moduleName">mainOurretentionofpersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. For example:</p><ul><li>For Bing search queries, we de-identify stored queries by removing the entirety of the IP address after 6 months, and cookie IDs and other cross-session identifiers after 18 months. </li><li>In Outlook.com, when your Deleted Items folder is emptied, those emptied items remain in our system for up to 30 days before final deletion. </li><li>\r\n If you remove a credit card from your account, Microsoft will retain transaction records containing your credit card number for as long as reasonably necessary to complete any existing transactions, to comply with Microsoft\'s legal and reporting requirements, and for the detection and prevention of fraud.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Collection of Data From Children</span><span id="navigationHeader">Collection of Data From Children</span><span id="moduleName">maincollectionofdatafromchildrenmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>When a Microsoft product collects age it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more data than is necessary to provide the product. </p><p>Once parental consent is granted, the child\'s account is treated much like any other account. The child may have access to communication services like email, instant messaging and online message boards and may be able to communicate freely with other users of all ages.</p><p>\r\n Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children\'s personal data. For example, parents can access their personal\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/FWLink/p/?LinkID=238657">Microsoft account</a> and click on "Permissions." For users of Minecraft and other Mojang games, parents can contact us at\r\n <a target="_blank" class="mscom-link" href="https://account.mojang.com/terms#contact">account.mojang.com/terms#contact</a>.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Preview Releases</span><span id="navigationHeader">Preview Releases</span><span id="moduleName">mainpreviewreleasesmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft offers preview, insider, beta or other pre-release products and features ("previews") to enable you to evaluate them while providing feedback, including performance and usage data, to Microsoft. As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products. If you participate in previews, we may contact you about your feedback or your interest in continuing to use the product after general release.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Changes to This Privacy Statement</span><span id="navigationHeader">Changes to This Privacy Statement</span><span id="moduleName">mainchangestothisprivacystatementmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>\r\n We will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement and describe the changes in the <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/p/?LinkId=780766">Change History</a> page. If there are material changes to the statement or in how Microsoft will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Microsoft is protecting your information. \r\n</p></span></div><div class="divModuleDescription"><span id="Header">How to Contact Us</span><span id="navigationHeader">How to Contact Us</span><span id="moduleName">mainhowtocontactus 2016-12-05 21:28:07 [scrapy] DEBUG: Scraped from <200 https://privacy.microsoft.com/en-us/privacystatement> {'content': u'<div class="grid"><div class="row m-b-xl"><div class="col-1-1"><div class="row"><div class="l-col-10-12 xl-col-20-24"><h1>Microsoft Privacy Statement</h1><div class="Lastupdated"><span id="psp_last_updated">Last Updated:</span><span class="body-tight-2" id="psp_last_updated"> November 2016</span><span class="m-l-md"><a target="_blank" class="mscom-link" title="what\'s new" href="https://go.microsoft.com/fwlink/p/?LinkId=780766">\r\n What\'s new?\r\n </a></span></div></div><div class="l-col-2-12 xl-col-4-24"><div class="expand_collapse m-t-xl"><a id="expand_all_icon" style="color: black; text-decoration: none; display: inline-block;" href="#"><i class="icon-chevron-down m-r-md"></i></a><a title="Expand All" id="psp_expand_all" style="display: inline;" href="#">Expand All</a><a id="collapse_all_icon" style="color: black; text-decoration: none; display: none;" href="#"><i class="icon-chevron-up m-r-md"></i></a><a title="Collapse All" id="psp_collapse_all" style="display: none;" href="#">Collapse All</a></div><div class="div_print m-b-md m-t-md"><a title="Print" href="javascript:void(0)"><img src="https://c.s-microsoft.com/en-us/CMSImages/print-icon.png?version=60ebb5de-511c-db20-3795-563c739c5e12" class="mscom-image" alt="print-icon" title="print-icon" width="16" height="16"></a><a title="Print" class="m-l-md" id="psp_print" href="javascript:void(0)">Print</a></div></div></div></div></div><div class="row"><div class="col-1-1"><div class="row header_content m-b-bl"><div class="xl-col-18-24"><div class="m-t-xl;m-b-bl"><span class="Description" id="ShortDescription" loc="true"><p>Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the summaries below and to click on "Learn More" if you\'d like more information on a particular topic.</p><p>The product-specific details sections provide additional information relevant to particular Microsoft products. This statement applies to the Microsoft products listed below, as well as other Microsoft products that display this statement. References to Microsoft products in this statement include Microsoft services, websites, apps, software and devices.</p></span></div><div class="m-t-xl" style="display: none;"><p>The most recent version of this privacy statement can be found at aka.ms/privacy.</p></div></div></div></div></div><div class="row"><div class="col-1-1"><div class="row full_content"><div class="nav_content xl-col-7-24 m-col-8-24 hide-xs show-m"><div id="menu_cookie_div"><div class="div_side_comp"></div><div class="gcc_cookies m-b-lg m-t-bl m-r-bl"><div class="gcc_cookiesHeadergb caption-2"><span id="gcc_cookiesHeaderText">Cookies</span></div><div class="gcc_cookiesContent caption"><p>Most Microsoft Sites use "cookies," small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with sign-in; provide targeted ads; and analyze site operations. <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">Click here to learn more.</a></p></div></div><div class="gcc_cookies m-b-lg m-t-bl m-r-bl"><div class="gcc_cookiesHeadergb caption-2"><span id="gcc_cookiesHeaderText">EU-U.S. Privacy Shield</span></div><div class="gcc_cookiesContent caption"><p>Microsoft participates in the EU-U.S. Privacy Shield framework. To learn more, <a class="mscom-link" href="https://www.privacyshield.gov/welcome">Click here.</a></p></div></div><!--\r\n<div class="logo_relatedLink_Section caption m-t-lg m-b-bl">\r\n <p>\r\n <a title="FTC Privacy Initiatives" class="relatedLinks" id="MorePrivacyLink2" href="http://www.consumer.ftc.gov/topics/privacy-identity" target="_blank">Privacy Tips from the FTC</a>\r\n </p>\r\n</div>\r\n--><!--<div class="gcl_safelogo"><div class="selfCertify caption m-b-md">\r\n <a id="psp_we_self_certify_compliance_with" href="https://safeharbor.export.gov/list.aspx" target="_blank"></a>\r\n </div><a href="http://export.gov/safeharbor/" target="_blank"><mscom:image title="safeharbor" instancename="safeharbor" controltheme="default" md:payloadguid="46d04be5-e74a-4b41-ad79-1e3d2a298ca7" alt="safeharbo" usedatasource="false" noheightwidth="false" sprite="false" spritegroup="default"></mscom:image></a></div>--></div></div><div class="body_content m-col-16-24 xl-col-12-24"><div class="div_content"><div id="divModuleDescriptionList"><div class="divModuleDescription"><br><span id="Header">Personal Data We Collect</span><span id="navigationHeader">Personal Data We Collect</span><span id="moduleName">mainpersonaldatawecollect</span><div class="printsummary" style="display: block;">\r\n Summary\r\n </div><span class="Description" id="ShortDescription"><span><p>Microsoft collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Microsoft account, submit a search query to Bing, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookies</a>, and receiving error reports or usage data from software running on your device. We also obtain data from third parties.</p></span></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>Microsoft collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Microsoft account, submit a search query to Bing, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookies</a>, and receiving error reports or usage data from software running on your device.</p><p>We also obtain data from third parties. For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain products to your location.</p><p>You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.</p><p>The data we collect depends on the products and features you use, and can include the following:</p><p><strong>Name and contact data</strong>. We collect your first and last name, email address, postal address, phone number, and other similar contact data.\r\n</p><p><strong>Credentials</strong>. We collect passwords, password hints, and similar security information used for authentication and account access.</p><p><strong>Demographic data</strong>. We collect data about you such as your age, gender, country, and preferred language.</p><p><strong>Payment data</strong>. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.</p><p><strong>Usage data</strong>. We collect data about how you and your device interact with Microsoft and our products. For example, we collect:</p><ul><li><em>Product use data</em>. We collect data about the features you use, the items you purchase, and the web pages you visit. This data includes your voice and text interactions with Bing, Cortana, and our chat bots.</li><li><em>Device data</em>. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.</li><li><em>Error reports and performance data</em>. We collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.</li><li><em>Support Data</em>. When you engage Microsoft for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with Microsoft support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.</li></ul><p><strong>Interests and favorites</strong>. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.</p><p><strong>Contacts and relationships</strong>. We collect data about your contacts and relationships if you use a Microsoft product to manage contacts, or to communicate or interact with other people or organizations.</p><p><strong>Location data</strong>. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.</p><p><strong>Content</strong>. We collect content of your files and communications when necessary to provide you with the products you use. For example, if you receive an email using Outlook.com or Exchange Online, we need to collect the content of that email to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Examples of this data include: the content of your documents, photos, music, or videos you upload to a Microsoft service such as OneDrive, as well as the content of your communications sent or received using Microsoft products such Outlook.com or Skype, including the:</p><ul><li>subject line and body of an email,</li><li>text or other content of an instant message,</li><li>audio and video recording of a video message, and</li><li>audio recording and transcript of a voice message you receive or a text message you dictate.</li></ul><p>We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our retail stores or other facilities, your image may be captured by our security cameras.</p><p>Product-specific sections below describe data collection practices applicable to use of those products.</p></span></div><div class="divModuleDescription"><span id="Header">How We Use Personal Data</span><span id="navigationHeader">How We Use Personal Data</span><span id="moduleName">mainhowweusepersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help show more relevant ads, whether in our own products like MSN and Bing, or in products offered by third parties. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>Microsoft uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help show more relevant ads, whether in our own products like MSN and Bing, or in products offered by third parties. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.</p><p>\r\n Microsoft uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) for some products, to show advertising.\r\n</p><p>\r\n In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. For example,\r\n <a class="mscom-link" href="#maincortanamodule">Cortana</a> can use the favorite sports teams you add to the\r\n <a class="mscom-link" href="#mainmainmodule">MSN</a> Sports app to provide information relevant to your interests, or\r\n <a id="mainwindowsstoremodulefromHowWeUsePersonalData" class="mscom-link" href="#mainwindowsstoremodule">Windows Store</a> can use information about the apps and services you use to make personalized app recommendations. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.\r\n</p><p><strong>Providing and improving our products</strong>. We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support. Examples of such uses include the following.\r\n</p><ul><li><strong>Providing the Products</strong>. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your product experiences based on your activities, interests and location.\r\n </li><li><strong>Customer support</strong>. We use data to diagnose product problems, repair customers\' devices, and provide other customer care and support services.\r\n </li><li><strong>Product activation</strong>. We use data - including device and application type, location, and unique device, application, network and subscription identifiers - to activate software and devices that require activation.\r\n </li><li><strong>Product Improvement</strong>. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks in Bing to improve the relevancy of the search results, using usage data to determine what new features to prioritize, or using audio recordings from voice input features to improve speech recognition accuracy.\r\n </li><li><strong>Security, Safety and Dispute Resolution</strong>. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, many of our communications and file syncing products systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links; and we may block delivery of a communication or remove content if it violates our terms.\r\n </li><li><strong>Business Operations</strong>. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.\r\n </li></ul><p><strong>Communications</strong>. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. For information about managing email subscriptions and promotional communications, please visit the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Controls</a> section of this privacy statement.\r\n</p><p><strong>Advertising</strong>. Many of our products are supported by advertising. We share data we collect with third parties such as AOL and AppNexus so that they can select and deliver some of the ads you see on our sites and apps, as well as other sites and apps serviced by these partners. The ads that you see may be selected based on your current location, search query, or the content you are viewing. Other ads are targeted based on your likely interests or other information learned about you over time using demographic data, search queries, interests and favorites, usage data from our own sites and apps and the sites and apps of our advertisers and partners, and location data - which we refer to as "interest-based advertising" in this statement. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used. Microsoft does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. <strong>You can opt out of receiving interest-based advertising from Microsoft by visiting our <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a></strong>. More information about advertising controls is available in the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Controls</a> section of this privacy statement. Further details regarding our advertising-related uses of data include:\r\n</p><ul><li><strong>Advertising Industry Best Practices and Commitments</strong>. Microsoft is a member of the\r\n <a target="_blank" class="mscom-link" href="http://www.networkadvertising.org/">Network Advertising Initiative</a> (NAI) and adheres to the NAI Code of Conduct. We also adhere to the following self-regulatory programs:\r\n\r\n <ul><li>In the US:\r\n <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkId=304134">Digital Advertising Alliance (DAA)</a></li><li>In Europe:\r\n <a target="_blank" class="mscom-link" href="http://www.youronlinechoices.com/">European Interactive Digital Advertising Alliance (EDAA)</a></li><li>In Canada:\r\n <a target="_blank" class="mscom-link" href="http://www.youradchoices.ca/">Ad Choices: Digital Advertising Alliance of Canada (DAAC)</a> /\r\n <a target="_blank" class="mscom-link" href="http://www.youradchoices.ca/fr">Choix de Pub: l\'Alliance de la publicit\xe9 num\xe9rique du Canada (DAAC)</a></li></ul></li><li><strong>Health-Related Ad Targeting</strong>. In the United States, we provide interest-based advertising based on a limited number of standard, non-sensitive health-related interest categories, including allergies, arthritis, cholesterol, cold and flu, diabetes, gastrointestinal health, headache / migraine, healthy eating, healthy heart, men\u2019s health, oral health, osteoporosis, skin health, sleep, and vision / eye care. We will also target ads based on custom, non-sensitive health-related interest categories as requested by advertisers.\r\n </li><li><strong>Children and Advertising</strong>. We do not deliver interest-based advertising to children whose birthdate in their Microsoft account identifies them as under 13 years of age.\r\n </li><li><strong>Data Retention</strong>. For interest-based advertising, we retain data for no more than 13 months, unless we obtain your consent to retain the data longer.\r\n </li><li><strong>Data Sharing</strong>. In some cases, we share with advertisers reports about the data we have collected on their sites or ads. Advertisers may choose to place our\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">web beacons</a>\xa0on their sites in order to allow Microsoft to collect information on their sites such as activities, purchases and visits; we use this data on behalf of our advertising customers to help target their ads. We also share data directly with service providers (such as AOL and AppNexus) to permit them to provide services on our behalf or to partner with us in selecting and serving ads for our advertising partners.\r\n </li><li><strong>Data Collected by Other Advertising Companies</strong>. Advertisers sometimes include their own\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">web beacons</a> (or those of their other advertising partners) within their advertisements that we display, enabling them to set and read their own\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookie</a>. Additionally, Microsoft partners with third-party ad companies to help provide some of our advertising services, and we also allow other third-party ad companies to display advertisements on our sites. These third parties may place cookies on your computer and collect data about your online activities across websites or online services. These companies currently include, but are not limited to:\r\n <a target="_blank" class="mscom-link" href="http://www.a9.com/">A9</a>,\r\n <a target="_blank" class="mscom-link" href="http://advertising.aol.com/">AOL Advertising</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.appnexus.com/">AppNexus</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.criteo.com/">Criteo</a>,\r\n <a target="_blank" class="mscom-link" href="https://www.facebook.com/help/568137493302217">Facebook</a>,\r\n <a target="_blank" class="mscom-link" href="http://www.mediamath.com/">MediaMath</a>,\r\n <a target="_blank" class="mscom-link" href="http://ad-choices.nuggad.net/">nugg.adAG</a>,\r\n <a target="_blank" class="mscom-link" href="http://rocketfuel.com/">Rocket Fuel</a>,\r\n <a target="_blank" class="mscom-link" href="http://advertising.yahoo.com/">Yahoo!</a>. You may find more information on each company\'s practices, including the choices it offers, by clicking on the company names above. Many of them are also members of the\r\n <a target="_blank" class="mscom-link" href="http://www.networkadvertising.org/managing/opt_out.aspx">NAI</a> or\r\n <a target="_blank" class="mscom-link" href="http://www.aboutads.info/choices/">DAA</a>, which each provide a simple way to opt out of ad targeting from participating companies.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Reasons We Share Personal Data</span><span id="navigationHeader">Reasons We Share Personal Data</span><span id="moduleName">mainreasonswesharepersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>\r\nWe share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Microsoft.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>\r\n We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. \r\n</p><p>\r\n In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we\'ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.\r\n</p><p>\r\n Finally, we will access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails in Outlook.com, or files in private folders on OneDrive), when we have a good faith belief that doing so is necessary to: \r\n</p><ol><li>comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; </li><li>protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; </li><li>operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or </li><li>protect the rights or property of Microsoft, including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customer\'s private content ourselves, but we may refer the matter to law enforcement. </li></ol><p>\r\n For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Transparency Report, available at <a target="_blank" class="mscom-link" href="https://microsoft.com/about/corporatecitizenship/en-us/reporting/transparency">microsoft.com/about/corporatecitizenship/en-us/reporting/transparency</a>.\r\n</p><p>\r\n Please note that some of our products include links to products of third parties whose privacy practices differ from Microsoft\'s. If you provide personal data to any of those products, your data is governed by their privacy statements.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">How to Access &amp; Control Your Personal Data</span><span id="navigationHeader">How to Access &amp; Control Your Personal Data</span><span id="moduleName">mainhowtoaccesscontrolyourdatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>You can view or edit your personal data online for many Microsoft products. You can also make choices about Microsoft\'s collection and use of your data. How you can access or control your personal data will depend on which products you use.</p><p>You can always choose whether you wish to receive promotional email, SMS messages, telephone calls and postal mail from Microsoft. You can also opt out from receiving interest-based advertising from Microsoft by visiting our <a target="_blank" class="mscom-link" href="http://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a>.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription" loc="true"><p></p><p>\r\n You can view or edit your personal data online for many Microsoft products. You can also make choices about Microsoft\'s collection and use of your data. How you can access or control your personal data will depend on which products you use. For example:\r\n</p><ul><li><strong>Microsoft account</strong>. If you wish to access or edit the profile information and payment information in your\r\n <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, change your password, add security information or close your account, you can do so by visiting\r\n <a target="_blank" class="mscom-link" href="https://account.microsoft.com">account.microsoft.com</a>. From here, you can also access controls for other Microsoft products.</li><li><strong>Bing and Cortana</strong>. You can access or clear your Bing search history, redeem Bing Rewards, view and modify interests, and manage other Cortana data at\r\n <a target="_blank" class="mscom-link" href="https://www.bing.com/account/general">www.bing.com/account/general</a>. <strong></strong></li><li><strong>Skype</strong>. If you wish to access or edit the profile information and payment information in your Skype account or change your password, you can sign into your account at\r\n <a target="_blank" class="mscom-link" href="https://login.skype.com/login">login.skype.com/login</a>. </li><li><strong>Xbox</strong>. If you use Xbox Live or Xbox.com, you can view or edit your personal data, including billing and account information, privacy settings, online safety and data sharing preferences by accessing\r\n <a target="_blank" class="mscom-link" href="http://live.xbox.com/MyXbox/Profile">My Xbox</a> on the Xbox console or on the Xbox.com website. </li><li><strong>Microsoft Store</strong>. You can access your Microsoft Store profile and account information by visiting\r\n <a target="_blank" class="mscom-link" href="https://www.microsoftstore.com/">www.microsoftstore.com/</a> and clicking on "View account" or "Order history." </li><li><strong>Microsoft.com</strong>. You can access and update your profile on microsoft.com by visiting the\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/?linkid=317027">Microsoft.com Profile Center</a>. If you have a Microsoft Developer Network public profile, you can access and edit it at\r\n <a target="_blank" class="mscom-link" href="https://connect.microsoft.com/profile.aspx">connect.microsoft.com/profile.aspx</a>.\r\n </li></ul><p>\r\n If you cannot access certain personal data collected by Microsoft via the links above or directly through the Microsoft products you use, you can always contact Microsoft by using our\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=321116">web form</a>. We will respond to requests to access or delete your personal data within 30 days.\r\n</p><p><strong>Your Communications Preferences</strong></p><p>\r\n You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal\r\n <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, and viewing your <a class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=243191">communication permissions</a> where you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkId=243189">web form</a>. These choices do not apply to mandatory service communications that are part of certain Microsoft services, or to surveys or other informational communications that have their own unsubscribe method.\r\n</p><p><strong>Your Advertising Choices</strong></p><p>\r\n You may opt out of receiving interest-based advertising from Microsoft by visiting our\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/?LinkID=286759">opt-out page</a>. When you opt out, your selection will be stored in a\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">cookie</a> that is specific to the web browser you are using. The opt-out cookie has an expiration date of five years. If you delete the cookies on your device, you will need to opt out again.\r\n</p><p>You can also link your opt-out choice with your personal Microsoft account. It will then apply on any device where you use\xa0that account, and will continue to apply until someone signs in with a different personal Microsoft account on that device. If you delete the cookies on your device, you will need to sign in again for the settings to apply.</p><p>\r\n For advertising that appears in apps on Windows, you may use the opt-out linked to your personal Microsoft account, or opt out of interest-based advertising by turning off the\r\n <a id="mainadvertisingidmodulefromHowtoAccess" class="mscom-link" href="#mainadvertisingidmodule">advertising ID</a> in Windows Settings.\r\n</p><p>\r\n Because the data used for interest-based advertising is also used for other necessary purposes (including providing our products, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected. Nor does it mean you will stop getting ads or see fewer ads. However, if you do opt out, the ads you receive will no longer be interest-based and may be less relevant to your interests.\r\n</p><p><strong>Browser-Based Controls</strong></p><ul><li><strong>Cookie Controls</strong>. Relevant browser-based cookie controls are described in the\r\n <a class="mscom-link" href="#maincookiessimilartechnologiesmodule">Cookies</a> section of this privacy statement.\r\n </li><li><strong>Tracking Protection</strong>. Internet Explorer (versions 9 and up) has a feature called Tracking Protection that will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. By limiting calls to these sites, the browser will limit the information these third-party sites can collect about you.\r\n </li><li><strong>Browser Controls for "Do Not Track."</strong> Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, Microsoft services do not currently respond to browser DNT signals. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving interest-based advertising from Microsoft as described above.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Cookies &amp; Similar Technologies</span><span id="navigationHeader">Cookies &amp; Similar Technologies</span><span id="moduleName">maincookiessimilartechnologiesmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our websites and online services are performing. Microsoft apps use other identifiers, such as the advertising ID in Windows, for similar purposes. \r\n</p><p>We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers. \t\r\n</p><p>You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products.\r\n</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription" loc="true"><p>\r\n Microsoft uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Microsoft apps use other identifiers, such as the <a class="mscom-link" href="#mainadvertisingidmodule">advertising ID</a> in Windows, for similar purposes, and many of our websites and applications also contain web beacons or other similar technologies, as described below.\r\n</p><p><strong>Our Use of Cookies and Similar Technologies</strong></p><p>Microsoft uses cookies and similar technologies for several purposes, depending on the product, including:</p><ul style="list-style-type: disc;"><li><strong>Storing your Preferences and Settings</strong>. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, if you enter your city or postal code to get local news or weather information on a Microsoft website, we may store that data in a cookie so that you will see the relevant local information when you return to the site. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.</li><li><strong>Sign-in and Authentication</strong>. When you sign into a website using your personal <a class="mscom-link" href="#mainmicrosoftaccountmodule">Microsoft account</a>, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. </li><li><strong>Interest-Based Advertising</strong>. Microsoft uses cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising from Microsoft as described in the\xa0<a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Control</a>\xa0section of this privacy statement. </li><li><strong>Analytics</strong>. In order to provide our products, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products. </li></ul><p>\r\n Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:\r\n</p><table border="1" cellpadding="5" cellspacing="5"><tbody><tr><td><strong>Cookie name</strong><strong></strong></td><td><strong>Description</strong></td></tr><tr><td><p>MUID</p></td><td><p>Identifies unique web browsers visiting Microsoft sites. It is used for advertising, site analytics and other operational purposes.</p></td></tr><tr><td><p>ANON</p></td><td><p>Contains the ANID, a unique identifier derived from your Microsoft account, which is used for advertising, personalization, and operational purposes. It is also used to preserve your choice to opt out of interest-based advertising from Microsoft, if you have chosen to associate the opt-out with your Microsoft account.</p></td></tr><tr><td><p>CC</p></td><td><p>Contains a country code as determined from your IP address.</p></td></tr><tr><td><p>RPSTAuth, MSNRPSAuth, KievRPSAuth</p></td><td><p>Helps to authenticate you when you sign in with your Microsoft account.</p></td></tr><tr><td><p>NAP</p></td><td><p>Contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Microsoft account profile.</p></td></tr><tr><td><p>MH</p></td><td><p>Appears on co-branded sites where Microsoft is partnering with an advertiser. This cookie identifies the advertiser so the right ad is selected.</p></td></tr><tr><td><p>TOptOut</p></td><td><p>Records your decision not to receive interest-based advertising delivered by Microsoft.</p></td></tr></tbody></table><p>\r\n In addition to the cookies Microsoft sets when you visit our websites, third parties may also set cookies when you visit Microsoft sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties\' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.\r\n</p><p><strong>How to Control Cookies</strong></p><p>\r\n Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking <strong>Settings\xa0&gt; Privacy\xa0&gt; Cookies.</strong> Instructions for blocking or deleting cookies in other browsers may be available in each browser\'s privacy or help documentation.\r\n</p><p>\r\n Certain features of Microsoft products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.\r\n</p><p>\r\n Additional privacy controls that can impact cookies, including the Tracking Protection feature of Microsoft browsers, are described in the\r\n <a class="mscom-link" href="#mainhowtoaccesscontrolyourdatamodule">Access and Control</a> section of this privacy statement.\r\n</p><p><strong>Our Use of Web Beacons and Analytics Services</strong></p><p>Microsoft web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them. </p><p>In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on a Microsoft website results in a purchase or other action on the advertiser\'s website. </p><p>\r\n Finally, Microsoft products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). You can opt out of data collection or use by some of these analytics providers by clicking the following links:\r\n</p><ul><li>\r\n Flurry Analytics:\r\n <a target="_blank" class="mscom-link" href="https://dev.flurry.com/secure/optOut.do">dev.flurry.com/secure/optOut.do</a></li><li>\r\n Google Analytics:\r\n <a target="_blank" class="mscom-link" href="http://tools.google.com/dlpage/gaoptout">tools.google.com/dlpage/gaoptout</a> (requires you to install a browser add-on)\r\n </li><li>\r\n Kissmetrics:\r\n <a target="_blank" class="mscom-link" href="https://kissmetrics.com/user-privacy">kissmetrics.com/user-privacy</a></li><li>\r\n Mixpanel:\r\n <a target="_blank" class="mscom-link" href="https://mixpanel.com/optout">mixpanel.com/optout</a></li><li>\r\n Nielsen:\r\n <a target="_blank" class="mscom-link" href="http://www.nielsen-online.com/corp.jsp?section=leg_prs&amp;nav=1#Optoutchoices">www.nielsen-online.com/corp.jsp?section=leg_prs&amp;nav=1#Optoutchoices</a></li><li>\r\n Omniture (Adobe):\r\n <a target="_blank" class="mscom-link" href="http://www.d1.sc.omtrdc.net/optout.html">www.d1.sc.omtrdc.net/optout.html</a></li><li>\r\n Visible Measures:\r\n <a target="_blank" class="mscom-link" href="http://www.visiblemeasures.com/viewer-settings-opt-out">www.visiblemeasures.com/viewer-settings-opt-out</a></li><li>\r\n WebTrends:\r\n <a target="_blank" class="mscom-link" href="https://ondemand.webtrends.com/support/optout.asp">ondemand.webtrends.com/support/optout.asp</a></li></ul><strong>Other Similar Technologies</strong><p>\r\n In addition to standard cookies and web beacons, our products can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior. These technologies include Local Shared Objects (or "Flash cookies") and Silverlight Application Storage.\r\n</p><p><strong>Local Shared Objects or "Flash cookies."</strong> Web sites that use Adobe Flash technologies can use Local Shared Objects or "Flash cookies" to store data on your computer. To manage or block Flash cookies, go to\r\n <a target="_blank" class="mscom-link" href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html">www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html</a>.\r\n</p><p><strong>Silverlight Application Storage.</strong> Web sites or applications that use Microsoft Silverlight technology also have the ability to store data by using Silverlight Application Storage. To learn how to manage or block such storage, see the\r\n <a class="mscom-link" href="#mainsilverlightmodule">Silverlight</a> section of this statement.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Microsoft account</span><span id="navigationHeader">Microsoft account</span><span id="moduleName">mainmicrosoftaccountmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>With a Microsoft account, you can sign into Microsoft products, as well as those of select Microsoft Partners. Signing into your account can enable improved personalization, provide seamless and consistent experiences across products and devices, and help you access and use cloud data storage and other enhanced features and settings.</p><p>When you sign into your account to access a product, we create a record of that sign in. If you sign into a third-party service with your Microsoft account, you will be asked to consent to share the account data required by that service.</p></span><div class="printDetailedContent" style="display: block;">Full text</div><span class="Description" id="LongDescription"><p>With a Microsoft account, you can sign into Microsoft products, as well as those of select Microsoft partners. When you create your own Microsoft account, we refer to that account as a personal Microsoft account. When you sign into products that use Microsoft Azure Active Directory (AAD) with an email address from your employer or school, we refer to that account as a work or school account.</p><p><strong>Creating and using your personal Microsoft account</strong>. When you create a personal Microsoft account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some products, such as those involving payment, require a real name, you can sign into and use some Microsoft products without providing your real name. Some data you provide, such as your display name, email address and phone number, can be used to help others find and connect with you within Microsoft products. For example, people who know your display name, email address or phone number can use it to search for you on Skype and send you an invite to connect with them. Note that if you use a work or school email address to create a personal Microsoft account, and your employer or school that issued that address begins managing that account with Azure Active Directory (AAD), you will need to update the email address associated with your personal Microsoft account in order to continue accessing Microsoft products that do not use AAD (such as Xbox Live).\r\n</p><p><strong>Signing in</strong>. When you sign into your Microsoft account, we create a record of your sign-in, which includes the date and time, information about the product you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.</p><p><strong>Signing into Microsoft</strong>. Signing into your account enables improved personalization, provides seamless and consistent experiences across products and devices, and allows you to access and use cloud data storage and other enhanced features and settings. When you sign into your account, you will stay signed in until you sign out. If you add your Microsoft account to a Windows device (version 8 or higher), Windows will automatically sign you into products that use Microsoft account that you access on that device. When you are signed in, some products will display your name or username and your profile photo (if you have added one to your profile) as part of your use of Microsoft products, including in your communications, social interactions and public posts.</p><p><strong>Signing into third-party products</strong>. If you sign into a third-party product with your Microsoft account, you will be asked to consent to share the account data required by that product. The third party will also receive the version number assigned to your account (a new version number is assigned each time you change your sign-in data); and whether your account has been deactivated. The third party can use or share your data according to its own practices and policies. If you have consented to share your profile data, the third party may display your name or username and your profile photo (if you have added one to your profile) when you are signed in to that third-party product. <strong>You should carefully review the privacy statement for each product you sign into to determine how it will use the data it collects.</strong></p><p><strong>Personal Microsoft accounts received from third parties</strong>. If you received your personal Microsoft account from a third party, like an Internet service provider, that third party may have rights over your account, including the ability to access or delete your Microsoft account. <strong>You should carefully review any additional terms the third party provided you to understand what it can do with your account.</strong></p><p><strong>Connecting your personal Microsoft account to your social network accounts</strong>. You may connect your personal Microsoft account to your accounts on social networks such as Facebook, Twitter or LinkedIn in order to access data from those social networks from within Microsoft products. If you choose to do so, we will store data about your social network accounts on our servers so that we can display updated data from your social network account. You can disconnect a social network account from your personal Microsoft account at any time at <a target="_blank" class="mscom-link" href="https://profile.live.com/services">profile.live.com/services</a>.\r\n</p><p><strong>Using work or school accounts</strong>. If your employer or school uses Azure Active Directory (AAD) to issue and manage the account it provides you, you can use your work or school account to sign into Microsoft products that use AAD (such as Office 365 or Skype for Business). If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification. If you sign into Microsoft products with a work or school account, the owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files. Your use of the products may be subject to your organization\'s policies, if any. Microsoft is not responsible for the privacy or security practices of these organizations, which may differ from those of Microsoft. If your organization is administering your use of Microsoft products, please direct your privacy inquiries to your administrator.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Other Important Privacy Information</span><span id="navigationHeader">Other Important Privacy Information</span><span id="moduleName">mainotherimportantprivacyinformationmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Below you will find additional privacy information you may find important. You can also find more information on Microsoft\'s commitment to protecting your privacy at <a target="_blank" class="mscom-link" href="https://privacy.microsoft.com">privacy.microsoft.com</a>.\t\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Security of Personal Data</span><span id="navigationHeader">Security of Personal Data</span><span id="moduleName">mainsecurityofpersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.\t\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Where We Store and Process Personal Data</span><span id="navigationHeader">Where We Store and Process Personal Data</span><span id="moduleName">mainwherewestoreandprocessdatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Personal data collected by Microsoft may be stored and processed in your region, in the United States or in any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.</p><p>\r\n When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. </p><p>As described in our Privacy Shield certification, we also participate in the EU-U.S. Privacy Shield framework. Microsoft adheres to the principles of the Privacy Shield with respect to personal data transferred from the European Economic Area in reliance on the Privacy Shield. If third-party agents process personal data on our behalf in a manner inconsistent with the Privacy Shield Principles, we remain liable unless we prove we are not responsible for the event giving rise to the damage. The U.S. Department of Commerce lists the participants in the Privacy Shield at\r\n <a target="_blank" class="mscom-link" href="https://www.privacyshield.gov/list">https://www.privacyshield.gov/list</a>.</p><p>If you have a question or complaint related to Microsoft\u2019s participation in the Privacy Shield, we encourage you to contact us via our web form. For any complaints related to the Privacy Shield that cannot be resolved with Microsoft directly, we have chosen to cooperate with a panel established by the European Data Protection Authorities (DPAs) for resolving disputes. Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, binding arbitration is available to address residual complaints not resolved by other means. Microsoft is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).</p><p>Microsoft also adheres to both the Swiss-U.S. Safe Harbor privacy principles and the EU-U.S. Privacy Shield privacy principles regarding the collection, use, and retention of personal data from Switzerland. Microsoft does not make any representations related to the effect of that adherence under Swiss law.</p></span></div><div class="divModuleDescription"><span id="Header">Our Retention of Personal Data</span><span id="navigationHeader">Our Retention of Personal Data</span><span id="moduleName">mainOurretentionofpersonaldatamodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. For example:</p><ul><li>For Bing search queries, we de-identify stored queries by removing the entirety of the IP address after 6 months, and cookie IDs and other cross-session identifiers after 18 months. </li><li>In Outlook.com, when your Deleted Items folder is emptied, those emptied items remain in our system for up to 30 days before final deletion. </li><li>\r\n If you remove a credit card from your account, Microsoft will retain transaction records containing your credit card number for as long as reasonably necessary to complete any existing transactions, to comply with Microsoft\'s legal and reporting requirements, and for the detection and prevention of fraud.\r\n </li></ul></span></div><div class="divModuleDescription"><span id="Header">Collection of Data From Children</span><span id="navigationHeader">Collection of Data From Children</span><span id="moduleName">maincollectionofdatafromchildrenmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>When a Microsoft product collects age it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more data than is necessary to provide the product. </p><p>Once parental consent is granted, the child\'s account is treated much like any other account. The child may have access to communication services like email, instant messaging and online message boards and may be able to communicate freely with other users of all ages.</p><p>\r\n Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children\'s personal data. For example, parents can access their personal\r\n <a target="_blank" class="mscom-link" href="https://go.microsoft.com/FWLink/p/?LinkID=238657">Microsoft account</a> and click on "Permissions." For users of Minecraft and other Mojang games, parents can contact us at\r\n <a target="_blank" class="mscom-link" href="https://account.mojang.com/terms#contact">account.mojang.com/terms#contact</a>.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Preview Releases</span><span id="navigationHeader">Preview Releases</span><span id="moduleName">mainpreviewreleasesmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>Microsoft offers preview, insider, beta or other pre-release products and features ("previews") to enable you to evaluate them while providing feedback, including performance and usage data, to Microsoft. As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products. If you participate in previews, we may contact you about your feedback or your interest in continuing to use the product after general release.\r\n</p></span></div><div class="divModuleDescription"><span id="Header">Changes to This Privacy Statement</span><span id="navigationHeader">Changes to This Privacy Statement</span><span id="moduleName">mainchangestothisprivacystatementmodule</span><div class="printsummary" style="display: block;">Summary</div><span class="Description" id="ShortDescription"><p>\r\n We will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement and describe the changes in the <a target="_blank" class="mscom-link" href="https://go.microsoft.com/fwlink/p/?LinkId=780766">Change History</a> page. If there are material changes to the statement or in how Microsoft will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Microsoft is protecting your information. \r\n</p></span></div><div class="divModuleDescription"><span id="Header">How to Contact Us</span><span id="navigationHeader">How to Contact Us</span><span id="moduleName">mainhowtocontactus DEBUG:scrapy.core.engine:Crawled (200) <GET https://telegram.org/privacy> (referer: None) 2016-12-05 21:28:09 [scrapy] DEBUG: Crawled (200) <GET https://telegram.org/privacy> (referer: None) INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:09 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:09 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 242, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 204493, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 9, 827022), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 77, 'log_count/INFO': 40, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 319315)} 2016-12-05 21:28:09 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 242, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 204493, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 9, 827022), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 77, 'log_count/INFO': 40, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 319315)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:09 [scrapy] INFO: Spider closed (finished) DEBUG:policies:in handle response 2016-12-05 21:28:09 [policies] DEBUG: in handle response DEBUG:policies:wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log 2016-12-05 21:28:09 [policies] DEBUG: wroten log ok /app/log/2016-12-05T21-28-04_ok_url.log DEBUG:page_watcher_scraper.util:{'name': 'policies', 'time': '2016-12-05T21-28-09', 'item': 'telegram.org_privacy'} 2016-12-05 21:28:09 [page_watcher_scraper.util] DEBUG: {'name': 'policies', 'time': '2016-12-05T21-28-09', 'item': 'telegram.org_privacy'} DEBUG:page_watcher_scraper.util:saving html /app/html/2016-12-05T21-28-09-policies-telegram.org_privacy.html 2016-12-05 21:28:09 [page_watcher_scraper.util] DEBUG: saving html /app/html/2016-12-05T21-28-09-policies-telegram.org_privacy.html DEBUG:page_watcher_scraper.pipelines:writing policy to file /app/page-watcher-data/telegram/telegram/privacy_policy.txt 2016-12-05 21:28:09 [page_watcher_scraper.pipelines] DEBUG: writing policy to file /app/page-watcher-data/telegram/telegram/privacy_policy.txt DEBUG:scrapy.core.scraper:Scraped from <200 https://telegram.org/privacy> {'content': u'<div class="tl_page">\n <div id="dev_page_content_wrap" class=" ">\n <div class="dev_page_bread_crumbs"></div>\n <h1 id="dev_page_title" dir="auto">Privacy Policy</h1>\n \n <div id="dev_page_content" dir="auto"><blockquote>\n<p>You don\'t have to take our word on all of this. Telegram is an open source project. Anyone can study our <a href="https://core.telegram.org/api">API</a>, <a href="https://core.telegram.org/mtproto">Protocol</a> and <a href="/apps#source-code">Source Code</a> and make an informed decision.</p>\n</blockquote>\n<h3><a class="anchor" name="1-sharing-data" href="#1-sharing-data"><i class="anchor-icon"></i></a>1. Sharing data</h3>\n<p>We never share your data with anyone. No.</p>\n<h3><a class="anchor" name="2-storing-data" href="#2-storing-data"><i class="anchor-icon"></i></a>2. Storing data</h3>\n<p>Telegram only stores the data it needs to function properly \u2014 for as long as you want Telegram to function.</p>\n<h5><a class="anchor" name="cloud-chats" href="#cloud-chats"><i class="anchor-icon"></i></a>Cloud Chats</h5>\n<p>Telegram is a cloud service. We store messages, photos, videos and documents from your <em>cloud chats</em> on our servers, so that you can access your data from any of your devices anytime and use our instant server search to quickly access your messages from waaay back. All data is stored heavily encrypted and the encryption keys in each case are stored in several other DCs in different jurisdictions. This way local engineers or physical intruders cannot get access to user data.</p>\n<h5><a class="anchor" name="secret-chats" href="#secret-chats"><i class="anchor-icon"></i></a>Secret Chats</h5>\n<p><em>Secret chats</em> use end-to-end encryption. This means that all data is encrypted with a key that only you and the recipient know. There is <strong>no way</strong> for us or anybody else without direct access to your device to learn what content is being sent in those messages. We do not store your secret chats on our servers. We also do not keep any logs for messages in secret chats, so after a short period of time we no longer know who or when you messaged via secret chats. For the same reasons secret chats are not available in the cloud \u2014 you can only access those messages from the device they were sent <em>to</em> or <em>from</em>.</p>\n<h5><a class="anchor" name="media-in-secret-chats" href="#media-in-secret-chats"><i class="anchor-icon"></i></a>Media in Secret Chats</h5>\n<p>When you send photos, videos or files via secret chats, before being uploaded each item is encrypted with a separate key, not known to the server. This key and the file\u2019s location are then encrypted again, this time with the secret chat\u2019s key \u2014 and sent to your recipient. He can then download and decipher the file. This means that the file is technically on one of Telegram\u2019s servers, but it looks like a piece of random indecipherable garbage to everyone except for you and the recipient. We don\u2019t know what this random data stands for and we have no idea which particular chat it belongs to. We periodically purge this random data from our servers to save disk space.</p>\n<h5><a class="anchor" name="contacts" href="#contacts"><i class="anchor-icon"></i></a>Contacts</h5>\n<p>Telegram uses phone numbers as unique identifiers, so that it is easy for you to switch from other messaging apps (SMS, WhatsApp, etc.) and retain your social graph. We ask your permission before syncing your contacts.</p>\n<p>We store your contacts in order to notify you as soon as one of your contacts signs up for Telegram and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.</p>\n<h5><a class="anchor" name="your-e-mail-address" href="#your-e-mail-address"><i class="anchor-icon"></i></a>Your e-mail address</h5>\n<p>When you enable 2-step-verification for your account, you can opt to set up a password recovery email. This address will only be used to send you a password recovery code, if you forget it. That\'s right: no marketing or \u201cwe miss you\u201d bullshit.</p>\n<h3><a class="anchor" name="3-deleting-data" href="#3-deleting-data"><i class="anchor-icon"></i></a>3. Deleting data</h3>\n<h5><a class="anchor" name="accounts" href="#accounts"><i class="anchor-icon"></i></a>Accounts</h5>\n<p>If you would like to delete your account, you can do this on the <a href="https://telegram.org/deactivate">deactivation page</a>. Deleting your account permanently removes all your <strong>messages</strong>, <strong>groups</strong> and <strong>contacts</strong>. This action must be confirmed via your Telegram account and cannot be undone.</p>\n<h5><a class="anchor" name="messages" href="#messages"><i class="anchor-icon"></i></a>Messages</h5>\n<p>Everything you delete is deleted forever. Except for cats.<br>We never delete your funny cat pictures, we love them too much.</p>\n<p>When you delete a message, you delete it from your message history. This means that a copy still stays on the server as part of your partner\u2018s message history. As soon as your partner deletes it too, it\u2019s gone forever. Telegram is a non-commercial project and we value the disk space on our servers greatly.</p>\n<h4><a class="anchor" name="self-destructing-messages" href="#self-destructing-messages"><i class="anchor-icon"></i></a>Self-destructing messages</h4>\n<p>Messages in Secret Chats can be ordered to <a href="/faq#q-how-do-self-destructing-messages-work">self-destruct</a>. As soon as such a message is <a href="/faq#q-what-do-the-green-checks-mean">read</a> (2 checks appear), the countdown starts. When the time is out, both devices participating in a secret chat are instructed to delete the message (photo, video, etc.).</p>\n<h4><a class="anchor" name="account-self-destruction" href="#account-self-destruction"><i class="anchor-icon"></i></a>Account self-destruction</h4>\n<p>Telegram is not a commercial organization and we value our disk space greatly. If you stop using Telegram and do not login for at least 6 months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.</p>\n<p>This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is 6 months, accounts that have last been active before November 19, 2014 self-destructed in May, 2015.</p>\n</div>\n \n</div>\n \n </div>'} 2016-12-05 21:28:09 [scrapy] DEBUG: Scraped from <200 https://telegram.org/privacy> {'content': u'<div class="tl_page">\n <div id="dev_page_content_wrap" class=" ">\n <div class="dev_page_bread_crumbs"></div>\n <h1 id="dev_page_title" dir="auto">Privacy Policy</h1>\n \n <div id="dev_page_content" dir="auto"><blockquote>\n<p>You don\'t have to take our word on all of this. Telegram is an open source project. Anyone can study our <a href="https://core.telegram.org/api">API</a>, <a href="https://core.telegram.org/mtproto">Protocol</a> and <a href="/apps#source-code">Source Code</a> and make an informed decision.</p>\n</blockquote>\n<h3><a class="anchor" name="1-sharing-data" href="#1-sharing-data"><i class="anchor-icon"></i></a>1. Sharing data</h3>\n<p>We never share your data with anyone. No.</p>\n<h3><a class="anchor" name="2-storing-data" href="#2-storing-data"><i class="anchor-icon"></i></a>2. Storing data</h3>\n<p>Telegram only stores the data it needs to function properly \u2014 for as long as you want Telegram to function.</p>\n<h5><a class="anchor" name="cloud-chats" href="#cloud-chats"><i class="anchor-icon"></i></a>Cloud Chats</h5>\n<p>Telegram is a cloud service. We store messages, photos, videos and documents from your <em>cloud chats</em> on our servers, so that you can access your data from any of your devices anytime and use our instant server search to quickly access your messages from waaay back. All data is stored heavily encrypted and the encryption keys in each case are stored in several other DCs in different jurisdictions. This way local engineers or physical intruders cannot get access to user data.</p>\n<h5><a class="anchor" name="secret-chats" href="#secret-chats"><i class="anchor-icon"></i></a>Secret Chats</h5>\n<p><em>Secret chats</em> use end-to-end encryption. This means that all data is encrypted with a key that only you and the recipient know. There is <strong>no way</strong> for us or anybody else without direct access to your device to learn what content is being sent in those messages. We do not store your secret chats on our servers. We also do not keep any logs for messages in secret chats, so after a short period of time we no longer know who or when you messaged via secret chats. For the same reasons secret chats are not available in the cloud \u2014 you can only access those messages from the device they were sent <em>to</em> or <em>from</em>.</p>\n<h5><a class="anchor" name="media-in-secret-chats" href="#media-in-secret-chats"><i class="anchor-icon"></i></a>Media in Secret Chats</h5>\n<p>When you send photos, videos or files via secret chats, before being uploaded each item is encrypted with a separate key, not known to the server. This key and the file\u2019s location are then encrypted again, this time with the secret chat\u2019s key \u2014 and sent to your recipient. He can then download and decipher the file. This means that the file is technically on one of Telegram\u2019s servers, but it looks like a piece of random indecipherable garbage to everyone except for you and the recipient. We don\u2019t know what this random data stands for and we have no idea which particular chat it belongs to. We periodically purge this random data from our servers to save disk space.</p>\n<h5><a class="anchor" name="contacts" href="#contacts"><i class="anchor-icon"></i></a>Contacts</h5>\n<p>Telegram uses phone numbers as unique identifiers, so that it is easy for you to switch from other messaging apps (SMS, WhatsApp, etc.) and retain your social graph. We ask your permission before syncing your contacts.</p>\n<p>We store your contacts in order to notify you as soon as one of your contacts signs up for Telegram and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.</p>\n<h5><a class="anchor" name="your-e-mail-address" href="#your-e-mail-address"><i class="anchor-icon"></i></a>Your e-mail address</h5>\n<p>When you enable 2-step-verification for your account, you can opt to set up a password recovery email. This address will only be used to send you a password recovery code, if you forget it. That\'s right: no marketing or \u201cwe miss you\u201d bullshit.</p>\n<h3><a class="anchor" name="3-deleting-data" href="#3-deleting-data"><i class="anchor-icon"></i></a>3. Deleting data</h3>\n<h5><a class="anchor" name="accounts" href="#accounts"><i class="anchor-icon"></i></a>Accounts</h5>\n<p>If you would like to delete your account, you can do this on the <a href="https://telegram.org/deactivate">deactivation page</a>. Deleting your account permanently removes all your <strong>messages</strong>, <strong>groups</strong> and <strong>contacts</strong>. This action must be confirmed via your Telegram account and cannot be undone.</p>\n<h5><a class="anchor" name="messages" href="#messages"><i class="anchor-icon"></i></a>Messages</h5>\n<p>Everything you delete is deleted forever. Except for cats.<br>We never delete your funny cat pictures, we love them too much.</p>\n<p>When you delete a message, you delete it from your message history. This means that a copy still stays on the server as part of your partner\u2018s message history. As soon as your partner deletes it too, it\u2019s gone forever. Telegram is a non-commercial project and we value the disk space on our servers greatly.</p>\n<h4><a class="anchor" name="self-destructing-messages" href="#self-destructing-messages"><i class="anchor-icon"></i></a>Self-destructing messages</h4>\n<p>Messages in Secret Chats can be ordered to <a href="/faq#q-how-do-self-destructing-messages-work">self-destruct</a>. As soon as such a message is <a href="/faq#q-what-do-the-green-checks-mean">read</a> (2 checks appear), the countdown starts. When the time is out, both devices participating in a secret chat are instructed to delete the message (photo, video, etc.).</p>\n<h4><a class="anchor" name="account-self-destruction" href="#account-self-destruction"><i class="anchor-icon"></i></a>Account self-destruction</h4>\n<p>Telegram is not a commercial organization and we value our disk space greatly. If you stop using Telegram and do not login for at least 6 months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.</p>\n<p>This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is 6 months, accounts that have last been active before November 19, 2014 self-destructed in May, 2015.</p>\n</div>\n \n</div>\n \n </div>'} INFO:scrapy.core.engine:Closing spider (finished) 2016-12-05 21:28:09 [scrapy] INFO: Closing spider (finished) DEBUG:page_watcher_scraper.pipelines:closing policy file 2016-12-05 21:28:09 [page_watcher_scraper.pipelines] DEBUG: closing policy file INFO:scrapy.statscollectors:Dumping Scrapy stats: {'downloader/request_bytes': 218, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 11409, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 9, 950164), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 91, 'log_count/INFO': 49, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 309242)} 2016-12-05 21:28:09 [scrapy] INFO: Dumping Scrapy stats: {'downloader/request_bytes': 218, 'downloader/request_count': 1, 'downloader/request_method_count/GET': 1, 'downloader/response_bytes': 11409, 'downloader/response_count': 1, 'downloader/response_status_count/200': 1, 'finish_reason': 'finished', 'finish_time': datetime.datetime(2016, 12, 5, 21, 28, 9, 950164), 'item_scraped_count': 1, 'log_count/CRITICAL': 4, 'log_count/DEBUG': 91, 'log_count/INFO': 49, 'response_received_count': 1, 'scheduler/dequeued': 1, 'scheduler/dequeued/memory': 1, 'scheduler/enqueued': 1, 'scheduler/enqueued/memory': 1, 'start_time': datetime.datetime(2016, 12, 5, 21, 28, 5, 309242)} INFO:scrapy.core.engine:Spider closed (finished) 2016-12-05 21:28:09 [scrapy] INFO: Spider closed (finished) DEBUG:page_watcher:nothing changed, not committing/pushing 2016-12-05 21:28:10 [page_watcher] DEBUG: nothing changed, not committing/pushing

Statistics

Average successful run time: 9 minutes

Total run time: 2 days

Total cpu time used: 16 minutes

Total disk space used: 234 KB

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  • Manually ran revision ff197dcf and failed .
  • Created on morph.io

Scraper code

Python

page_watcher_scraper / scraper.py